Herb Chambers BMW of Sudbury

I purchased my 2018 BMW 750i Xdrive from Herb Chambers Boston dealership. I wasn’t very happy with Boston dealer’s service and I started going to Sudbury dealership. I wanted change my vehicle and decided Boston dealership. I wasn’t very happy with Boston dealer’s service and I started going to Sudbury dealership. I wanted change my vehicle and decided to purchase a used 2020 540i xdrive from this location. From their website I did request a trade in value for my vehicle. My car is in excellent condition, but their website gave me the Fair market value for $49K for my vehicle. I also got a quote from Herb Chambers’ Boston location, I got $52K for my vehicle. I clearly talked to the person who called me that I don’t want to get a low ball offer when I go to their dealership. She said I can bring my car and there won’t be a much difference. I was prepared, printed both estimates from both Herb Chambers dealers’ website. When I wet there they said they will pay $34K for my car. $15K less than the estimate they gave me. I waited there more than half an hour and the sales manager came with an excuse that my car is 750XI and the estimate was for Alpina B7 model. I told him that how that could be possible, I entered the VIN number and this car was originally registered with Herb Chamber’s dealership. He couldn’t give an answer. He said he’ll need to spend more than $10K for my car to sell at their dealership. It was the biggest lie. Because I always serviced my vehicle at Herb Chambers dealers and even the recent service video clearly says that my vehicle is in great shape and I don’t need to do anything until the next service which is 5 months later. I drove from Newton to Sudbury for nothing. Clearly they bait you with the online trade in value and they give a lowball value when you go there and try to trick you. The sales manager even told me that he can give me that $49K trade in value if I buy brand new 7 series which is more than $120K because they make a lot of money on those vehicles. I was in shock. I sent a complaint email to Herb Chambers’ headquarters and they didn’t even care and didn’t even reply me back. We have 3 cars in our household right now and purchased our last 8 cars in 9 years from Herb Chambers but we will never ever again do business with Herb Chambers anymore. More

Great dealership and service. The current construction was the only negative about the experience. The car was taken in on time and the service advisor was efficient and communica The current construction was the only negative about the experience. The car was taken in on time and the service advisor was efficient and communicated well! More

Jeremy did a great job and provided exceptional client service. Great experience this time around. service. Great experience this time around. More

Justin S. very helpful & professional. Listen to the customer concern and do his best to take care of the issues. Overall I had a great experience. Justin abso very helpful & professional. Listen to the customer concern and do his best to take care of the issues. Overall I had a great experience. Justin absolutely did a awesome job. More

We are very happy with both sales and service. Our new X5 has had a few problems, that were all handled perfectly. Thank you. Our new X5 has had a few problems, that were all handled perfectly. Thank you. More

Went in to service my car. I was loyal to Herb Chambers Sudbury because I have brought 2 BMW’s to date from this dealership. I inquired about trading in my current car to upgra I was loyal to Herb Chambers Sudbury because I have brought 2 BMW’s to date from this dealership. I inquired about trading in my current car to upgrade. The sales person never called me and then when I called he was too busy to help me. The sales department has really gone downhill with their service and salesmanship. My visit was very disappointing and I will not be doing business with this dealership again. I traveled to Sudbury even though I live in Shrewsbury, Ma and I have a BMW dealership 5 minutes from my house. The salesman non-response is concerning and disappointing because I really wanted to give this dealership my business. The service department remains professional and Stephanie & Jeremy were great. More

Daniel was great to work with during my visit to get my vehicle serviced today. vehicle serviced today. More

Breathtakingly expensive service costs for minor maintenance. Even brief periodic maintenance is shockingly pricey. Not coming back. maintenance. Even brief periodic maintenance is shockingly pricey. Not coming back. More

As usual Excellent service including total vehicle inspection giving me confidence when driving on the highway. inspection giving me confidence when driving on the highway. More

My experience with Robert Cappelletti in Sudbury was outstanding. He anticipated my needs as far as timing, considerations and provided insight on what to purchase next for our family. Robert was incred outstanding. He anticipated my needs as far as timing, considerations and provided insight on what to purchase next for our family. Robert was incredibly knowledgeable on the financing process and walked us through options that made the best sense for us. We will continue to work with Robert exclusively for all vehicle purchases and highly recommend him to colleagues and friends. More