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Herb Chambers BMW of Sudbury

Sudbury, MA

Overview
Employees
Reviews
Vehicles
4.6
2,104 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
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128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,104 reviews

April 21, 2023

I had a great experience buying from Jack. He is very friendly and welcoming since the beginning, and is easy to work with and helpful throughout the buying process especially with my many req More

by jeff
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Herb Chambers BMW of Sudbury responded

We are so glad to hear that Jack provided you with such a wonderful car-buying experience! Thank you for choosing Herb Chambers BMW of Sudbury and for sharing how friendly, welcoming, and helpful Jack was throughout the process. We appreciate your business and hope you enjoy your new car!

April 21, 2023

Jack made the process as quick and smooth as possible - super knowledgeable with all the features. I would highly recommend Jack if Sudbury BMW! More

by Xtinarosa1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Domeij
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Herb Chambers BMW of Sudbury responded

We're thrilled that Jack was able to assist you with your purchase, and we appreciate your recommendation of Sudbury BMW! It's great to hear that he made the process quick and smooth while also being knowledgeable about all the features.

April 19, 2023

Everyone I encountered was courteous and reasonably efficient. Overall, the experience was easy and hassle-free. More

by neville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Senechal
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Apr 21, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the kind words for our team, Neville! We hope you visit us again in the future! - Herb Chambers BMW of Sudbury

April 19, 2023

Rep was ok Service dept was a little confused about what they where suppose to fix More

by Sharon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bicalho
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Apr 20, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the feedback, Sharon; we will make sure it gets passed along to our team and hope you won't hesitate to reach out if we can be of service again in the future. Take care! - Herb Chambers BMW of Sudbury

April 18, 2023

Nearly three hours for an oil change ! !! and to add insult to in jury, another half-hour delay because the valet brought the wrong vehicle. Don't hide behind construction at your dealersh More

by padams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurah Lee, Alisha Schofield
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Apr 19, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the feedback about your recent visit. I'm sorry to hear we didn't leave you with a better impression and will make sure this situation gets reviewed with our team so that we can take steps to improve our service moving forward. If you have any additional questions or concerns, please feel free to contact me directly at your earliest convenience. Respectfully, Sean King - General Manager - sking@herbchambers.com

Apr 19, 2023 -

padams responded

After my review was submitted, I did receive a telephone call from Alisha Schofield. She apologized for the poor customer service. Alisha told me that the construction caused the issue and offered me a free car wash the next time I brought my vehicle in for service. (which I thought was standard anyway.)

Apr 19, 2023 -

padams responded

padams responded publicly on 4/19/23 8:49 AM After my review was submitted, I did receive a telephone call from Alisha Schofield. She apologized for the poor customer service. Alisha told me that the construction caused the issue and offered me a free car wash the next time I brought my vehicle in for service. (which I thought was standard anyway.)

April 17, 2023

Excellent, respectful, and efficient service. Car returned cleaned and sparkling. Very pleased with all employees. More

by bootmakers
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
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Apr 19, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the kind feedback about your recent visit here at Herb Chambers BMW of Sudbury! We hope to see you again next time!

April 17, 2023

Always accommodating, met up with my original dealer Ray, always a pleasure and Dan at the service desk was very accommodating also. More

by ttk86@comcast.net
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Bicalho
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Apr 19, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your positive experience and for choosing us for your service needs. We appreciate your business and look forward to assisting you in the future! - Herb Chambers BMW of Sudbury

April 16, 2023

I do not believe I ever met Mr Joseph. The young men and women in the service bay were dismissive and even rude. The service manager stepped in and apologized. More

by hitch1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ricky in sales 2 stars, Jaime Monegro, Elmin Jonuz, Maurah Lee, Alisha Schofield
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Apr 17, 2023 -

Herb Chambers BMW of Sudbury responded

We appreciate you taking the time to leave us feedback. We are sorry to hear that you had a negative experience with our service team, and we take your concerns seriously. We apologize for any dismissive or rude behavior you encountered and are glad that our service manager was able to step in and make things right. If there is anything else we can do to assist you, please don't hesitate to reach out to us directly. Thank you. Sean King - General Manager - sking@herbchambers.com

Apr 18, 2023 -

hitch1 responded

Thank you for responding. I appreciate it!

Apr 29, 2023 -

hitch1 responded

Thank you, Sean! I will.

April 14, 2023

Manny is so great to work with! He made the car buying experience a pleasure! More

by Thearcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny D’Ambrosio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Herb Chambers BMW of Sudbury responded

We're so glad you enjoyed working with Manny! Thanks for choosing Herb Chambers BMW of Sudbury and please don't hesitate to reach out if we can be of service again in the future!

April 14, 2023

Very pleasant experience dealing with all staff. I had to bring my car in for a warranty issue and I was given a brand new loaner car for the week, with absolutely no hassle. When I picked my car up More

by amyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elmin Jonuz, Daniel Bicalho, Maurah Lee
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Apr 17, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting the Herb Chambers BMW of Sudbury team with your vehicle! We appreciate you taking the time to share your experience and hope you won't hesitate to reach out if we can be of service again in the future!

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