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Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,104 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
Contact Dealership

128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,104 reviews

June 20, 2023

Elaborate selection of cars. Poor communication. Inaccuracies on website and what is actually offered on the vehicle. More

by Newcarbuyer
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Fasano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darwin Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Herb Chambers BMW of Sudbury responded

Newcarbuyer, thank you for your feedback. We appreciate your positive comments about our selection of cars. However, we regret any communication issues and inaccuracies on our website. If there is anything specific that you would like us to address or discuss further, please feel free to reach out at any time. Thank you, Sean King - General Manager - sking@herbchambers.com

June 18, 2023

Elmin was incredibly helpful. He not only got me in for an unexpected appointment but also offered to take a care of an upcoming appointment so I would not need to come back. He g More

by mnewman54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmin Jonuz
Jun 20, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the great review! We're so glad to hear that Elmin provided such excellent service and went above and beyond to accommodate your needs. We appreciate your recommendation and look forward to serving you again in the future at Herb Chambers BMW of Sudbury. Have a fantastic day!

June 17, 2023

Mariah was wonderful to work with. She quickly adjusted my visit to include a loaner car. Thank you Maura’s! More

by Susanfse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurah Lee
Jun 20, 2023 -

Herb Chambers BMW of Sudbury responded

Susan, we're so glad to hear that Mariah provided you with excellent service at Herb Chambers BMW of Sudbury! Thank you for taking the time to leave us a great review. We appreciate your business and hope to see you again soon!

June 15, 2023

Jack was very helpful in helping me choose my new car. He explained all features of the car and made everything very easy as the customer!! Thanks Jack for your help :) More

by Felicia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the great review, Felicia! We're so glad that Jack was able to assist you in choosing your new car and we'll be sure to share these kind comments with him. Enjoy your new ride and please don't hesitate to reach out if we can be of service again in the future! - The Herb Chambers BMW of Sudbury Team

June 15, 2023

Fantastic experience and very responsive staff members. From sales to service, all staff are willing to help and assist in any way they can. More

by Whitworthdj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chelsie Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Herb Chambers BMW of Sudbury responded

We're so glad to hear that you had a fantastic experience with our team at Herb Chambers BMW of Sudbury! Thank you for taking the time to leave us such a positive review. We pride ourselves on providing excellent service and we hope you won't hesitate to reach out if we can assist you again in the future!

June 14, 2023

Pedro gave me one of the best experience that I ever had with a sales representative! More

by dasilvamarcelo70gmail.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pedro Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Herb Chambers BMW of Sudbury responded

Wow, we're so happy to see this review and can't wait to share it with Pedro! Thanks for trusting Herb Chambers BMW of Sudbury with your business and please don't hesitate to reach out if we can be of service to you again in the future!

June 14, 2023

The dealership is always a great and courteous experience. I had a bit of a strange request with my early lease turn in, but Chelsie helped me figure out the process and make it much simpler. As I More

by Brandon.desormeaux
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chelsie Swann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for the kind feedback, Brandon! We're happy to hear that Chelsie provided you with such excellent service and helped make sure the experience went smoothly for you. Thank you for visiting us and please don't hesitate to reach out if we can assist you again in the future! - The Herb Chambers BMW of Sudbury Team

June 13, 2023

Very courteous very knowledgeable and very patient. A true professional! I would buy from him again! More

by thomas14wang
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Walsh Jr.
Jun 14, 2023 -

Herb Chambers BMW of Sudbury responded

We love hearing that you had a great experience, Thomas! Thank you for choosing Herb Chambers BMW of Sudbury and taking the time to share your positive feedback. It's wonderful to know our team was courteous, knowledgeable and patient whilst assisting you in making an informed purchase. We hope you enjoy your vehicle!

Jun 24, 2023 -

thomas14wang responded

I am very happy with my purchase!

June 10, 2023

Advisor had left for the day when I went to pick up my car from servicing. Was waiting around over an hour to pick up the car. More

by Jayborikar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oulay Inthaphone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elmin Jonuz
Jun 13, 2023 -

Herb Chambers BMW of Sudbury responded

Hi Jay, We're disappointed to read this review and learn that your experience wasn't up to our usual standards. We want to help resolve your concerns and improve your next visit. Please reach out if you'd like to discuss this with us personally. Thank you, Sean King - General Manager - sking@herbchambers.com

June 10, 2023

I took my x5 for its first service last week. I was pleasantly surprised that it was finished in an hour. It usually takes at least 2 hours. More

by Maciebaby69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember
Jun 13, 2023 -

Herb Chambers BMW of Sudbury responded

Thank you for trusting the Herb Chambers BMW of Sudbury team with your X5! We understand how valuable your time is and always aim for efficient and quality service. Thanks for sharing your feedback and please don't hesitate to reach out the next time we can be of assistance!

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