Herb Chambers BMW of Sudbury

Robert and Alisha were great to work with. They chased down all repairs that were eligible under my extended warranty and were helpful and reasonable with the remaining work. Very professional They chased down all repairs that were eligible under my extended warranty and were helpful and reasonable with the remaining work. Very professional and courteous. The shop is super clean, organized and repairs are done to high standards. I appreciate that when scheduled in advance, courtesy loaners are available. More

Sales personnel were professional and not overbearing. Recently had my car serviced (complimentary service clinic). Video inspection of undercarriage was impressive. Service advisor (Eddie) was friendl Recently had my car serviced (complimentary service clinic). Video inspection of undercarriage was impressive. Service advisor (Eddie) was friendly and informative. He kept me advised along the way (I waited for the car). Considering I had the car for about 8 months, I was curious how everything looked. Even though it was a free service offered by the dealership, the personnel were very attentive and informative. One negative: they informed me that beginning in December they will no longer be accepting payment at the dealership. It is my understanding that at that time all payments will be processed through an App. While this may be the wave of the future, I don't like it. More

Great people to work with! This was our sixth car (lease) with Herb Chambers BMW and definitely not our last! This was our sixth car (lease) with Herb Chambers BMW and definitely not our last! More

Great team, easy to work with. Patient and listening, finding and explaining all possible options pertaining financing. Overall very happy with meet and greet. Patient and listening, finding and explaining all possible options pertaining financing. Overall very happy with meet and greet. More

George was very helpful hrough out the sales processs. He kept me updated on the status of my build. I found George to be very knowledgeable on the BMW product line and he was able to answer any questio He kept me updated on the status of my build. I found George to be very knowledgeable on the BMW product line and he was able to answer any question I had. He is a great salesman and an asset to BMW of Sudbury. More

Nick has been wonderful in following up my claims till all is resolved. Very thorough and detail oriented. all is resolved. Very thorough and detail oriented. More

Overall my experience dealing with George personally was very good. Unfortunately when my husband went to check out the car it was George’s day off and despite making an appointment he had to wait over 30 m very good. Unfortunately when my husband went to check out the car it was George’s day off and despite making an appointment he had to wait over 30 minutes before he ultimately left since he had another commitment. More

George was great to work with. He explained everything well. He ensured that the registration was done in a timely manner despite an issue that arose. He explained everything well. He ensured that the registration was done in a timely manner despite an issue that arose. More

I had a warranty issue and I only had 100 miles before my warrant expired. My service advisor, (Alisha) was superb in that she was professional, provided me with all of the information I require, provided m warrant expired. My service advisor, (Alisha) was superb in that she was professional, provided me with all of the information I require, provided me with a loaner and had the vehicle fixed the next day. Service technician and Alisha kept me updated on the progress multiple times during the day. More

I had purchased and serviced my car from bmw of Sudbury for many years. I had just dropped of my car at the dealership last week for radiator and brake work. I had spoken over the phone with Robert befor for many years. I had just dropped of my car at the dealership last week for radiator and brake work. I had spoken over the phone with Robert before dropping off my car and he maintained a follow up through the completion on the work which made it much easier process. Following up through the process does make things much simpler and he certainly did just that. More