Herb Chambers BMW of Sudbury

Had an issue with my vehicle, called BMW of Sudbury, spoke with Nick Sullivan, he provided an exceptional customer service, he Provided me with updates throughout the service process of my vehicle. Also spoke with Nick Sullivan, he provided an exceptional customer service, he Provided me with updates throughout the service process of my vehicle. Also I’d like to thank Al Jonuz , corporate service and parts director. Al and Nick they both went above and beyond. I highly recommend BMW of Sudbury, for all Vehicle purchases and services for your vehicle. More

This was the easiest dealership I have worked with. I had my customized i4 ready to drive in less than two months which was amazing! Jack O’Donovan was efficient but also made sure that everything was I had my customized i4 ready to drive in less than two months which was amazing! Jack O’Donovan was efficient but also made sure that everything was covered at the best price! I highly recommended anyone to go see Jack! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Overall, Great service and the process was stress free and pleasant. Jack O’Donovan was very thorough and knowledgeable. BMW genius, Pedro Garcia, was also very great with setting up my account, going over the features of the new car and providing answers for any question I have. Great job and great people you have BMW of Sudbury! More

Great professional service. Thorough inspection, video feedback and reasonable pricing. Impressed by the attention to detail. Thorough inspection, video feedback and reasonable pricing. Impressed by the attention to detail. More

Great service. Competitive price for work done. Service advisor was prompt, efficient and knowledgeable. Very satisfied. Competitive price for work done. Service advisor was prompt, efficient and knowledgeable. Very satisfied. More

Working with Robert at BMW of sudbury. Rob is very professional, knowledgable and candid. Pleasant to work with and our whole buying process was very smooth. Highly recommend! Rob is very professional, knowledgable and candid. Pleasant to work with and our whole buying process was very smooth. Highly recommend! More

The service here was surprisingly poor. My appointment mysteriously disappeared off the calendar, requiring me to rebook it. Fortunately the same time slot was available. Then, a simple hea My appointment mysteriously disappeared off the calendar, requiring me to rebook it. Fortunately the same time slot was available. Then, a simple headlight replacement under warranty took two days. When I went to pick my car up, it was not delivered to me. Instead, after about 10 minutes I got a BMW app notification that my EV had been plugged in. There was apparently some serious miscommunication happening in the shop. Outside these shenanigans the communication was good and the ability (requirement, actually) to pay online was quite nice. More

We worked with Henry Ding to purchase a new 2024 BMW sedan. Henry was very helpful and informative. He provided useful input on our purchase decision and did so in a timely fashion. Henry also helped sedan. Henry was very helpful and informative. He provided useful input on our purchase decision and did so in a timely fashion. Henry also helped arrange a wide variety of test drive opportunities so we could evaluate different BMW models. Also, Henry was very good with timely communications via email and text, which helped the purchase run smoothly. Overall, working with Henry was a 5 star experience and we are grateful for his assistance. More

Today' service visit was exceptional. Eddie Painter was a great Service Advisor who made certain I would leave the establishment a satisfied customer. The Technician, Prescott, who work Eddie Painter was a great Service Advisor who made certain I would leave the establishment a satisfied customer. The Technician, Prescott, who worked on my vehicle, provided a nicely narrated inspection video. More

Working with Manny at BMW of Sudbury was easy and drama free. He is transparent and up front. Manny demonstrated a true ability to listen and respond to our needs - we never felt pushed. We are so please free. He is transparent and up front. Manny demonstrated a true ability to listen and respond to our needs - we never felt pushed. We are so pleased with our car and the entire experience of working with Manny at BMW of Sudbury. More

Eddie is my new Service person. In the first several service requests, he has done an excellent and thorough job. I have been with this dealership for many years and currently hav In the first several service requests, he has done an excellent and thorough job. I have been with this dealership for many years and currently have two rather new BMW’s. I look forward to working with Eddie in the future. More