Herb Chambers BMW of Sudbury

Very professional and thorough with excellent communication among the staff and the customer. Appreciate the heads up on potential issues and how to address them. Edward was particularly helpfu communication among the staff and the customer. Appreciate the heads up on potential issues and how to address them. Edward was particularly helpful on my state inspection and as a result did reach out to the RMV for a missing plate sticker. More

I'v been a customer for several years. I find the service people to be very knowledgeable, professional and helpful. I find the service people to be very knowledgeable, professional and helpful. More

I recently had the pleasure of visiting BMW of Sudbury, and I must say, the experience was outstanding! From the moment I walked in, I felt welcomed and valued as a customer. A special shout-out to the and I must say, the experience was outstanding! From the moment I walked in, I felt welcomed and valued as a customer. A special shout-out to the service team, especially Nick and Billy. Billy was incredibly attentive and responsive when I was booking my appointment, assisting me through text messages to ensure everything was perfect. On the day of my visit, Nick made the process even smoother. He provided timely updates and answered all my questions with patience and expertise. The level of professionalism and care they exhibited truly set this dealership apart. It's clear they prioritize customer satisfaction, making my visit not just a routine service appointment, but a genuinely pleasant experience. I highly recommend BMW of Sudbury to anyone looking for exceptional service and a team that genuinely cares about their customers. Thank you, Billy and Nick, for making my experience so positive! More

I did not think a deal was possible, as we were quite a distance apart. However, after going back-and-forth, and both of us making concessions, a deal was had. This is our seventh vehicle with the Herb Ch distance apart. However, after going back-and-forth, and both of us making concessions, a deal was had. This is our seventh vehicle with the Herb Chambers group. Best dealership around. More

The best dealerships! Tora is super nice and answered all my questions. Did not push customers to buy a car or option. Tora is super nice and answered all my questions. Did not push customers to buy a car or option. More

I recently purchased a BMW 760i from Jack O’Donovan at BMW Sudbury, and I am thrilled to share my incredible experience. Right from the moment I stepped into the dealership, Jack warmly greeted me and ful BMW Sudbury, and I am thrilled to share my incredible experience. Right from the moment I stepped into the dealership, Jack warmly greeted me and fully understood my preferences and requirements. His extensive knowledge about the specific car I was interested in truly impressed me. The entire purchasing process was exceptionally seamless and efficient, all thanks to Jack's impeccable attention to detail and organizational skills. Even after driving off the lot, he made sure to follow up with me to ensure my complete satisfaction and addressed any additional queries that I had. To put it simply, my encounter with Jack O’Donovan at BMW Sudbury was nothing short of outstanding. I highly recommend them to anyone in search of a new car. Rating: 5/5! Best regards, Joe Rotondo More

Every step of this process was delayed. We were told two weeks to get a title. It took over a month. We were told three different times that finance would call us, and we never got that We were told two weeks to get a title. It took over a month. We were told three different times that finance would call us, and we never got that phone call. We were told to come in for a 2pm appointment to sign paperwork. We waited for nearly three hours before we even sat down to sign papers. Five days after purchase, registration and finance paperwork have still not been received. This has been the most frustrating car-buying experience I have ever had. This dealership had a total lack of respect for our time throughout this process. More

I have purchased ten cars from them for over thirty years. I have always been very impressed with their quality and reliability. years. I have always been very impressed with their quality and reliability. More

Henry is super kind, knowledgeable and transparent. He is very patient and never pushy. Definitely recommend shopping a car with him He is very patient and never pushy. Definitely recommend shopping a car with him More

Henry was amazing as always. He's always efficient and makes sure to make the car buying process quick and painless! He's always efficient and makes sure to make the car buying process quick and painless! More