Herb Chambers BMW of Sudbury

Clean, courteous, easy to work with, and knowledgeable. Some of the reasons I go back every time I’m looking for a car Some of the reasons I go back every time I’m looking for a car More

Chavin is the best service advisor I have ever worked with. He definitely gave me the impression that the customer comes first. He calmly listened to me and took his time clarifying a misunderstanding o with. He definitely gave me the impression that the customer comes first. He calmly listened to me and took his time clarifying a misunderstanding on my part abt warranty expiration. I felt that he was on my side and was making all options transparent and had me sit in his office until I felt comfortable with my options and his explanations. He’s also just a decent person. And had great curtesy through out my visit. He actually walked me to my vehicle when it was driven around and opened my door for me. The car also had never been washed so well. I hope Chavin continues to move up in the organization at BMW Sudbury and takes on continued leadership positions. He made my experience yesterday. I left feeling content with the service option I chose and my overall experience. He added the human touch that is sometimes lacking in such visits. I hope to work with Chavin again. Herb Chambers is fortunate to have him. More

Overall, I had a wonderful experience with BMW of Sudbury and I am so happy with my new car. The team was knowledgeable and they had a great selection of cars. and I am so happy with my new car. The team was knowledgeable and they had a great selection of cars. More

Easy to schedule. On time service. Efficient process. These extra few words to reach fifteen. On time service. Efficient process. These extra few words to reach fifteen. More

I had a good experience with my car purchase and the deal I got on my trade in. I got on my trade in. More

The district manager kept my truck for the 30 day period so I couldn't get the things fixed it needed they did 0 maintaining to it it needed everything done n over 1500 dollars it cost needed a new front se so I couldn't get the things fixed it needed they did 0 maintaining to it it needed everything done n over 1500 dollars it cost needed a new front seat cover they damaged my truck on delivery n didn't replace the tailgate they charged me the 1200 for the ceramic coating that was never put on they scratched my whole truck with swirls n purposely scratched big ones and dented it they put over 1000 miles on it refused to give me corporate #. It needed brakes n roters n everything flushed they did nothing but drive it around left 2 dry rot tires on it that cost 900 for 2 it's a 2020 lt trail boss I asked them to fix the issues n they refused 2. More

Leasing my custom order 2024 BMW 530i from BMW of Sudbury was a smooth and hassle-free experience, largely thanks to the outstanding service provided by my sales advisor, Robert Cappalletti, and the exceptio was a smooth and hassle-free experience, largely thanks to the outstanding service provided by my sales advisor, Robert Cappalletti, and the exceptional finance team. Robert was professional and knowledgeable, guiding me through the customization process with ease. He was always available to answer any questions, making sure that my vehicle met all my expectations. What stood out, in addition to the excellent sales service, was the finance department at BMW of Sudbury. They were fantastic, offering clear explanations of all the financial aspects of the lease, and ensuring that everything was transparent and straightforward. Their efficiency and professionalism made the financing part of the process stress-free and pleasant. Upon receiving my 2024 BMW 530i, I was thoroughly impressed with the quality and attention to detail. The effort put in by Robert, along with the finance team’s great work, reaffirmed my decision to go with BMW of Sudbury. For anyone considering a BMW, I highly recommend BMW of Sudbury. The combined excellence of their sales and finance teams makes for an unbeatable customer experience. A huge thanks to Robert Cappalletti and the finance team for their dedication and hard work. More

Very nice and comfortable waiting area with water and coffee provide. Staff professional and courteous. coffee provide. Staff professional and courteous. More

It’s not a secret! This store is an absolute example and definition of Luxury Treatment. I would highly recommend ! This store is an absolute example and definition of Luxury Treatment. I would highly recommend ! More

I went in for an oil change and for them to check the car over. My experience was great. The dealership is very clean and the staff is very professional. I was there for about 2 hours, but it was because the over. My experience was great. The dealership is very clean and the staff is very professional. I was there for about 2 hours, but it was because they had to check some other parts of the car. They have a nice section to jump on your laptop and work from there however so that made it easy. More