Herb Chambers BMW of Sudbury

I had been looking for a vehicle to replace my mercedes ml . I visited a number of dealerships in the area to find a new/different vehicle. I can not express in words how excellently I was treated and mad ml . I visited a number of dealerships in the area to find a new/different vehicle. I can not express in words how excellently I was treated and made welcome at the new BMW dealership in Sudbury. No offensive sales preasure from Steve Shifman but instead a clear indication of his knowledge of the cars and a genuine effort to try to help me to make my decission.Once I started dealing with him along with Kostas Pappas I was sure that they were going to make every effort to try to meet my goals and that that effort would go beyond the purchase and continue into the service of my new BMW You have a pair of winners here and I thank them both for all of thier efforts. SEG More

I have owned a BMW since the early 90's and have purchased my last 3 from Herb Chamber's dealerships. Though my experiences have always been positive this purchase of my 2011 535i was exceptional. purchased my last 3 from Herb Chamber's dealerships. Though my experiences have always been positive this purchase of my 2011 535i was exceptional. The professionalism, courtesy, knowledge and detail to customer satisfaction was far superior to any other experience. As a business owner, I know the importance of satisfaction after the sale, return customers and word of mouth advertisement. Kosta was truly a pro and would hire him into my company without question. He doesn't know my philosophy yet but seems to be in line with it: " It takes years to establish a customer base, seconds to lose it." He definately staked his claim and has my allegiance for my next purchase and promoting the Herb Chamber's Sudbury location. Thanks for an outstanding job, Rob 508 414 7620 More

While shopping for my new BMW, I visited four different dealerships. I must say that the experience that I had at BMW of Sudbury was absolutely refreshing. I have purchased many new cars in my life and ha dealerships. I must say that the experience that I had at BMW of Sudbury was absolutely refreshing. I have purchased many new cars in my life and have never been treated with the level of courtesy and professionalism that I received for the General Manager, Kosta Pappas. While the other dealerships tried to sell me vehicles equipped with options I did not want, or without options that I wanted, Kosta really cared and found me the car that I wanted. I will never do business anywhere else as long as Kosta Pappas is employed at BMW of Sudbury. More

I had a perfect experience at Herb Chambers BMW Sudbury. Sales person was knowledgable, helpful and not pushy. Finance person was equally helpful. Facitity is beautiful. Their service is great -- they'll Sales person was knowledgable, helpful and not pushy. Finance person was equally helpful. Facitity is beautiful. Their service is great -- they'll pick up the car and drop off a loaner anywhere in Mass. More

I am constantly buying new vehicles and this experience was by far the best. From Evan and Brian in vehicle information to my product specialist Peter, to Chris, the manager. Everyone was extremely courteo was by far the best. From Evan and Brian in vehicle information to my product specialist Peter, to Chris, the manager. Everyone was extremely courteous, professional, and made this a great overall experience. The price of the vehicle was fantastic to start and they gave me a competitive value for my trade. I cannot say enough good things about the entire process and I would highly recommend this dealership to anyone. More

I first met Kosta Pappas when he was working at a different dealership. It took me a while to locate him again, but was extremely happy when I did. Kosta has always been courteous and professional different dealership. It took me a while to locate him again, but was extremely happy when I did. Kosta has always been courteous and professional. My recent dealings were no different. My problem was taken care of immediately. When looking for another car I will certainly do so with Kosta. More

I bought my 328xi from BMW Sudbury. I was very pleased with the pricing and blown away by the facility and the terrific service. I know I was only getting a 328 but they made me feel like I was getting a with the pricing and blown away by the facility and the terrific service. I know I was only getting a 328 but they made me feel like I was getting a 7. I would recommend them to anyone looking to buy or service a BMW. That place looks amazing. Fresh baked cookies and coffee from the cafe area was a bonus too... More

My wife and I already had 2 BMWs purchased from Foreign Motors West in Natick, MA, the 2007 335xi purchased (I think) just before Herb Chambers Motorcars took over the dealership and the 2008 328xi just af Motors West in Natick, MA, the 2007 335xi purchased (I think) just before Herb Chambers Motorcars took over the dealership and the 2008 328xi just after. When the dealership built their new quarters in Sudbury, we naturally moved with them. On a routine service visit about 2 months ago, I happened to be sitting enjoying a cappuccino at about 7:15 AM waiting for my car when a fellow came by, white dress shirt with the shirt sleeves folded back and tie loosened. I asked if he was a salesman to which he replied "I'm the General Manager". (Even better, I thought!) His name is Kosta Pappas. I was idly curious about what was new, but with no real intent at the time. My car was completely paid off and had only about 28,000 miles on the odometer. He was most pleasant to speak with, and no pressure at all. Maybe it was because neither of us was properly caffeinated yet?! We e-mailed back and forth several times over the course of a few weeks. I had dropped by the dealership once or twice and Kosta invariably made time to chat in spite of his responsibilities running the dealership. It was immediately like talking with a old friend - not something you typically find in an auto dealership, especially one selling the higher end vehicles. After a short time, he introduced me to a salesman, John Maker, with whom I have developed what I would call a business friendship. He is knowledgeable, friendly, thorough, funny and very helpful. John worked with me, and never pushed. Perhaps he knew I was hooked, but never once did he give any impression of overconfidence of the sale. I congratulate both Kosta and John for their patience with my endless e-mail badgering about the status of the car,...did it really have the Harmon Kardon stereo because the BMW web site doesn't say it does, and so on and so on. They always responded with good humor and honesty. I took delivery of the car yesterday, and I have not stopped smiling yet! When we transferred the license plates and my old BMW plate frames, John even went so far as to fetch black touch-up paint to repair the cracked paint on the plate frame, recommended and used his own stock of stainless steel plate screws, and made sure everything was perfect. Overall, it was a thoroughly enjoyable experience, and I would say a dramatic improvement over the previous management philosophy (although our previous salesman at Foreign Motors West from whom we bought our previous cars, now a (Herb Chambers) Land Rover salesman , is also a great guy). As far as I'm concerned, and with the benevolence of greater powers (my employer and higher), we will continue to give our business to BMW of Sudbury. I've been fortunate to attend a few BMW events held by the dealership, and I've met Herb Chambers. Nice guy! Herb clearly knows what he's doing, knows how to manage and motivate his managers and sales force, and the results are obvious. From my experiences, I'm confident you'd do well here, and drive away happy. More