Herb Chambers BMW of Sudbury

The dealership worked hard to accommodate my trade in with assist due to numerous mechanical issues with trade in vehicle. The salesperson and the service manager negotiated a very fair deal with BMW. with assist due to numerous mechanical issues with trade in vehicle. The salesperson and the service manager negotiated a very fair deal with BMW. I am extremely happy with my new vehicle. More

I am a former customer of Herb Chambers Lexus. I purchased my last car in 2007 and was extremely happy with the professionalism and product knowledge of my representative. I was contemplating orderi purchased my last car in 2007 and was extremely happy with the professionalism and product knowledge of my representative. I was contemplating ordering a new Lexus but I wanted to get into a luxury sedan. I noticed the BMW 535 series that caught my eye and I looked up Herb Chambers to see if he had any other stores that carried this brand. I located the BMW of Sudbury that is owned by Herb Chambers and I wanted to see if they valued their customers from one dealership to another. I first walked through their lot to see which model peaked my interest, and I looked at their prices next. Mike Ouellette greated me in the lot and he asked me if he could help me in some way. I told him that I was interested in the 5 Series and he asked me several questions that would help me make my decision in selecting the right model. Mike I have to say is unlike most car salesman I have ever met. I always felt extremely uncomfortable whenever I bought a car from other dealerships and Mike just made everything so much easier for me to select the right model and options. If you are interested in a BMW I would strongly urge you to ask for Mike Ouellette. I am going to purchase another BMW for my wife in the next week or two. Thanks Mike, Dana Lurie More

Michael has been a pleasure to work with. He helped us thru the process, friendly , polite and very accommodating with our requests and questions.He always returned our calls in a timely manner and was GR thru the process, friendly , polite and very accommodating with our requests and questions.He always returned our calls in a timely manner and was GREAT in instruction our son on all aspects of the car ' s function and such. He is a truly asset for bmw of sudbury. I also want to commend Jayson the manager of Bmw of Sudbury for being helpful and polite and a gentleman always and a professional and very easy to talk with . The two individuals I dealt with Michael and Jayson have made a difference between buying the car at the Sudbury BMW or at another dealership, where I originally planned on purchasing my car.It was a great experience and i will buy my next car as well at the BMW of Sudbury. Thank you guys. More

Just bought a new car from this dealership. I worked with Michael Ouellette and appreciated his customer service orientation and his honesty. I was also looking at an Audi A5 and was able to have an ho with Michael Ouellette and appreciated his customer service orientation and his honesty. I was also looking at an Audi A5 and was able to have an honest conversation with them while discussing price. I was very satisfied with the price we agreed upon. Like all dealers once you buy the car they offer lots of additional packages extended warranty, lowjack, simonizing etc but I can honestly say that did not over push these products. I bought the car on a thursday and they had it ready for me with new plates and a full tank of gas the next day. There was a slight mix-up in the car I eventually choose -- it turned out to have more additional options than they thought when we agreed on a price --- they HONORED the price we had verbally agreed to even though it meant I got about $1000 of additional options for free. I also like that unlike some other car makes, BMW includes a 5 year/50,000 mile free maintainence plan where all maintaince is covered for free -- oil changes, etc. This is my first BMW - assuming I like the car which I am expecting to - I would go back to this dealership. More

I love my new car although would NEVER go back here again. Bad experience and the sales team needs some professional development and training. Mike Ouellette was very pompous and I do NOT recommend bu again. Bad experience and the sales team needs some professional development and training. Mike Ouellette was very pompous and I do NOT recommend buying a car from him. More

Jim Affanato provided a very informative sales service which lead me to buy a BMW X3. He not only was able to provide me with a good price, but the car arrived before the promised date. The delivery servi which lead me to buy a BMW X3. He not only was able to provide me with a good price, but the car arrived before the promised date. The delivery service was also excellent. A great employee! Alex Houtzeel More

James Affannato was a pleasure to work with. He is completely knowledgeable about the different models and not only their features but also how to think about differences between them. He was patient completely knowledgeable about the different models and not only their features but also how to think about differences between them. He was patient through multiple test drives and, most importantly for me, he was not salesy. He focused on helping me find what I needed/wanted and had the attitude that what is best for me would be best for the dealership. More

The sales person very friendly and very helpful. However, when you say you are going to deliver a vehicle to someone you should do so. when you say you are going to deliver a vehicle to someone you should do so. More

We loved our experience with BMW of Sudbury. The building was clean and beautiful. Mike Ouellette was knowledgeable and did not pressure us too much, which was very important to us. The Sales Mana building was clean and beautiful. Mike Ouellette was knowledgeable and did not pressure us too much, which was very important to us. The Sales Manager Jason was also very nice and made us feel like we were doing business at the right place, two thumbs way up! More

Michael worked with me throughout the buying process and made it a simple and straightforward experience. First, he helped me narrow down which model I would potentially purchase. Second, he found a car made it a simple and straightforward experience. First, he helped me narrow down which model I would potentially purchase. Second, he found a car that had the right options and colors. Third, he made the part where we figured out the price of the car a relatively painless process. No hours of negotiations. No back and forth. We arrived at a fair price quickly and without any drama. Once the sale was completed, the delivery of the vehicle went very smoothly. Michael has also done a good job following up with me to see if I had any questions or concerns around my new purchase. I was so pleased with my experience with Michael and BWM of Sudbury, I have already recommended the dealership to two of my friends who are interested in purchasing a BMW! I look forward to years of excellent service to compliment my new "Ultimate Driving Machine". George More