Herb Chambers BMW of Sudbury

My experience was, by far, one of the best! Everyone was extremely helpful and accommodating. I didn't feel the pressure tactics that a lot of dealerships use. I would recommend this dealership over othe extremely helpful and accommodating. I didn't feel the pressure tactics that a lot of dealerships use. I would recommend this dealership over other BMW dealerships any day! I love my X3! More

The sales staff was supportive of our needs during our analysis of our automobile requirements. We were concerned to find a car that provided fuel efficiency and yet , a car that was of good quality. analysis of our automobile requirements. We were concerned to find a car that provided fuel efficiency and yet , a car that was of good quality. More

Great experience. Start to finish. I felt like James listened to my needs and was genuine, transparent, and consultative throughout the process. Impressive experience - enough so, that I would easily bu listened to my needs and was genuine, transparent, and consultative throughout the process. Impressive experience - enough so, that I would easily buy from James again and highly recommend him to others (something I do not do very lightly). More

John was superb and managed to find the right car and price for us. John was attentive and responsive. John also managed thru an ugly situation with the sales manager of pre-owned BMW cars who was price for us. John was attentive and responsive. John also managed thru an ugly situation with the sales manager of pre-owned BMW cars who was far less than friendly and border-line unprofessional. If it was not for John - we would have taken our business to another BMW dealer, if fact we did just buy another 525xi at another dealer b/c I didn't want to deal with the used car manager who acted - well -- like a used car dealer not a BMW dealer. Ron Judd More

Dealership is beautiful. People are extremely friendly and helpful. Mike is very well informed and fair. I have always been pleased with the work done on my cars. They understand that your time is im and helpful. Mike is very well informed and fair. I have always been pleased with the work done on my cars. They understand that your time is important and work hard to make the drop off and pickup of you car as efficient as possible as well as providing an excellent working environment if you stay at the dealership while you car is being looked after. More

Very efficient, straight forward, no silly games and no "sales cliche's". As part of my career I manage a significantly large global sales force and there is nothing that turns me off more than a fake (wh "sales cliche's". As part of my career I manage a significantly large global sales force and there is nothing that turns me off more than a fake (which by no accident we term as "used car salesman"). In the case of Jim Affannato (and Kosta Pappas on the Finance side) there was none of that; only no nonsense, substance, and "good guy" honesty. They did what they said they were going to, in the time frame promised, and did not run you around the block in slick sales tactics trying to gain a few incremental dollars. This is hugely important to me - it's called "integrity". I have to assume that Jim is a reflection of all sales professionals at this location because it has been my experience that in a small team you usually find consistency. If you are interested in a BMW then don't waste your time going anywhere else --- this is the place to go. More

The dealership was very friendly and very down to earth. They made my husband and I very comfortable and I feel like they would have treated a customer who was buying a new BMW, the same as we were treated. They made my husband and I very comfortable and I feel like they would have treated a customer who was buying a new BMW, the same as we were treated. (Not always the case in other dealerships we visited for a CPO.) They did everything we asked for, including putting the car on the lift for my husband to see under the car, to taking out all the dings and even repainting the front bumper, which turned out looking just like a brand new BMW. We were from out of town, took the train up to Boston from New Jersey to pick the car up and they sent a driver to the train station to pick us up. From the beginning of the process to the very end, they took care of everything. It was a little tricky with the DMV plates having to be sent from NJ to Boston, but it all worked out very well. We drove the car home and enjoyed the ride in our "New BMW"! More

Jon is a very attentive sales person with a thorough knowledge of the X3. He took the time to explain all of its functionality and superior features. He was patient while it took me more than a month knowledge of the X3. He took the time to explain all of its functionality and superior features. He was patient while it took me more than a month to decide to buy the car. Even though this purchase was being made by a woman, he always treated me with respect which does not always happen when a woman is buying a car. Kudos to him and your dealership. Suzanne More

Great experience.Jim and Costa went to great lenghts in explaining the operation and all features of the vechicle.Jim even drove to my house to make sure the BMW 750xl would fit in my garage.The facility explaining the operation and all features of the vechicle.Jim even drove to my house to make sure the BMW 750xl would fit in my garage.The facility was immaculate and gave me a good feeling that the service standards were first rate More

I highly recommend this dealership and especially my client advisor, Michael Ouellette. Michael was professional and a pleasure to work with. Most importantly, he demonstrated that he listened closely client advisor, Michael Ouellette. Michael was professional and a pleasure to work with. Most importantly, he demonstrated that he listened closely to my requirements, exhibited by the results of searches he shared with me. Michael was very good at getting back to me in a timely manner to answer any questions I had, even after the P&S was signed. Shortly after putting in the order for the new BMW 335i, one of my family cars was totaled and I needed a car to replace it quickly. To illustrate my satisfaction with BMW of Sudbury and Michael Ouellette, my first phone call was to Michael. I told Michael my preferences and within a short time he had a few recommendations. My wife and I went to the dealership and after a few hours of test drives and discussions we bought a used MINI Cooper. My wife was also impressed with how easy it was to work with Michael. More