Herb Chambers BMW of Sudbury

Just bought a new car from this dealership. I worked with Michael Ouellette and appreciated his customer service orientation and his honesty. I was also looking at an Audi A5 and was able to have an ho with Michael Ouellette and appreciated his customer service orientation and his honesty. I was also looking at an Audi A5 and was able to have an honest conversation with them while discussing price. I was very satisfied with the price we agreed upon. Like all dealers once you buy the car they offer lots of additional packages extended warranty, lowjack, simonizing etc but I can honestly say that did not over push these products. I bought the car on a thursday and they had it ready for me with new plates and a full tank of gas the next day. There was a slight mix-up in the car I eventually choose -- it turned out to have more additional options than they thought when we agreed on a price --- they HONORED the price we had verbally agreed to even though it meant I got about $1000 of additional options for free. I also like that unlike some other car makes, BMW includes a 5 year/50,000 mile free maintainence plan where all maintaince is covered for free -- oil changes, etc. This is my first BMW - assuming I like the car which I am expecting to - I would go back to this dealership. More

I love my new car although would NEVER go back here again. Bad experience and the sales team needs some professional development and training. Mike Ouellette was very pompous and I do NOT recommend bu again. Bad experience and the sales team needs some professional development and training. Mike Ouellette was very pompous and I do NOT recommend buying a car from him. More

Jim Affanato provided a very informative sales service which lead me to buy a BMW X3. He not only was able to provide me with a good price, but the car arrived before the promised date. The delivery servi which lead me to buy a BMW X3. He not only was able to provide me with a good price, but the car arrived before the promised date. The delivery service was also excellent. A great employee! Alex Houtzeel More

James Affannato was a pleasure to work with. He is completely knowledgeable about the different models and not only their features but also how to think about differences between them. He was patient completely knowledgeable about the different models and not only their features but also how to think about differences between them. He was patient through multiple test drives and, most importantly for me, he was not salesy. He focused on helping me find what I needed/wanted and had the attitude that what is best for me would be best for the dealership. More

The sales person very friendly and very helpful. However, when you say you are going to deliver a vehicle to someone you should do so. when you say you are going to deliver a vehicle to someone you should do so. More

We loved our experience with BMW of Sudbury. The building was clean and beautiful. Mike Ouellette was knowledgeable and did not pressure us too much, which was very important to us. The Sales Mana building was clean and beautiful. Mike Ouellette was knowledgeable and did not pressure us too much, which was very important to us. The Sales Manager Jason was also very nice and made us feel like we were doing business at the right place, two thumbs way up! More

Michael worked with me throughout the buying process and made it a simple and straightforward experience. First, he helped me narrow down which model I would potentially purchase. Second, he found a car made it a simple and straightforward experience. First, he helped me narrow down which model I would potentially purchase. Second, he found a car that had the right options and colors. Third, he made the part where we figured out the price of the car a relatively painless process. No hours of negotiations. No back and forth. We arrived at a fair price quickly and without any drama. Once the sale was completed, the delivery of the vehicle went very smoothly. Michael has also done a good job following up with me to see if I had any questions or concerns around my new purchase. I was so pleased with my experience with Michael and BWM of Sudbury, I have already recommended the dealership to two of my friends who are interested in purchasing a BMW! I look forward to years of excellent service to compliment my new "Ultimate Driving Machine". George More

I bought my new BMW from Jason last month. The service I bought my new BMW from Jason last month. The service was fantastic and my experience was hassle free. I would highly recommend this dealship to fa I bought my new BMW from Jason last month. The service was fantastic and my experience was hassle free. I would highly recommend this dealship to family and friends. More

I visited BMW Sudbury to look at a pre-owned BMW 335 coupe. I had seen the car on their website, and I wanted see the car in person. I visited the dealership on a Saturday, and the staff was great. T coupe. I had seen the car on their website, and I wanted see the car in person. I visited the dealership on a Saturday, and the staff was great. The salesperson, Jason Hearndon, was both knowledgable, and patient when listening to what I wanted. Jason showed me the car I wanted, and went over the history of the vehicle. The price that I saw online was the price they told me I could purchase the car for in the store. I did my research online, and the price they were asking for this car was more than fair. Jason then introudced me to a manager before I left also named Jason. This manager Jason Choquette, greeted me very proffesionaly, and makde sure all of my questions had been answered to my satisfaction that day. I assured him that Jason Hearndon covered all the bases, and I was one step closer to making my purchase at their dealership. I am planning on making this purchase very soon, and I will definitley ask for Jason Hearndon when I come back to complete the sale. If you are looking for a certified pre-owned BMW, and you just want a fair price, and to be treated in a professional manner. Please give Jason Hearndon a call at BMW Sudbury, and you will be happy to did. Great car, great price, great service, what else can you ask for. More

I didnt yet buy a car from Sudbury but I did have an opportunity with Jason Herndon. He was kind, courteous, listened to my needs, and was very knowledgable in everything BMW. I plan to do business with opportunity with Jason Herndon. He was kind, courteous, listened to my needs, and was very knowledgable in everything BMW. I plan to do business with Jason in the near future. More