Herb Chambers BMW of Sudbury

I recently bought a BMW 328i Convertible from James Affannato at BMW of Sudbury. He provided excellent customer service during my search for the perfect convertible. His excellent product knowledge c Affannato at BMW of Sudbury. He provided excellent customer service during my search for the perfect convertible. His excellent product knowledge coupled with the ability to listen to me and assess my specific needs allowed me to make an educated, confident purchase. He has a great personality and was extremely enjoyable to to business with. I highly recommend using the services of James Affannato for help with your next vehicle purchase. More

Salesperson was pretty knowledeable; but he had trouble returning my phone calls over the order/delivery process. They deliverd the car to me without enough coolent, not exactly top knotch there. At my fir returning my phone calls over the order/delivery process. They deliverd the car to me without enough coolent, not exactly top knotch there. At my first service appointment, they didn't fix something I specifically asked for, then were rude about it. I guess it was OK overall, probably wouldn't go back though. Not what I expected as a first-time BMW buyer. More

I had a very pleasant experience at BMW of Sudbury. Both Henry and Jason were helpful in finding me a great deal on my lease (27 months 2011 328 xi with premium package and navigation). They were also flexi Henry and Jason were helpful in finding me a great deal on my lease (27 months 2011 328 xi with premium package and navigation). They were also flexible enough to change my request; from a car w/o navigation to w/ navigation (after the fact that I had already ordered), and that too on a very good deal. I was trading in my 2009 Nissan Altima (1 accident record - a drunk driver with BAC more than 0.2....go figure!)and I believe I got a good value out of that car which I used towards my lease down payment. The entire purchase process was smooth with great follow-through. The car I ordered was not available at their dealership so they got it from a different dealer (no additional price) through some sort of an inter-dealership program that BMW has. Overall, I'm very happy with my lease deal and since then I have already recommended BMW of Sudbury to quite a lot of my interested colleagues. More

John was very nice and patient with us. We took a long time to decide which model we wanted and commit to the purchase. He was very kind. The gentleman who prepared our financing paperwork was very know time to decide which model we wanted and commit to the purchase. He was very kind. The gentleman who prepared our financing paperwork was very knowledgible about the additional offerings and did a great job answering our many questions. More

I needed a new car and fast. My previous BMW had been ruined in an accident and though I was driving a Jeep for the summer, the Jeep's life was fading pretty rapidly. I stopped by BMW of Sudbury to check ruined in an accident and though I was driving a Jeep for the summer, the Jeep's life was fading pretty rapidly. I stopped by BMW of Sudbury to check what they had to offer, as I'd seen a Jeep on their lot and figured, 'Hey, maybe I can get into that.' I did some quick talking with Jon who was more than willing to let me take a ride in the Jeep and answered all my questions. The prices were reasonable and because there's no haggling involved, I felt like I didn't have to bargain. I just knew what I wanted to spend on a car. Well it turned out the Jeep wasn't for me but Jon's manager Jason suggested I check out a BMW they were bringing in. A day later I was picked up by Jon at my work for a test drive and I bought it two days later. I can't say enough about the service I received at BMW of Sudbury. Both Jason and Jon were extremely professional and candid as well. From the first day I was there to the day of pickup I didn't feel like this was a standard business transaction at all. There was no pressure and no nonsense. Not only will I continue to bring my car here for any service required, but the next time I need a car I look forward to being sold again by either of these two fine salesmen. More

One of the best with whom I have had the pleasure of working. He accommodated all and various modifications I requested and diligently made sure all my questions were completely answered. I look forward working. He accommodated all and various modifications I requested and diligently made sure all my questions were completely answered. I look forward to working with him in the future. More

Several weeks ago I had the opportunity to work with Michael Ouellett on the possible purchase of a used x3 BMW. Michael was extremely helpful and knowledgeable about the vehicle and I very much enjoye Michael Ouellett on the possible purchase of a used x3 BMW. Michael was extremely helpful and knowledgeable about the vehicle and I very much enjoyed working with him. While I did not, in the end, purchase a BMW,right now, I did appreciated Micheal's sensitive and low-pressure manner in response to my decision. I would consider looking again in a few years when the 2011 vehicles are available as pre-owned, and would be happy to work with Michael again. Marshall McLean Concord, MA More

The dealership worked hard to accommodate my trade in with assist due to numerous mechanical issues with trade in vehicle. The salesperson and the service manager negotiated a very fair deal with BMW. with assist due to numerous mechanical issues with trade in vehicle. The salesperson and the service manager negotiated a very fair deal with BMW. I am extremely happy with my new vehicle. More

I am a former customer of Herb Chambers Lexus. I purchased my last car in 2007 and was extremely happy with the professionalism and product knowledge of my representative. I was contemplating orderi purchased my last car in 2007 and was extremely happy with the professionalism and product knowledge of my representative. I was contemplating ordering a new Lexus but I wanted to get into a luxury sedan. I noticed the BMW 535 series that caught my eye and I looked up Herb Chambers to see if he had any other stores that carried this brand. I located the BMW of Sudbury that is owned by Herb Chambers and I wanted to see if they valued their customers from one dealership to another. I first walked through their lot to see which model peaked my interest, and I looked at their prices next. Mike Ouellette greated me in the lot and he asked me if he could help me in some way. I told him that I was interested in the 5 Series and he asked me several questions that would help me make my decision in selecting the right model. Mike I have to say is unlike most car salesman I have ever met. I always felt extremely uncomfortable whenever I bought a car from other dealerships and Mike just made everything so much easier for me to select the right model and options. If you are interested in a BMW I would strongly urge you to ask for Mike Ouellette. I am going to purchase another BMW for my wife in the next week or two. Thanks Mike, Dana Lurie More

Michael has been a pleasure to work with. He helped us thru the process, friendly , polite and very accommodating with our requests and questions.He always returned our calls in a timely manner and was GR thru the process, friendly , polite and very accommodating with our requests and questions.He always returned our calls in a timely manner and was GREAT in instruction our son on all aspects of the car ' s function and such. He is a truly asset for bmw of sudbury. I also want to commend Jayson the manager of Bmw of Sudbury for being helpful and polite and a gentleman always and a professional and very easy to talk with . The two individuals I dealt with Michael and Jayson have made a difference between buying the car at the Sudbury BMW or at another dealership, where I originally planned on purchasing my car.It was a great experience and i will buy my next car as well at the BMW of Sudbury. Thank you guys. More