Herb Chambers BMW of Sudbury

Great experience with David Williamson and Tom Hamilton! I cannot describe the level of service and attention I received on my purchase of a new 2015 X1. Both David Williamson and Tom Hamilton went above I cannot describe the level of service and attention I received on my purchase of a new 2015 X1. Both David Williamson and Tom Hamilton went above and beyond with the sale, customer service, and quick turnaround of my vehicle. One year ago, I visited this dealership to take a test drive and met David Williamson. He understood that I was there for a test drive and to be introduced to the BMW experience. After doing a full year of research on a number of vehicles I was finally settled on the exact X1 that interested me. When I returned, David was right there ready to make an aggressive deal. The level of customer service that I experienced was above and beyond the best of my life! After the deal was done, David even gave me a ride to the bank to square away a very minor finance hurdle! BMW Sudbury made a fast turnaround from the sale to the delivery of the vehicle that I didn't even know was possible! But, the best thing about the sale was that David continued to contact me and check in via phone and email to confirm that I was a satisfied customer. It was not just a sale to him, or BMW Sudbury, but an opportunity to gain a lifelong BMW fan and owner! Thank you so much to David, Tom, and BMW Sudbury for your exemplary experience through and through! More

Weak sales experience I have purchased 5 BMW's from Herb Chambers and have been a highly loyal customer. I recently decided to purchase either a 3 series wagon or an Audi a I have purchased 5 BMW's from Herb Chambers and have been a highly loyal customer. I recently decided to purchase either a 3 series wagon or an Audi allroad. I test drove the BMW with a very nice salesperson and indicated that I wanted to compare it with the Audi, which he understood. About a week later, I received an email from a salesperson I'd never met asking me about the 3 series wagon. At the same time, I was having an excellent experience with the Audi dealership and the salesperson there, who, among other things, gave me an excellent price offer minutes after I requested it. After receiving this offer, I requested a price on a specific vehicle from the 2nd salesperson from BMW. After being told the car was sold, he suggested another vehicle and gave me the specs. I responded quickly and requested a price, assuming it would be a quick email turnaround. After waiting two days, which was two days too long, I had already decided to go with Audi, but I did finally receive a price on the BMW. I'd done plenty of research and knew what to expect, but the offer was at least a few thousand above current market pricing, so not only was I very disappointed by the delay, but then insulted by this 'best price offer'. So, after many purchases, BMW lost a long time customer. I know this dealership is well regarded, but my experience in trying to purchase a vehicle was definitely sub-par for this brand. More

Great experience with Curtis Mueller at Herb Chambers Sudbur I recently leased a 2014 335i xdrive from Herb Chambers BMW of Sudbury. I worked with Cutris Mueller. Like a lot of people, I don't relish th I recently leased a 2014 335i xdrive from Herb Chambers BMW of Sudbury. I worked with Cutris Mueller. Like a lot of people, I don't relish the idea of shopping for a car. But I have to say Curtis and HCS really made the process an enjoyable one. Curtis was polite, professional, very knowlegable about the cars, and was very earnest in assisting me. There was no "sales pressure," and Curtis spent an hour with me when I picked up the car going over the details of the car ranging from the various controls through the idrive infotainment system. The car is pretty awesome! Perhaps my only regret is that I can't do this more often. Brent Clark More

Sales Excellence I recently purchased 2 vehicles from BMW of Sudbury (2013 X5 and 2014 535i drive) working with Billy Hronas - Sales and Pranav Gill - General Manager. I recently purchased 2 vehicles from BMW of Sudbury (2013 X5 and 2014 535i drive) working with Billy Hronas - Sales and Pranav Gill - General Manager. I have to say it has been a pleasure working with both of them, where the sales process is very straight forward and they make sure you know how important your business is to them. I would highly recommend them to anyone looking to working with folks you can trust and feel appreciated. Billy is very thorough and will spend as much time with you making sure you are comfortable with any vehicle, while paying attention to every detail all the way through delivery of your vehicle. Finally, I also previously purchased 2 Infiniti's (2011 G37x and 2011 QX56) from Pranav when he was the General Manager at Infiniti of Westborough in 2011. I am very pleased to be a repeat and long term customer. More

Awesome customer service I had a problem with the car (missing option, website mistake) when it arrived from factory. Dealer ordered new car at no extra cost without question I had a problem with the car (missing option, website mistake) when it arrived from factory. Dealer ordered new car at no extra cost without questions asked. True some awesome customer experience. And it is an awesome car too! More

Excellent sales experience at BMW of Sudbury The experience of buying a car was truly one of the most enjoyable one. This was specifically becuase of Curtis Mueller. He was not at all pushy, very The experience of buying a car was truly one of the most enjoyable one. This was specifically becuase of Curtis Mueller. He was not at all pushy, very sensitive for a first time luxury car buyer and presented the facts about BMW very professionally. His low key sales style was ver effective with my family. He went out of his way to ensure I got my car when I wanted it. It seemed like we not only bought a car that was best fit for us but also made a good friend. He is genuinely interested in cars and it shows in how he can bring about the salient points about different models. He was very patient with us throughout the process and worked for us to make it a win win situation for everyone. More

Fun and easy Bought a new 5 series after testing numerous 5's, a 4 and a 3. John DiBitetto was knowledgeable, eager to help, and an all around good guy. He worke Bought a new 5 series after testing numerous 5's, a 4 and a 3. John DiBitetto was knowledgeable, eager to help, and an all around good guy. He worked hard to make the whole thing a pleasure; even the pricing discussion was easy and straightforward. More

Very pleased This is the fourth BMW that my husband and I have purchased and the second at this dealership . Our experiences here have been very positive. Both Bil This is the fourth BMW that my husband and I have purchased and the second at this dealership . Our experiences here have been very positive. Both Billy Hronas and Michael Arbol provided outstanding service and were most courteous. More

Awesome Experience!!! It was a pleasant experience purchasing a Vehicle from this Dealership. Curtis knows his cars and has made sure all my queries were answered. I defin It was a pleasant experience purchasing a Vehicle from this Dealership. Curtis knows his cars and has made sure all my queries were answered. I definitely recommend Curtis if you are in habit of wanting to know everything about the Car (by everything i mean even the lap times and 0-60's :) ) More

GREAT EXPERIENCE I BROUGHT A 2014 X5 DIESEL ON APRIL 5TH AT BMW OF SUDBURY AND IT WAS ONE OF THE BEST THINGS I HAVE EVER DID IN MY LIFE. I WORKED WITH CHARLIE KARKAET I BROUGHT A 2014 X5 DIESEL ON APRIL 5TH AT BMW OF SUDBURY AND IT WAS ONE OF THE BEST THINGS I HAVE EVER DID IN MY LIFE. I WORKED WITH CHARLIE KARKAETEDES AND PRANAV GILL AND THEY WERE THE NICEST PEOPLE I HAVE EVER MET IN MY LIFE. THE DEALERSHIP IS VERY CLEAN AND BEAUTIFUL. AND ALL THE PEOPLE I SAW AT THE DEALERSHIP WERE HAPPY GOING AND FRIENDLY. CHARLIE KARKAETEDES IS A WONDERFUL PERSON NOT ONLY DOES HE CARE ABOUT HIS CLIENTS BUT HE ALSO WANTS TO MAKE SURE YOU ARE COMFORTABLE AND WHAT I ENJOYED ABOUT HIS COMPANY WAS THAT HE WAS HONEST AND RESPECTFUL. I WOULD ABSOLUTELY RECOMMEND THIS DEALERSHIP TO ANYONE WHO WANTS TO PURCHASE A BMW. I WOULD NEVER GO ANYWHERE ELSE TO BUY A BMW. More