Herb Chambers BMW of Sudbury | Page 188

Will Pauls is friendly, responsive and goes above an beyond to get the best outcome. My BMW X5 diesel is a great vehicle but had a serious emissions systems and electrical problem. Will always keeps m beyond to get the best outcome. My BMW X5 diesel is a great vehicle but had a serious emissions systems and electrical problem. Will always keeps me informed. I recommend Will and BMW Sudbury without reservation. More

This is the second car I am buying with Mike. It happened that I was one of his first customers when he joined Herb Chambers Sudbury. I have been impressed from the first day by his passion for vehicles, hi that I was one of his first customers when he joined Herb Chambers Sudbury. I have been impressed from the first day by his passion for vehicles, his integrity and willingness to get a deal done. Mike worked for several weeks in order to get my second dream car - an M3 convertible. Even when it was time to sign papers, Mike had a personal commitment, I did not want anyone else but Mike to get this done and without hesitation he was there when I needed his presence. More

Jim Affannato was outstanding to deal with -- we've bought our last two cars from BMW of Sudbury and I'd highly recommend their ability to drive. Jim is the biggest reason why we came back -- he was s bought our last two cars from BMW of Sudbury and I'd highly recommend their ability to drive. Jim is the biggest reason why we came back -- he was super transparent, very helpful, and answered all our questions in plain English. More

My wife and I worked with Arash (Alex) Shirazi in our purchase of a new 2013 528xi. Alex did a fine job listening to what we wanted and understanding our expectations. The car we wanted was on display purchase of a new 2013 528xi. Alex did a fine job listening to what we wanted and understanding our expectations. The car we wanted was on display just outside the showroom. Alex didn't "pounce" like some sales persons tend to do - instead, he let us alone as we walked around the vehicle checking it out and then asked us if we needed assistance. We had done our homework on the car (pricing, etc) and we told Alex we were ready to buy and that we were keeping our trade-in (2009 BMW 328xi Coupe purchased from the same dealer) completely separate from the purchase. No problem. After just a bit of back and forth we reached a fair price and then negotiated the trade - also with a bit of back and forth. I've bought many new cars and this was, by far, the best experience with only a few minor exceptions regarding completing the paperwork. Although we understood that Alex is new to this store, he is professional and knowledgeable and, probably most important, knew the product well enought to let the car sell itself. Alex is a genuinely nice guy. There is a BMW dealer about 6 miles from our home but we bought and serviced our '09 328xi at BMW of Sudbury because of a bad experience at the much closer store. Sudbury is about 20 miles from where we live. Kudos also to Colleen Silver, our service advisor on the 328. She and the service we've gotten over the last 4 years is another reason we came back. Another note of appreciation to Eric Millar, who helped out when Alex had to spend some time with another customer. More

I found the experience to be exceptionally friendly and professional. Everyone was helpful, including Yong Kanti who took care of everything for me. The car I purchased was displayed beautifully and it w professional. Everyone was helpful, including Yong Kanti who took care of everything for me. The car I purchased was displayed beautifully and it was at a reasonable price point. I have recommended this dealership to friends because of the service I received when I bought my car. I look forward to a long relationship with BMW of Sudbury. More

I've been getting my BMW 335 serviced at BMW of Sudbury for two years, ever since I purchased it. Hands down, the BEST dealership I've ever worked with. In that time, Will Pauls has been my service Sudbury for two years, ever since I purchased it. Hands down, the BEST dealership I've ever worked with. In that time, Will Pauls has been my service associate. He knows me by name, knows my car inside and out. He knows that I like early morning appointments and that I'm always checking out the new M3s for my next purchase. Somehow he always manages to get me a 3 series loaner. It's service like this that will keep me a BMW of Sudbury customer for a very long time. More

I had vistied Sudbury BMW 2 times before I made my purchase. When I first met Yong, I told him I had no idea what I wanted to buy at the time and he answered every question I had and really spent a lo purchase. When I first met Yong, I told him I had no idea what I wanted to buy at the time and he answered every question I had and really spent a lot of time with me knowing I wasn't ready yet. He didn't force me into anything and when I told him I'd be ready in April I went back he remembered who I was and when I told him what I wanted it was a done deal. I met with Jason to close the deal and finance terms and he was honest and very straight forward with giving me the best deal on my trade and was very professional. I've bought many cars in the past from all kinds of dealers and this has been the best experience yet! I will be going back to Yong and Sudbury BMW when my lease is up ! More

I am currently on my second BMW X5 – a 2006 4.4, which was purchased from Foreign Motors West (prior to it becoming part of Herb Chambers). Now that the car is no longer under warranty, I have a choice o was purchased from Foreign Motors West (prior to it becoming part of Herb Chambers). Now that the car is no longer under warranty, I have a choice of where to have it serviced. I choose to continue to bring it to BMW of Sudbury for one simple reason. The customer service I receive from Will Pauls and the rest of the service team is exceptional. The dealership itself is immaculate and has great amenities, but frankly, it’s the service staff that keeps me coming back. Honesty, integrity, knowledge and attention to detail are all adjectives I use to describe Will and the technicians at BMW of Sudbury. I know that when I bring in my car, I can count on Will to take the same care as he would with his own. He calls when he says he will, explains everything in detail and answers all my questions without hesitation. I would highly recommend the service at BMW of Sudbury and Will Pauls is one of the big reasons why. More

I went to BMW of Sudbury kicking and screaming as I thought that had settled on getting my wife either a Cadillac CTS or a MB E Class, having driven a Mercedes for twenty years. However a friend told m thought that had settled on getting my wife either a Cadillac CTS or a MB E Class, having driven a Mercedes for twenty years. However a friend told me that we had to look at the new BMW's......So I went.... From the moment we walked into the gorgeous showroom she felt at home we were greeted by our friend and your salesman Billy Hronas to whom I said" I'm here only to appease my wife and friend we have outgrown BMW's" to that Billy said "understood sir let me just have a moment of your time to show you how BMW has changed since you drove one in the 80's"..He kept my interest and spent time calmly educating me on the virtues of owning a modern BMW........ We did some test drives and my wife loved the 5 series comfort entry. However I negotiated for another hour and was not satisfied with the price until Jim Affinnato came over and we made a connection on several levels and then after understanding the issues they got the numbers where I was close but now she wasn't sure....So we walked out, but still thinking about it. Later in the week Jim and Billy called me reminding me that the car she loved was still there and we were very close. They moved a little and I moved a little and she got her price. When we went back last week to close the deal Billy spent 2 hours with her explaining all the aspects of the car making her extremely comfortable and VERY HAPPY...Jim made sure that we got the rubber mats for the car making me extremely HAPPY....I have never felt so good and so confident of a vehicle purchase ever. The training that Herb gives his entire staff is top notch.His training hit every aspect of the experience from the beautiful building, the receptionist who ended up knowing me by name, to the two salesmen who didn't sell me a car but through patience and education comfortably FIT us into the right vehicle. They are winners! I didn't want the car at first however; I feel like I just left my tailor in Hong Kong...It fits perfectly. Keep up the great work Herb; I'm telling everyone, you have us as a client at your dealerships for LIFE!!!!! More