Herb Chambers BMW of Sudbury

Horrible experience when i visited this dealership. I was looking to purchase a pre owned 328 xi. Henry refused to let me test drive this vehicle. Instead, he only let my father test drive this vehicle, even looking to purchase a pre owned 328 xi. Henry refused to let me test drive this vehicle. Instead, he only let my father test drive this vehicle, even though I was the one purchasing the car. The test drive was also very rushed. We only got to drive the car for 5 minutes before he told us that we had to head back. Overall, I had a very dissatisfied experience More

Went in to pick up my 3 series, but also wanted to look into Trading for a 5 series. I saw a car I wanted online and so had already decided to see it. I had been emailed by a Brian Jung and thought I wou into Trading for a 5 series. I saw a car I wanted online and so had already decided to see it. I had been emailed by a Brian Jung and thought I would be dealing with him. Instead I had to deal with Henry Ding. He was very rude. Right away said " Herb Chambers does not negotiate on the price of their cars". I have never heard of such a thing, but if true, they do not get my business. There are plenty of other dealerships out there, including where I bought my 3 series. I only went there cause at this point they had the car I liked and I was picking up my 3 series anyway, but I am not in any rush. Additionally they totally low balled me on the trade in value of my 3 series. Oh well, no big deal to me. Can keep looking, but they just lost a good customer because of one sales persons arrogance. More

I have worked with Kevin before and after my BMW was in and out of Warranty. He always listened and tried his best to accommodate. Thanks, Melvyn W and out of Warranty. He always listened and tried his best to accommodate. Thanks, Melvyn W More

Staff is very professional and friendly, and they worked well with my busy schedule. I would highly recommend my family and friends to purchase a new BMW from this dealership. well with my busy schedule. I would highly recommend my family and friends to purchase a new BMW from this dealership. More

Went to the dealership to buy a car and could not get help. When we finally did we were asked to wait because they were busy with customers, what was I? Bought a great car, but it did not pass inspectio help. When we finally did we were asked to wait because they were busy with customers, what was I? Bought a great car, but it did not pass inspection and pulled to the left. Sales Manager Chris Rich promised to pay for the repairs, until they were done and then he wanted to pay for half of them. Accused me of doing damage to the car in the 7 days I owned it and indicated he was not obliged to fix latent defects to the vehicle he was just doing it for goodwill. Of course the car was perfect when he sold it and now it has issues, becasue of me. I will never recommend or go ther again, ever. More

Herb Chambers getting a 5 rating is unbelievable. This brings out the non-genuineness of this web site. Anyways my experience was very bad with Mr Herb. They enjoy cheating people. They fooled me by sayin brings out the non-genuineness of this web site. Anyways my experience was very bad with Mr Herb. They enjoy cheating people. They fooled me by saying that they are giving me a very good rate for the Presidents day and all the crap. At the end of the deal I over paid 5k for the same car.The car's wind shield has chip work to be done which I will probably have my insurance company cover and the detailing which was promised was never done. Thanks to Mr HC. Herb Chambers sucks. More

I had agreed to assist my mother (in her 80's) to upgrade her current mid-90's Buick and proceeded to look for a late model reliable car that would suit her needs. I live in Sudbury and have my business jus her current mid-90's Buick and proceeded to look for a late model reliable car that would suit her needs. I live in Sudbury and have my business just over the Sudbury/Marlborough border and was familiar with the dealership and had a sense that their used car inventory was first class. While I was not particularly looking for a BMW, preferring front wheel drive to rear wheel drive especially for my mother's purposes, I found a a 328 xi (all wheel drive) car that fit the bill nicely. I did my own test drive with Kevin and then followed-up with my mother's test drive. During her test drive, her nervousness with the car was evident, yet Kevin showed an exemplory level of patience with her, never ceasing to explain the functions of the car to her and answer her many questions. He made the deal comfortable and when the day came to inspect the car, he endeavored to make all things right. He meticulously reviewed everything about the car with her, again never losing patience despite some level of necessary repetition. The car was picked up late on a Friday and Kevin was following up before 9 a.m. on Monday to see, as he put it, "whether my mother was getting comfortable with her BMW and enjoying her new car". I am not easily pleased by the typical experiences involved in purchasing a car, but I cannot praise this young man enough. I would earnestly recommend this dealership to friends, family, business associates, etc., and it would come with a special recommendation to seek out Kevin Conrad as the sales representative with whom to speak. More

John was a pleasure to work with. Very helpful, and his enthusiasm for the product seems genuine. Dealership is absolutely the cleanest auto dealership I have ever experienced. enthusiasm for the product seems genuine. Dealership is absolutely the cleanest auto dealership I have ever experienced. More

Couldn't have been easier to select my car, understand the optional feature and make the choices. John has a lot of patience, explains things clearly and concisely. He made himself available according t the optional feature and make the choices. John has a lot of patience, explains things clearly and concisely. He made himself available according to my schedule, and coordinated all the other personnel and services I needed to purchase my new car. The dealership in general is very accommodating. In terms of price, let's face it BMW's are not cheap - but you get what you pay for and I was pleased to have been given a discount for having purchased from this dealership previously. More