Herb Chambers BMW of Sudbury

I was told to go to BMW of Sudbury from a friend..I had already been to another dealership and was unhappy with the service.. I was looking for a used x5... And that is what charlie showed me. I saw the already been to another dealership and was unhappy with the service.. I was looking for a used x5... And that is what charlie showed me. I saw the new x3 on the floor and insisted I drive one.. Fell in love and bought it. I was never pressured or talked into a car. I bought the car I wanted. Charlie gave me a very thorough lesson on how to drive the car...however way to much info! And I went back again and he answered every question. I would highly recommend Charlie and b,w of Sudbury to anyone!!! Thanks!! I love my new car... More

It was a pleasant surprise to deal with a team of professionals who were very respectful of the market research we had done. Yong our client advisor was patient as we test-drove various models, prov professionals who were very respectful of the market research we had done. Yong our client advisor was patient as we test-drove various models, providing us information we needed but stopping short of suggesting what we should buy. Fahad the General Sales Manager was exceptional with his people skills always making sure we were buying what we needed and most importantly, NOTHING MORE. He also arranged for a loaner car before we bought our car, given that the paperwork took extra time due to a blizzard. For now, I will certainly go back to this team for my next car and I would, without any hesitation, recommend them. I am hoping for similar experiences as I interact with the service team. – Stay tuned. More

BMW of Sudbury is the 3rd dealership my wife and I have used in the past 8 years. It's our 4th BMW lease. Needless to say we value this product immensely and would have no other. However, until now we' used in the past 8 years. It's our 4th BMW lease. Needless to say we value this product immensely and would have no other. However, until now we've not found our "Home" BMW dealership, which I'm very happy to say that now we have. What I mean by a "home" dealership is that it's the number one place I wish to do all of my BMW business with. I would like to elaborate on this further. Sales: From our Client Advisor to the General Manager we were treated with dignity, respect and felt very comfortable throughout the entire negotiating process. In fact, instead of negotiating our lease deal it was like being asked "where do you need to be and let us help you get there". Dealership: This is the most beautiful facility I’ve ever been to. It’s clean, well designed and exudes excellence without opulence. Service: This is the only dealership that I know that offers to deliver a BMW loaner car to one’s doorstep when service is needed and returns one’s car when service is completed. Also, I can stop into the dealership and get a complimentary car wash and vacuum at anytime. This may have been offered at other dealerships but the quality of the cleaning was severely lacking i.e. windows not cleaned, vacuuming only perfunctory at best. Not so at BMW of Sudbury. The car comes back with a noticeable attention to detail one would expect from BMW. Finance: When we sat with the Finance Manager, he thoroughly went over the extras we might wish to consider without any pressure to purchase anything we did not want. He simply highlighted the benefits and why we would want to consider them. Also, I’m proud to say that as a veteran I suggested to the General Manager that he have some type of discount for Veterans. I’m pleased to say that he acted immediately and they now offer 15% discount for Veterans on “Parts Life Style & Accessories”. In closing, even if you already have your home BMW dealership, next time you’re in the vicinity of BMW of Sudbury, stop by for a great car wash, some delicious pastry and a cup of tea or coffee. I believe you’ll be happy you did. More

BMW of Sudbury...An Incredible Experience!!!! I have BMW of Sudbury...An Incredible Experience!!!! I have been a customer of theirs for 9 years, since they were Foreign Motors West, and now BMW of Sud BMW of Sudbury...An Incredible Experience!!!! I have been a customer of theirs for 9 years, since they were Foreign Motors West, and now BMW of Sudbury. My service advisor Colleen Silver has been incredible. Simply put, Colleen is the reason I decided to buy my new car at BMW of Sudbury. Colleen is organized, articulate, and efficient! She always takes extra steps to make sure that I am taken care of and that I understand everything before my car is serviced. Patrice Chassagnade is also an asset to the service team. She assisted me when I was in my old car and with my son waiting for a tow truck. Patrice arranged for the car to be brought to the dealership and made sure that I felt safe waiting for help and that my service team was expecting my car. Every time I drive in for service, I feel special and as if I am their most important customer. If I need transportation, no problem... a loaner car is provided by Colleen, and if one is not available, she always gives me a rental car compliments of the dealership. If I can't make it there, they send a driver to drop off my car and take the loaner back. It is always about making things more convenient for me. I have told Adam Silva the service manager how wonderful his service team is! I must also give honorable mention to Will Pauls and Tom who are members of the service team that have also assisted me. I was in recently in for service with my 7 year old X5. I expressed interest in a new BMW and Eric Millar, initially helped me and showed me the new X5 as well as the new X3. Eric was affable, insightful, and did not make me feel pressured or stressed. I immediately fell in love with the X3, and when I called to come in for a test drive and Eric informed me that was his day off, he made sure his colleague Yong Kanti was going to be free to be my client advisor, and Eric personally arranged a time for us to meet. Eric went beyond my expectations to make me feel comfortable and know that I would be taken care of - to me that is a team effort! When I met Yong Kanti, he was friendly, helpful, and he answered all of my numerous questions. He listened to my needs and the features I was interested in for my car. He was extremely knowledgeable and assisted me with going for a test drive in my preferred vehicle the X3. He worked hard to help me evaluate and trade in my old vehicle and get me a fair price with all of the options for my new dream car! I was also quite impressed with the managers James Affannato, Fahad Arshad, and even the General Manager Pranav Gill, who all came out to make sure I was being taken care of and gave me that extra feeling of a personal experience. They really made me feel at ease with the negotiations and that they cared about making sure I was being taken care of and happy. Who does that? I have never had anything like that ever happen in the past. Mike Cerone, in the finance department, is another wonderful person working at BMW of Sudbury. Mike is easy going and also went out of his way to clarify all of my concerns and inquiries about getting additional tire and wheel protection, ding protection, and having a special sealant applied to the bumpers and side mirrors. He explained things clearly and paid attention to what I needed. When I picked up my new car Yong stayed with me and made sure that I comprehended all of the new and exciting features on my car. I'm pretty sure I took a lot longer and asked way too many questions, but Yong was kind and patient with me! It was the most positive and sincere experience I have ever encountered with a car dealership. I am now thrilled to own my third consecutive BMW, I will only service it at BMW of Sudbury, and when I am ready to buy my next BMW I will definitely go back to see Yong and the fantastic team at BMW of Sudbury! For an unparalleled car buying experience go to Yong Kanti or Eric Millar. I promise that you will not be disappointed! More