Herb Chambers BMW of Sudbury

In anticipation of ordering my new vehicle, I worked with Jason Herndon and Tomas Revetria. The entire experience from beginning to end was nothing short of fantastic. Both gentlemen have a very relaxed appr Jason Herndon and Tomas Revetria. The entire experience from beginning to end was nothing short of fantastic. Both gentlemen have a very relaxed approach and are extremely knowledgeable which works well with my personality. Communication was also excellent - I had a specific timeframe that I needed to work with in purchasing the vehicle, and Jason and Tomas informed me of my options and ensured that every last detail we talked about fell into place without issue. For this reason, and for the world class customer service that I receive from the Service Department, I cannot see myself going anywhere else other than BMW of Sudbury. More

Pranav, I just wanted to take a minute to let you know how pleased I am with BMW Motors in Sudbury thanks to John Gallello. My wife bid on and won a toddler BMW peddle car at the “Hope Sudbury” auction a how pleased I am with BMW Motors in Sudbury thanks to John Gallello. My wife bid on and won a toddler BMW peddle car at the “Hope Sudbury” auction a few weeks ago. It turned out that the car did not work very well for our three year old grandson as he could not reach the peddles. When I tried to adjust the peddles the car no longer worked as it gave this thumping noise when it went along. I noticed that the rods were bent the wrong way and it could not be adjusted to fit our young grand son. I went to your place of business (BMW Motors in Sudbury) and spoke with John and after I explained the problem he took my word for it (as I did not have the car with me) and ordered a new peddle car, with no hassle. Two weeks later he called me and told me that I was right and the new car did have the same problem as the one I had. He said that he would try and fix it and he did. I went in and we swapped peddle cars and the new one works perfectly. My grand son could not be happier. If all your customers are treated as well as I was then I predict that your company will continue to do extremely well. The name of the game is customer service but I am sure you know that. 1000 thank yous for having someone like John Gallello in your employee. I intend on telling any who will listen that BMW Motors in Sudbury is a wonderful place to do business. Thank you again and have a happy and safe holiday season. Sincerely Terry Keeney More

Everyone I dealt with, from my salesman Curtis to Pranav the general manager,were polite, honest and professional. It was a wonderful car buying experience! the general manager,were polite, honest and professional. It was a wonderful car buying experience! More

Enjoyed buying expierience at BMW of Sudbury by G.D.L Enjoyed buying expierience at BMW of Sudbury by G.D.L from Framingham, MA | December 7, 2013 I found a used Lexus RX 350 at BMW of Sudbury, J Enjoyed buying expierience at BMW of Sudbury by G.D.L from Framingham, MA | December 7, 2013 I found a used Lexus RX 350 at BMW of Sudbury, Jason Hawksley was my Client advisor. Herb Chambers has a unique way of presenting its product to a customer. My impressions of this dealership are all positive. My experience with Jason are as follows; I met Jason explained I was interested in a used Lexus RX 350 that was on his lot. Went to view the car, battery was dead, 'no problem', within a few minutes Jason was back with a battery pack and had started the car. The RX350 seemed to be exactly what my wife and I were looking for. I asked Jason if it would be possible on our test drive to stop by my house so my wife could take a look at it, 'no problem' my wife got to do a test drive back to BMW of Sudbury, all and all a enjoyable experience. Since this was a used RX 350 we wanted our mechanic to look over the vehicle again 'no problem', Jason coordinated with our mechanic to bring the RX 350 to him, this was not a easy process since my mechanic hade a emergency and had to cancel the first appointment, Jason drove the car to our mechanic and waited while he inspected the vehicle. I met Jason after the inspection and drove back to BMW of Sudbury for the final purchase arrangements. Jason's attitude was always to do whatever he could to help satisfy our needs (no sales involved, but rather what can I do to help) Jason made the the purchase of our Lexus RX 350 a pleasure More

John went above and beyond to assist us, being very patient throughout all our visits, test drives, questions, dealing with three young kids and carseats -- and in the end really made an effort to work patient throughout all our visits, test drives, questions, dealing with three young kids and carseats -- and in the end really made an effort to work with us in purchasing our first BMW and in assisting with our Performance Center Delivery. He is an outstanding BMW Advisor, highly recommended, and I look forwards to working with him again in the future. More

I continue to take my 2006 X5 to BMW of Sudbury for one simple reason -- the exceptional customer service I receive. Everything from drop off to pick up is easy, efficient, and friendly. My service advis simple reason -- the exceptional customer service I receive. Everything from drop off to pick up is easy, efficient, and friendly. My service advisor, Will Pauls, is personable, professional and goes above and beyond. He takes the time to explain all the repairs and answers all my questions thoroughly. We are pretty particular about our vehicles and the work done by the techs continually meets a high standard. They treat the car as if it was their own and I’m always pleased with the quality of the work done. I highly recommend the service department at BMW of Sudbury. More

I usually buy my BMWs from Tuley BMW in Nashua ,but decided to give a try to my local one in Sudbury ,and I was not disappointed. David Williamson who was my adviser offer to test drive,freshly brewed decided to give a try to my local one in Sudbury ,and I was not disappointed. David Williamson who was my adviser offer to test drive,freshly brewed coffee( wich was awesome after long day at work :-) ) I came on the night before Thanksgiving at about 7 pm, did test drive and by the time I finish with negotiation it was close to 9 pm,I choose to do paperwork on the same date and thanks to Mark Bertolli who was the paperwork guru I finish all business by about 10 pm. I did not realized that they were close at 8 30 but stay to work with me till all was done. On the day of delivery David Williamson went extra-mile with explanation of all the car futures ,help me to set up Sirius xm radio plus SOS system in case of emergency. Overall I had very good buying experience at BMW in Sudbury thanks to very professional team. Thanks again David,Fahad,Mark. Hope to do more business with you in the future. Benjamin K. More

John has been an absolute pleasure to deal with. He is very responsive, and willing to do whatever he can to help his customers- things like delivering a car to my house to surprise my wife and even offer very responsive, and willing to do whatever he can to help his customers- things like delivering a car to my house to surprise my wife and even offering to program the remote control for her garage. Highly recommend him and this dealership! More

Top quality professional courtesy and service at every level of the sales spectrum. Billy was very accomodating, friendly and above board the entire time. I valued the fact that my wife and I didn't hav level of the sales spectrum. Billy was very accomodating, friendly and above board the entire time. I valued the fact that my wife and I didn't have to run the gauntlet of getting passed over to the sales manager. Billy handled the whole sales process impeccably. Since I had to have our vehicle custom built, Billy kept me updated on the progress and when it arrived. He also took the time to review all the features and to take the vehicle on another test drive to make sure it was in perfect condition. I look forward to working with Herb Chambers BMW again and would recommend both the dealership and Billy. More

Went for a recall and everyone was very helpfull and friendly. I had to wait a few hour to get the job done and while waiting had some coffee and cake with Rita Poyatos who helped to pass time and serve friendly. I had to wait a few hour to get the job done and while waiting had some coffee and cake with Rita Poyatos who helped to pass time and served me great coffee while waiting. More