Herb Chambers BMW of Sudbury

I recently purchased a used Audi from the BMW of Sudbury and was blown away by my experience. I was looking at a used car that was not a BMW and was amazed at how well I was treated. They helped guide me t and was blown away by my experience. I was looking at a used car that was not a BMW and was amazed at how well I was treated. They helped guide me through the entire process and went out of their way to make things as easy and painless as possible. The attitude of everyone I worked with was exemplary. During the test drive, I noticed that the car appeared to be almost due for some sort of maintenance. They immediately looked into it and even had the car taken to their Audi dealership to ensure that appropriate service was performed before I was to take possession of the vehicle. I cant thank them enough for the amazing experience I had! Thanks Brian, Fernanda, and David !!! More

I was visiting my sister from Philly, and my X5 broke down on New Year's Eve! James Crosby, and his associates listed above, treated me, a stranger from a dealership 400 miles away, like family. He arr down on New Year's Eve! James Crosby, and his associates listed above, treated me, a stranger from a dealership 400 miles away, like family. He arranged a loaner car so that my sister and our sons could pass the time at the Natick Mall, and had the work completed within a few hours. This service associate kept me in the loop regarding the repair progress and had my SUV back on the road by the afternoon to celebrate New Year's Eve. and return home the next day before a large snow storm in Boston! I am so grateful that my sister has such a wonderful, and beautiful, dealership near her home in Wellesley. Given our wonderful service and accommodation, you made a scary situation seamless. And my sister's next car might just be a BMW. She was impressed, as was I. Thank you so much for being the kind of Massachusetts people that I miss down here on the Main Line of Philadelphia. Boston Strong! Carol Ann Randolph P.S. My husband is a big car guy (with a 911 and M3), and said that he often gets a glimpse of your dealership on the Chasing Classic Cars show. He said that was what Herb Chambers was known for, "Doing things Right!" More

Charlie was great to work with. He was very helpful with me and my wife on deciding which BMW X1 to purchase and he set up our delivery at the BMW performance center in South Carolina which was an incredibl me and my wife on deciding which BMW X1 to purchase and he set up our delivery at the BMW performance center in South Carolina which was an incredible experience. If you are considering purchasing a BMW, I highly recommend purchasing it through Charlie. More

In anticipation of ordering my new vehicle, I worked with Jason Herndon and Tomas Revetria. The entire experience from beginning to end was nothing short of fantastic. Both gentlemen have a very relaxed appr Jason Herndon and Tomas Revetria. The entire experience from beginning to end was nothing short of fantastic. Both gentlemen have a very relaxed approach and are extremely knowledgeable which works well with my personality. Communication was also excellent - I had a specific timeframe that I needed to work with in purchasing the vehicle, and Jason and Tomas informed me of my options and ensured that every last detail we talked about fell into place without issue. For this reason, and for the world class customer service that I receive from the Service Department, I cannot see myself going anywhere else other than BMW of Sudbury. More

Pranav, I just wanted to take a minute to let you know how pleased I am with BMW Motors in Sudbury thanks to John Gallello. My wife bid on and won a toddler BMW peddle car at the “Hope Sudbury” auction a how pleased I am with BMW Motors in Sudbury thanks to John Gallello. My wife bid on and won a toddler BMW peddle car at the “Hope Sudbury” auction a few weeks ago. It turned out that the car did not work very well for our three year old grandson as he could not reach the peddles. When I tried to adjust the peddles the car no longer worked as it gave this thumping noise when it went along. I noticed that the rods were bent the wrong way and it could not be adjusted to fit our young grand son. I went to your place of business (BMW Motors in Sudbury) and spoke with John and after I explained the problem he took my word for it (as I did not have the car with me) and ordered a new peddle car, with no hassle. Two weeks later he called me and told me that I was right and the new car did have the same problem as the one I had. He said that he would try and fix it and he did. I went in and we swapped peddle cars and the new one works perfectly. My grand son could not be happier. If all your customers are treated as well as I was then I predict that your company will continue to do extremely well. The name of the game is customer service but I am sure you know that. 1000 thank yous for having someone like John Gallello in your employee. I intend on telling any who will listen that BMW Motors in Sudbury is a wonderful place to do business. Thank you again and have a happy and safe holiday season. Sincerely Terry Keeney More

Everyone I dealt with, from my salesman Curtis to Pranav the general manager,were polite, honest and professional. It was a wonderful car buying experience! the general manager,were polite, honest and professional. It was a wonderful car buying experience! More

Enjoyed buying expierience at BMW of Sudbury by G.D.L Enjoyed buying expierience at BMW of Sudbury by G.D.L from Framingham, MA | December 7, 2013 I found a used Lexus RX 350 at BMW of Sudbury, J Enjoyed buying expierience at BMW of Sudbury by G.D.L from Framingham, MA | December 7, 2013 I found a used Lexus RX 350 at BMW of Sudbury, Jason Hawksley was my Client advisor. Herb Chambers has a unique way of presenting its product to a customer. My impressions of this dealership are all positive. My experience with Jason are as follows; I met Jason explained I was interested in a used Lexus RX 350 that was on his lot. Went to view the car, battery was dead, 'no problem', within a few minutes Jason was back with a battery pack and had started the car. The RX350 seemed to be exactly what my wife and I were looking for. I asked Jason if it would be possible on our test drive to stop by my house so my wife could take a look at it, 'no problem' my wife got to do a test drive back to BMW of Sudbury, all and all a enjoyable experience. Since this was a used RX 350 we wanted our mechanic to look over the vehicle again 'no problem', Jason coordinated with our mechanic to bring the RX 350 to him, this was not a easy process since my mechanic hade a emergency and had to cancel the first appointment, Jason drove the car to our mechanic and waited while he inspected the vehicle. I met Jason after the inspection and drove back to BMW of Sudbury for the final purchase arrangements. Jason's attitude was always to do whatever he could to help satisfy our needs (no sales involved, but rather what can I do to help) Jason made the the purchase of our Lexus RX 350 a pleasure More

John went above and beyond to assist us, being very patient throughout all our visits, test drives, questions, dealing with three young kids and carseats -- and in the end really made an effort to work patient throughout all our visits, test drives, questions, dealing with three young kids and carseats -- and in the end really made an effort to work with us in purchasing our first BMW and in assisting with our Performance Center Delivery. He is an outstanding BMW Advisor, highly recommended, and I look forwards to working with him again in the future. More

I continue to take my 2006 X5 to BMW of Sudbury for one simple reason -- the exceptional customer service I receive. Everything from drop off to pick up is easy, efficient, and friendly. My service advis simple reason -- the exceptional customer service I receive. Everything from drop off to pick up is easy, efficient, and friendly. My service advisor, Will Pauls, is personable, professional and goes above and beyond. He takes the time to explain all the repairs and answers all my questions thoroughly. We are pretty particular about our vehicles and the work done by the techs continually meets a high standard. They treat the car as if it was their own and I’m always pleased with the quality of the work done. I highly recommend the service department at BMW of Sudbury. More