Herb Chambers BMW of Sudbury

Sales Excellence I recently purchased 2 vehicles from BMW of Sudbury (2013 X5 and 2014 535i drive) working with Billy Hronas - Sales and Pranav Gill - General Manager. I recently purchased 2 vehicles from BMW of Sudbury (2013 X5 and 2014 535i drive) working with Billy Hronas - Sales and Pranav Gill - General Manager. I have to say it has been a pleasure working with both of them, where the sales process is very straight forward and they make sure you know how important your business is to them. I would highly recommend them to anyone looking to working with folks you can trust and feel appreciated. Billy is very thorough and will spend as much time with you making sure you are comfortable with any vehicle, while paying attention to every detail all the way through delivery of your vehicle. Finally, I also previously purchased 2 Infiniti's (2011 G37x and 2011 QX56) from Pranav when he was the General Manager at Infiniti of Westborough in 2011. I am very pleased to be a repeat and long term customer. More

Awesome customer service I had a problem with the car (missing option, website mistake) when it arrived from factory. Dealer ordered new car at no extra cost without question I had a problem with the car (missing option, website mistake) when it arrived from factory. Dealer ordered new car at no extra cost without questions asked. True some awesome customer experience. And it is an awesome car too! More

Excellent sales experience at BMW of Sudbury The experience of buying a car was truly one of the most enjoyable one. This was specifically becuase of Curtis Mueller. He was not at all pushy, very The experience of buying a car was truly one of the most enjoyable one. This was specifically becuase of Curtis Mueller. He was not at all pushy, very sensitive for a first time luxury car buyer and presented the facts about BMW very professionally. His low key sales style was ver effective with my family. He went out of his way to ensure I got my car when I wanted it. It seemed like we not only bought a car that was best fit for us but also made a good friend. He is genuinely interested in cars and it shows in how he can bring about the salient points about different models. He was very patient with us throughout the process and worked for us to make it a win win situation for everyone. More

Fun and easy Bought a new 5 series after testing numerous 5's, a 4 and a 3. John DiBitetto was knowledgeable, eager to help, and an all around good guy. He worke Bought a new 5 series after testing numerous 5's, a 4 and a 3. John DiBitetto was knowledgeable, eager to help, and an all around good guy. He worked hard to make the whole thing a pleasure; even the pricing discussion was easy and straightforward. More

Very pleased This is the fourth BMW that my husband and I have purchased and the second at this dealership . Our experiences here have been very positive. Both Bil This is the fourth BMW that my husband and I have purchased and the second at this dealership . Our experiences here have been very positive. Both Billy Hronas and Michael Arbol provided outstanding service and were most courteous. More

Awesome Experience!!! It was a pleasant experience purchasing a Vehicle from this Dealership. Curtis knows his cars and has made sure all my queries were answered. I defin It was a pleasant experience purchasing a Vehicle from this Dealership. Curtis knows his cars and has made sure all my queries were answered. I definitely recommend Curtis if you are in habit of wanting to know everything about the Car (by everything i mean even the lap times and 0-60's :) ) More

The Best Car Buying Experience of My Life! I am your average middle-aged person who just loves cars. So much in fact, that my recent purchase at BMW of Sudbury is the 22nd vehicle I have owned I am your average middle-aged person who just loves cars. So much in fact, that my recent purchase at BMW of Sudbury is the 22nd vehicle I have owned in my lifetime. I have also helped friends and family purchase vehicles, so I am qualified to say that this was the very best experience I have ever had at a dealership. My last new car purchase was only a year ago, so I didn't need a car, I just wanted one! When I arrived, I was greeted almost immediately by Charlie Karkaetedes, and he had the car I called about ready for a test drive. After the drive, I knew that wasn't the car I wanted. I am very fussy about wanting as many of the "toys" as possible. Over the next several days, Charlie and I test drove at least six vehicles, and at long last found the perfect car. It was the right model in the right color, with all the bells and whistles. Charlie then worked diligently with dealership management to get me a very attractive price that fit by budget. During all of this, Charlie stayed patient and pleasant. He probably missed out on gaining some new clients because of all the time he spent with me, but he said it wasn't a problem. I am from out-of-state and Charlie saved me time by handling my registration. When I picked up the car, Charlie delivered it with class, and again took more time to thoroughly explain everything to me to my satisfaction. He has checked back several times by phone and email to make sure everything is ok, and that I have no questions. One other callout here, the F&I Manager, Mark Bertoli, made that process quick and painless. I usually refer to that part of the car buying process as "seeing the surgeon", because they remove any remaining cash from your person. In this case, Mark presented the options clearly, but did not pursue anything I wanted to decline. The paperwork was all ready and the process took no more than 20 minutes. Very pleasant and painless. If you are shopping for a new or pre-owned car, it's worth the time and drive to visit BMW of Sudbury. I love my new car; it's everything I dreamed of, and the whole experience was great. In closing, I have no relationship with anyone employed by BMW or the dealership. I am writing this review truthfully and sincerely because I am an extremely satisfied customer, and want to share my experience so you too can enjoy your next car purchase. More

GREAT EXPERIENCE I BROUGHT A 2014 X5 DIESEL ON APRIL 5TH AT BMW OF SUDBURY AND IT WAS ONE OF THE BEST THINGS I HAVE EVER DID IN MY LIFE. I WORKED WITH CHARLIE KARKAET I BROUGHT A 2014 X5 DIESEL ON APRIL 5TH AT BMW OF SUDBURY AND IT WAS ONE OF THE BEST THINGS I HAVE EVER DID IN MY LIFE. I WORKED WITH CHARLIE KARKAETEDES AND PRANAV GILL AND THEY WERE THE NICEST PEOPLE I HAVE EVER MET IN MY LIFE. THE DEALERSHIP IS VERY CLEAN AND BEAUTIFUL. AND ALL THE PEOPLE I SAW AT THE DEALERSHIP WERE HAPPY GOING AND FRIENDLY. CHARLIE KARKAETEDES IS A WONDERFUL PERSON NOT ONLY DOES HE CARE ABOUT HIS CLIENTS BUT HE ALSO WANTS TO MAKE SURE YOU ARE COMFORTABLE AND WHAT I ENJOYED ABOUT HIS COMPANY WAS THAT HE WAS HONEST AND RESPECTFUL. I WOULD ABSOLUTELY RECOMMEND THIS DEALERSHIP TO ANYONE WHO WANTS TO PURCHASE A BMW. I WOULD NEVER GO ANYWHERE ELSE TO BUY A BMW. More

Amazing Experience at BMW of Sudbury! My expectations were exceeded by the staff at BMW of Sudbury. I felt very well taken care of by my client advisor Jason Hawksley from the minute I wal My expectations were exceeded by the staff at BMW of Sudbury. I felt very well taken care of by my client advisor Jason Hawksley from the minute I walked in until the minute I left. I left with a beautiful 2014 328i X Drive BMW and could not be happier with the vehicle. It has all the luxuries one would want in a car and Jason was nice enough to go over all of the features with me when it was delivered. If you are looking for an experience instead of being just a number I promise you will not be disappointed. More

fantastic experience. extremely knowledgable and professional both regarding the BMW products as well as direct competitors'. i would certainly recommend BMW of Sudbury and Curtis Mueller specifica professional both regarding the BMW products as well as direct competitors'. i would certainly recommend BMW of Sudbury and Curtis Mueller specifically to friends. More