Herb Chambers BMW of Sudbury

Quick and Very Efficient Process John, and BMW of Sudbury, did a great job in making the purchase of my third car with them an efficient process. They were accommodating when issues John, and BMW of Sudbury, did a great job in making the purchase of my third car with them an efficient process. They were accommodating when issues arose and resolved them in a fair manner that benefited both parties. John was always polite and friendly and communicated the information quickly and accurately. He is an experienced BMW representative who has excellent knowledge of the product and was able to answer my questions himself or get the answer quickly. More

Purchased a new SUV I saw the vehicle I wanted online. I went to BMW of Sudbury and had a very positive experience from the salesman to the business manager to the "exper I saw the vehicle I wanted online. I went to BMW of Sudbury and had a very positive experience from the salesman to the business manager to the "expert" who showed me all the functionality. I also like that this dealership is located in a less congested area and that makes test driving a vehicle/less stressful/more enjoyable. More

John DiBitetto recommendation John did a great job working with me through the purchase process - he was attentive and always engaged. I would recommend him to anyone considering p John did a great job working with me through the purchase process - he was attentive and always engaged. I would recommend him to anyone considering purchasing a BMW More

I Leased a new X1 The process was easy and I was able to get a great deal. Everyone I worked with was professional and knowledgeable. One of the better car buying expe The process was easy and I was able to get a great deal. Everyone I worked with was professional and knowledgeable. One of the better car buying experiences I have had. More

Very responsive and professional !!! In the the process of leasing a BMW-Jamie called right back on a very busy New Years Eve-great customer service-The GM Pranav Gill is lucky to have hi In the the process of leasing a BMW-Jamie called right back on a very busy New Years Eve-great customer service-The GM Pranav Gill is lucky to have him-Jeff Brown More

Service Excellence Restored. I had an earlier review complaining about not getting the floor mats that I was promised at the time of getting the car. I have since been contacted b I had an earlier review complaining about not getting the floor mats that I was promised at the time of getting the car. I have since been contacted by Jason and he has completely restored my faith in BMW of Sudbury. He certainly went above and beyond my expectations of customer service and has ensured that I received the mats for the car and has also given me a direct line to him to ensure that I continue to get the excellent service that I expect from BMW. Knowing that any issues are dealt with professionally and promptly gives me great confidence going forward. More

Smooth Process of buying a new vehicle I was extremely happy with the purchase of my new X3 recently in Sudbury. I was assisted by Rachel; who made this process go ever so smoothly- had ans I was extremely happy with the purchase of my new X3 recently in Sudbury. I was assisted by Rachel; who made this process go ever so smoothly- had answers to all of my questions; and was always happy! More

Five Star Purchase! Professional and smooth purchase with Rachal Vonkhale (and my boyfriend can be much) she answered all of his questions with ease. Mark Bertoli is a t Professional and smooth purchase with Rachal Vonkhale (and my boyfriend can be much) she answered all of his questions with ease. Mark Bertoli is a true professional thanks to these two people we will be purchasing all of our cars going forward at BMW Sudbury, Thank you Rachal and Mark! More

The best car buying experience I am enjoying my new BMW X5 e drive. The Sudbury team rock. Everyone was exceptional helping me get the vehicle that I wanted. Buying can be a lengt I am enjoying my new BMW X5 e drive. The Sudbury team rock. Everyone was exceptional helping me get the vehicle that I wanted. Buying can be a lengthy and nerve racking process.However, when you deal with the team of professional employees then everything goes smooth. Thank you for helping me buying my dream car. Happy Holidays, Mirela More

Fantastic Customer Experience, Ideal Outcome Ali was a fantastic representation of the BMW Sudbury dealership! Recommended by the GM, Pranav, who was constantly available for questions, Ali has b Ali was a fantastic representation of the BMW Sudbury dealership! Recommended by the GM, Pranav, who was constantly available for questions, Ali has been with the company for a year and his knowledge and understanding of our needs was absolutely on par. Not only did he spend 7 hours with my boyfriend and I on a Saturday, but he took the time to allow a test drive of all our vehicle options. During the drives and down time, he provided vehicle stats, honest comparatives, and was never once pushy. At the end of it all, he proved to be a great asset to the process and continually worked to get us the best deal possible. I also have to note that Mark, a Finance Manager stayed later in the evening on a weekend just to help us review our paperwork, ensure we had all the necessary questions answered, and to help us finalize all the details. We were just delivered our new 2016 328xi and could not be happier!! We would absolutely recommend Pranav, Ali, Mark and the dealership to friends and family. More