Herb Chambers BMW of Sudbury

2016 BMW 528i xDrive Working in the same industry it was refreshing to see and experience the complete opposite of the negative stigma consumers view automotive dealership Working in the same industry it was refreshing to see and experience the complete opposite of the negative stigma consumers view automotive dealerships. The first person I interacted with was Debby Toto (Client Care Specialist). She contacted me immediately in regards to the vehicle I inquired on. She was transparent; detail oriented and was extremely informative throughout our communication via email. Right off the bat I knew Herb Chambers put their best foot first since other BMW dealerships quoted me over $100 more a month on a BMW 528i xDrive. Because of her kindness, professionalism and efficient work ethic I scheduled an appointment with her on Saturday. Upon arriving Saturday morning Debby introduced me to Marjorie Nicholas (Client Advisor). She was hand down the best salesperson I have ever worked with; I wish I could hire her! The process from there was seamless from the test drive, showing me the features and benefits, selection and negotiation. I don’t think negotiation is the right term because she treated me like a friend and it was as if my friend was just trying to make the BMW work within my budget and she did! She knows the product in and out which made my decision making so easy! The final employee I worked with was Bradford Carlson (Business Manager); he is smart, personal and has an extremely bright future in any career he pursues whether it’s in the automotive industry or commercial real estate. Within minutes from agreeing to terms with Marjorie he already had an approval and had all the paperwork ready for me. He diligently went over the different coverage options available to me as a first time lessee. I know this review is dragged out but I really hope Herb Chambers, the General Manager and the General Sales Manager know how valuable their employees are and how big of an asset Debby, Marjorie and Brad are. Each employee also respected my time hence time is the most valuable thing in this world. They clearly know that they aren’t in the “car industry” they’re in the people business. The culture the 3 live by truly portrays the real and sincere culture Herb Chambers implements within. Thank you Debby, Marjorie, Brad and Herb Chambers Company for such a great experience. I look forward to continued business and loyalty with Herb Chambers BMW of Sudbury! More

Fantastic buying Experience with Adam Orlando!! Buying car from Herb Chambers BMW of Sudbury was an excellent experience. Everyone was friendly and knowledgable. Adam Orlando was very helpful in hel Buying car from Herb Chambers BMW of Sudbury was an excellent experience. Everyone was friendly and knowledgable. Adam Orlando was very helpful in helping me selecting the right car. We had to go through a few different cars and configurations, but he was very friendly and cool throughout the whole process. He was very insightful and was able to explained all the options in details. I will be back here again when my current lease is up. Buy from Adam!! More

Great buying experience with Mohammad at BMW of Sudbury! I walked in and was greeted by Mohammad who is a client advisor. He immediately helped find a vehicle that fit our needs. He was very patient and he I walked in and was greeted by Mohammad who is a client advisor. He immediately helped find a vehicle that fit our needs. He was very patient and helped us answer all of our questions. He was never pushy and always focused on finding a vehicle that was the best fit for us. He made our car buying experience pleasant and hassle free. We also had the great pleasure to work with the sales manager, Brad Rafter. He worked his hardest to offer us a great deal after showing us all the financing/leasing options. He was extremely dedicated and got right down to business without wasting any time. He had a lot of patience in answering all of our questions and was truly a pleasure to work with. He tried his hardest to work out a deal that would work for us. His commitment and dedication to meet our needs was greatly appreciated and because of this we are now the proud owners of a 2016 BMW X1!! Thanks again Brad Rafter you’re the BEST!! In the final process we sat down with the finance manager, Bradford Carlson. He made us feel very comfortable from the start and had a lot of patience in answering our questions when it came down to finalizing all of the paperwork. Overall, this was the best car buying experience I had and highly recommend BMW of Sudbury. Make sure to ask for Mohammad!!!! More

Excellent Experience Due to Sales Advisor Jimmy Khokhar I recently leased a new vehicle from Herb Chambers in Sudbury. Our Sales Advisor, Jimmy Khokhar was the driving force behind the deal. Honestly, I vis I recently leased a new vehicle from Herb Chambers in Sudbury. Our Sales Advisor, Jimmy Khokhar was the driving force behind the deal. Honestly, I visited the dealership just to explore options as I had a 2007 325 XI with 115 miles. Jimmy took the time to explain my options in a professional and respectful manner with no pressure. This is my second vehicle from Herb Chambers of Sudbury and I would highly recommend Jimmy. He has a way of taking what can be a stressful and high pressure experience and making it an enjoyable experience. Thanks Jimmy. Dave Huntley More

Great buying experience at BMW of Sudbury Negotiating the purchase of a new car, or leasing one, can be a stressful situation. But it needn’t be. As a long-time customer at BMW of Sudbury, I r Negotiating the purchase of a new car, or leasing one, can be a stressful situation. But it needn’t be. As a long-time customer at BMW of Sudbury, I recently had another very positive experience with my second purchase. Adam, my BMW sales professional was extremely polite, well informed, and very cooperative. He presented me with all my options, listened to my check-off list of features, and focused clearly on my financial goals in the process. Sure, it was give and take, that’s good negotiating, but in the end I wound up with the exact BMW I wanted, with all the features I would ever need, at the financial level I found most comfortable. At BMW of Sudbury, you are in the driver’s seat at all times, with your sales rep ensuring it is a smooth ride. Can’t wait to start my engine on my new BMW. If you're in the market for a BMW, stop by the dealership in Sudbury and ask for Adam. More

Ask for John DiBitetto (JD) Outstanding Sales advice If you're in the market for a new BMW STOP, just call or visit BMW in Sudbury ask for JD (text JDBMW to 444999 for his contact details). As a prior If you're in the market for a new BMW STOP, just call or visit BMW in Sudbury ask for JD (text JDBMW to 444999 for his contact details). As a prior Audi, Lexus owner this was my first BMW experience. I had been monitoring ads for a few weeks and saw a car that matched my spec's and was at a fair price. I started with a phone call to confirm the car was still available, it was so I headed over for a test drive. When I arrived I asked for the person who I spoke with (non-Salesperson), he promptly greeted me and introduced me to JD. JD was fully briefed on what I was looking for and was ready to head out on a test drive, he had all the paperwork staged and prepared -- nice heads up service. Everyone I dealt with was highly efficient in customer satisfaction. My advice is to visit for the free ice cream and leave with a new car. More

BMW M2 purchase The BMW M2 is a difficult car to find, but John Dibitteto was able to navigate that deal for me, so now I am very pleased driving my new M2. An overal The BMW M2 is a difficult car to find, but John Dibitteto was able to navigate that deal for me, so now I am very pleased driving my new M2. An overall excellent experience characterized by honest opinions and transparency. More

Fantastic experience with Adam Orlando for my first lease I just took delivery of my new x5 50i lease this evening and couldn't be more pleased with how the process went. Adam was extremely patient with me ov I just took delivery of my new x5 50i lease this evening and couldn't be more pleased with how the process went. Adam was extremely patient with me over the course of two months of talking about the lease and various options in the market, and went out of his way to find the perfect car for me. I found Herb Chambers Sudbury to be reasonable on my trade in value and negotiations around the lease itself, and Adam was able to handle a few curve xxxxx thrown his way towards the end of the process as the car made its way up to MA from a dealer out of state. I wouldn't do business with anyone else going forward. More

I was just looking It was my first day looking for a car, I picked it up the next day! It happened to be the perfect car Ryan found me at a price that was comfortable f It was my first day looking for a car, I picked it up the next day! It happened to be the perfect car Ryan found me at a price that was comfortable for me. I've never never had an experience at a dealership like this, nor have I ever shopped for a BMW. Beautiful atmosphere, an awesome selection and some great great people. Ryan made the sale so simple and Brad made the contract part a breeze. As Arnold said, I'll be back!! More

My First BMW Thank you to Charlie and the team at Sudbury for helping me to find and purchase my dream car! Easy, relaxed and even fun, I can't believe I'm saying Thank you to Charlie and the team at Sudbury for helping me to find and purchase my dream car! Easy, relaxed and even fun, I can't believe I'm saying this about buying a car, I didn't even think that was possible. You guys have a customer for life! Truly a top-notch professional group of people, you all should be proud of yourselves. More