Herb Chambers BMW of Sudbury

Outstanding Love our sales guy Jason Hawksley. Nice, non pressure. Put up with me giving him an interesting test drive in a 228i and a Z4. We just bought our se Love our sales guy Jason Hawksley. Nice, non pressure. Put up with me giving him an interesting test drive in a 228i and a Z4. We just bought our second car from him. Now we have matching white bimmers. Great car, great dealership. More

First Rate Went to BMW Sudbury, Ma at the urging of my son-in-law who recently leased a BMW 4 series. Visited with Pranav Gill the General manager. He then had Went to BMW Sudbury, Ma at the urging of my son-in-law who recently leased a BMW 4 series. Visited with Pranav Gill the General manager. He then had me work with Client Advisor Marjorie Nicolas. It was a very positive experience and I ordered a 2016 BMW 4 Convertible. Marjorie was extremely knowledgable about the workings of the automobile. Cannot wait for car to arrive (2 - 3 months). This was a very positive experience. Thank you to both Marjorie & Pranav. More

Billy Hronas at Herb Chambers BMW of Sudbury is amazing Billy Hronas is without a doubt the best person I have ever dealt with in buying a car. I have purchased five cars and have come to dread the experie Billy Hronas is without a doubt the best person I have ever dealt with in buying a car. I have purchased five cars and have come to dread the experience a bit. But Billy was extremely professional and knowledgeable, without being pushy. He is extremely focused on customer service, going so far as to drive my new car to my house with a colleague to make things convenient for me. He truly went above and beyond and I picture myself buying the rest of my cars from him! He is absolutely an A+ person to deal with in all regards! More

Great I bought my new 2015 BMW X3 xdrive35i at BMW of Sudbury on 5/31/2015, with the help of Billy Hronas (client advisor) and Mark Bertoli (finance). Bill I bought my new 2015 BMW X3 xdrive35i at BMW of Sudbury on 5/31/2015, with the help of Billy Hronas (client advisor) and Mark Bertoli (finance). Billy was really knowledgeable, professional, nice and polite in helping us to make the decision right at the spot. The whole buying process was so smooth and enjoyable. Billy is just a great guy!!! I would strongly encourage my friends or potential buyers who are reading the review try out BMW of Sudbury, and get your dream car. We love the BMW car, and we like the service at BMW of Sudbury. More

Excellent We can't say enough about the help we got in finding our new BMW. Marjorie Nicolas went above & beyond in getting us a great price for our trade in & We can't say enough about the help we got in finding our new BMW. Marjorie Nicolas went above & beyond in getting us a great price for our trade in & our new car. I have never met a more friendly & outstanding car salesperson. I will be recommending BMW of Sudbury & Marjorie to my friends & family. More

Complete Turnaround We had a terrible experience with our first trip to this dealership. Low trade in amount and a hard sell for a lease, which we did not want. This wa We had a terrible experience with our first trip to this dealership. Low trade in amount and a hard sell for a lease, which we did not want. This was reflected in my initial review. Since that experience, we have been contacted by the sales manager, Fahid, and the general manager, Mr. Gill. They moved heaven and earth to turn our negative experience around. As a result, we are purchasing a car through this dealership. I am impressed with the importance placed on changing our perceptions of this dealership. We truly feel like valued customers. More

What a difference! After purchasing cars in Europe and the USA for more that 40 years, this dealership is like a breath of fresh air - honest, trustworthy, up-front, and After purchasing cars in Europe and the USA for more that 40 years, this dealership is like a breath of fresh air - honest, trustworthy, up-front, and very respectful. I dealt with Molly and Michelle and I could not have been treated better. I will be picking up my CPO 528i later today, and I fully expect the same service that I received last Saturday. What a great place to purchase a car. Chris Roberts, Cape Cod, More

Brand New (and GORGEOUS) X4 Where do I begin... Back in mid-April, I inquired about a 2015 Apline White X4 that was showing on the Sudbury website. It fit the criteria of the Where do I begin... Back in mid-April, I inquired about a 2015 Apline White X4 that was showing on the Sudbury website. It fit the criteria of the car I was looking for so I sent out a request. Molly C ended up getting back to me within 2 days and a sales manager by the name of Tom MacDonald reached out to me as well. After one or two emails, I never heard from Tom again. In an attempt to continue trying to get more information on the car, I emailed the General Manager, Pranav Gill, who ended up putting me to work with three individuals who made this transaction go as smoothly as it could of. Jason Canulla, Alyssa Melignano and Moe Khenifar(finance) were the team responsible for getting me into my brand new X4, something I worked very hard for and gifted myself as a graduation gift. Jason got in touch with me within 5 minutes of getting off the phone with Pranav and by the end of the day we agreed on a price and all of the terms. I was an out-of-state buyer and they made sure to send me all the appropriate paperwork, pictures and answers to any and every question that I had as quickly as possible. Due to a chaotic schedule, they made sure that as soon as registration &plates came in, I would have the car, so they shipped it to me.. at home! It was Jason's first week at the dealership as a new sales manager and I believe I was his first customer or sale. He's truly an asset to the dealership. Alyssa was my client adviser and a gem to work with. And Moe laid out all the options available to me in regards to finance, packages and payment. Of course with almost any purchase, some bumps on the road do arise, but it wasn't anything out of this world and these three handled everything in the most professional manner possible. Once again, thanks guys! I look forward to doing business with you again after this lease is up! -Kat More

Outstanding service dept Every time I have a service visit this dealer really gives their best effort. They listen to the problem and follow up. They know their product and th Every time I have a service visit this dealer really gives their best effort. They listen to the problem and follow up. They know their product and the service manager is excellent More

Used car purchase I purchased a used vehicle from this dealership a few months ago. Within 3 months I discovered roughly $2,500 dollars worth of repairs, all of which s I purchased a used vehicle from this dealership a few months ago. Within 3 months I discovered roughly $2,500 dollars worth of repairs, all of which should have been caught by their much-touted 172-point safety inspection. Of course, all of this should also have been caught by the independent mechanic that I had perform a pre-inspection, but the mechanic's lapse does not excuse the behavior of the dealership. Selling a car in need of that much work is not an ethical or intelligent business practice, especially when your try and justify high, non-negotiable prices with the claim that the quality of your product is higher than that of any of your competitors. More