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Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,104 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
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128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,104 reviews

September 30, 2016

Great Service Department I worked with Kenny Meltzer to get some service work on my 650i. Incredibly helpful, friendly and got my vehicle back on the road in a day. Outstand More

by Paul
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Meltzer
Oct 10, 2016 -

Herb Chambers BMW of Sudbury responded

Thank you, Paul, for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with Kenny. We value your business and hope to see you again soon! Best, Pranav Gill, General Manager

September 27, 2016

Passing by dealership I had a borrowed car from a friend thought I would be nice and get his oil changed as he mentioned earlier in that day it was due. I drove into BMW of More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Crosby
Sep 27, 2016 -

Herb Chambers BMW of Sudbury responded

What a great friend! We really appreciate you providing us with this great feedback. James is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate your kind words and take care! Best, Pranav Gill, General Manager

September 17, 2016

I wanted to purchase a 2017 BMW M2. I had been in contact with the sales department regarding the purchase of an inbound, undesignated 2017 BMW M2 using my 2014 BMW 435xi M Sport in trad More

by dpinkham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BMW Genius guy, Tony - Great!!!, John DiBitetto, Pranav Gill, Jason Herndon, Juan Banos
Sep 20, 2016 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to share your recent experience with us. We work very hard to provide our guests with exceptional customer service. I'm so glad we were able to work together and make things right. Thank you for your business and for taking the time to let us know about your experience with our team. Sincerely, Pranav Gill, General Manager

September 12, 2016

Incompetent, incoherent and inattentive -- the trifecta! Terrible...they act like they are doing you a favor. I bought two cars elsewhere before they finally asked me why they had not heard from me. More

by BBaby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John DiBitetto
August 24, 2016

HORRIBLE! WOULDN'T RECCOMEND IT TO ANYONE! I don't know even know where to begin with this review. I wouldn't even give this place 1 star. From the time I set foot into the place it was a disas More

by t2149
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pranav Gill, Almir Jonuz, Jason Herndon, Juan Banos, Ryan Conrad
Aug 26, 2016 -

Herb Chambers BMW of Sudbury responded

I sincerely appreciate you taking the time to sit down with me yesterday and review your concerns. It is truly our goal to provide you with exceptional service and a vehicle you love and feel safe driving. You made your concerns clear to me, and we discussed a few ways to turn this situation around. I know you wanted to take some time to review what we discussed. If there is anything I can do to assist you and turn this situation around, please let me know. Best, Pranav Gill, General Manager

August 18, 2016

Like her own son! Another year, Another car, Another awesome experience by Chang "Michelle" Hsie. As usual she is amazing and almost a second mother, looking out for me More

by Leo.sangadej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Hsie
Sep 06, 2016 -

Herb Chambers BMW of Sudbury responded

Thank you for your wonderful recommendation of Michelle. We are certainly fortunate to have her on our team. We value your feedback and hope to serve your automotive needs in the future. Best, Pranav Gill, General Manager

July 09, 2016

Excellent experience! Jonathan Parker was absolutely wonderful to work with! We had such a great experience when our 328xi lease came to an end, and we wanted to explore a More

by Erin Sarin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Parker
Jul 11, 2016 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to write this review! Jonathan is such an asset to our team, as he continuously focuses on providing our guests’ with the best customer service. He will be pleased to read your positive feedback. Thank you for your business and we hope to serve your automotive needs for many more years to come. Best, Pranav Gill, General Manager

June 30, 2016

Exceptional experience Last month I bought my first new car in 15 years. After considering two other competitors, I went to Chambers BMW Sudbury to compare the BMW 3 series. More

by RonS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Vega, Jimmy Khokhar
Jun 30, 2016 -

Herb Chambers BMW of Sudbury responded

On behalf of the team here at Herb Chambers BMW Sudbury, I would like to thank you for choosing us for your automotive needs. Thank you for your compliments towards the helpfulness and dedication demonstrated by Jimmy and Randall. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Pranav Gill, General Manager

June 29, 2016

First rate in all respects My family has purchased four different model BMWs from this dealership in the past several years. The sales force and service force are second to none More

by Joe68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Ding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Crosby, Mark Bertoli, Almir Jonuz, Jason Herndon, Juan Banos
Jun 29, 2016 -

Herb Chambers BMW of Sudbury responded

First and foremost, thank you so much for you and your family's continued business. We strive each and every day to provide our guests with professional, efficient and friendly service. I'm so happy to know that your visits have reflected that, and that Henry, James, Almir, Mark, Juan and Jason were able to assist you in finding exactly what you wanted. Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! All the best, Pranav Gill, General Manager

June 24, 2016

2016 328 GT I had an excellent experience dealing with Charlie again on this purchase. He found the right vehicle for me and worked out a very fair deal. More

by tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Karkaetedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2016 -

Herb Chambers BMW of Sudbury responded

We really appreciate you taking the time to leave feedback. A quality car-buying experience is one of our top priorities, and we do everything we can to support our guests. We thank you for your business and look forward to serving your automotive needs for many more years to come! Regards, Pranav Gill, General Manager

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