Herb Chambers BMW of Sudbury

CPO purchase Easy, honest car-buying and selling. Will assuredly go back to Ali to buy my next BMW. Wonderful experience. No pressure. Excellent communication and Easy, honest car-buying and selling. Will assuredly go back to Ali to buy my next BMW. Wonderful experience. No pressure. Excellent communication and very personable. More

Turning my Experience into a GREAT one! I have to share my turn around story. The General Manager went out of his way to make my experience 100% better!!! I really appreciate how genuinely I have to share my turn around story. The General Manager went out of his way to make my experience 100% better!!! I really appreciate how genuinely concerned he was and all his efforts to correct my prior experience. Class Act!!! This is how you get it done! Thank you for caring!! Thank you to Joe, Christian, Brad, and most of all Pranav More

Professional Attitude - Service Exceeded Expectations! The service light on my year old X1 indicated an oil change was required. I had purchased my X1 and had had the very first service done at another The service light on my year old X1 indicated an oil change was required. I had purchased my X1 and had had the very first service done at another Boston Metrowest dealer. I decided to give BMW of Sudbury a try - even though, location wise I preferred the dealership I bought my car from. I have had some grudges against both the sales and service experience at the other dealership. William Kramer, my service advisor at BMW Sudbury, was very professional in his approach. He advised me that my car needed new wipers and cabin air / fuel filters, beside the oil change. He also listened patiently to a concern I had regarding the TPM. Since I had walked in without an appointment, William gave me an good estimate of the waiting time. I also raised another concern about BMW all-weather floor liners( rear passenger) getting warped - I had purchased these at the other dealer. William took a look and after discussing warranty with the parts department informed me if I could get the receipt he could explore getting them replaced. The other dealership was kind enough to email me a copy of the receipt. William got them replaced! I will like to mention that I had brought this issue (floor liners) to the notice of the dealership I had purchased the car and floor liners from - when I got towed to them last month to get a tire (damaged by a pot hole) replaced. Their parts department told it was too late now, saying if I had raised this issue within 2-3 months of purchasing, they could have considered my request. I will like to mention that the other dealership had offered me these floor liners free in exchange for a good sales experience review ( 5 stars on all front). I refused and had paid for the floor liners. I never wrote the sales review for them. I was very impressed with the politeness of William Kramer ( BMW of Sudbury). He is a true professional and patiently "listens" to customer concerns and addresses them. BMW Sudbury is my new stop for future BMW service. Highly recommended! More

Outstanding service Was looking to order a 2017 540i XDrive. I dealt directly with Jason Herndon and he went above and beyond. I highly recommend this dealership. Was looking to order a 2017 540i XDrive. I dealt directly with Jason Herndon and he went above and beyond. I highly recommend this dealership. More

Above and Beyond Kind and Helpful Wilson is the most extraordinarily kind and helpful car salesman I have ever had the pleasure of working with. He not only helped me with the lovely Wilson is the most extraordinarily kind and helpful car salesman I have ever had the pleasure of working with. He not only helped me with the lovely cars at his dealership, he even vetted the other cars I was considering. When I found my dream car for an excellent price, he read everything about the car and gave his thumbs up -- for a car at a dealership in NY state! He didn't even sell me a car and he made me feel like family! I came away from this whole experience feeling strongly that I would recommend Wilson and his dealership to anyone looking for a BMW in the Sudbury area. They have lovely cars at very fair prices, and the honesty, kindness, and good help of Wilson totally sold me on the quality of their service. Thank you Wilson! More

Extremely good service The representative was very nice, patient to answer all kinds of questions. I am very happy that I purchased a BMW car in the end. The representative was very nice, patient to answer all kinds of questions. I am very happy that I purchased a BMW car in the end. More

Simple service done right I've worked with Ken for several years now and I'm assured a clear, simple explanation before work starts and my car is done correctly when I leave. I've worked with Ken for several years now and I'm assured a clear, simple explanation before work starts and my car is done correctly when I leave. Ken takes the time to know the little things about each model and has lot of general experience to make decisions easier. 100% recommendation. More

Excellent service experience My Service Advisor, Ken Meltzer, was courteous, helpful and professional. He answered all my questions and provided excellent advice for my service vi My Service Advisor, Ken Meltzer, was courteous, helpful and professional. He answered all my questions and provided excellent advice for my service visit. Ken also contacted me later in the day to update me on the service progress and explained what the technicians were doing to complete the required services. The car was completed as promised and to my complete satisfaction. More

Another positive Experience I am writing to express my utmost satisfaction during another routine service visit to BMW of Sudbury. I scheduled service online, showed up early, I am writing to express my utmost satisfaction during another routine service visit to BMW of Sudbury. I scheduled service online, showed up early, got taken in immediately. It was busy! but they worked like clockwork and got back in my car in a timely fashion. So, Thank you! More

Great service fast. We came in and David Bruno helped us find the best car and deal for us. He was very knowledgeable and gave us some options to guide us. Very good expe We came in and David Bruno helped us find the best car and deal for us. He was very knowledgeable and gave us some options to guide us. Very good experience. More