Herb Chambers BMW of Sudbury

Not what I expect from a BMW dealer Where to begin? When I came to pick up my car, was given the wrong paperwork. Finally got my paperwork with no explanation about why some services we Where to begin? When I came to pick up my car, was given the wrong paperwork. Finally got my paperwork with no explanation about why some services were not performed. Called a few days later. Put on hold. Phone rings and rings, someone picks up and hangs up, phone rings and rings. Someone picks up then hangs up. This happens five times. Call back. Finally get through. Transferred to a different service advisor who does not sound happy to talk with me. He explains that some tests were done and will email them to me. Emails me a service estimate instead. I email him back. He then sends me the correct paperwork. It should not be this difficult! Like the car but the service is worse than my husband gets at his Honda dealer. More

Buy your next BMW from Courtney I am very fortunate to have had the opportunity to work with Courtney at Herb Chambers. Courtney is professional, helpful, informative and, most impo I am very fortunate to have had the opportunity to work with Courtney at Herb Chambers. Courtney is professional, helpful, informative and, most importantly, listens to what her customer wants. If you are looking for a great BMW resource, call Herb Chambers BMW and ask to speak to Courtney. She's the best! More

Beware Please do not buy from this dealership. Atleast from John Dibetetto. He failed to explain me all the terms while buying the vehicle. Once asked for qu Please do not buy from this dealership. Atleast from John Dibetetto. He failed to explain me all the terms while buying the vehicle. Once asked for questions he asked me to meet a finance guy instead. Try other dealerships before going in here. Atleast they will answer your questions. More

Terrific job I had the recent need to trade my X5 50 due to repetitive engine issues. From the start of my experience in service with Nick to working with John in I had the recent need to trade my X5 50 due to repetitive engine issues. From the start of my experience in service with Nick to working with John in sales I found the whole group to be awesome. John will work tirelessly to help you locate your next car. He is prompt and fair in all dealings with the customer. I appreciate all the work this team did. Great job guys! More

Repair and maintenance Ken was extremely thorough in the service of my car and took care of everything I identified and more! He identified issues and gave me sound advice. Ken was extremely thorough in the service of my car and took care of everything I identified and more! He identified issues and gave me sound advice. I feel as though my car is in the best of hands! Thank you, Ken, and BMW Sudbury! More

Consistent outstanding customer service Hi. Going into 3+ year of ownership for my 328i. I have been using HC for all service since purchase and have nothing but positive things to say Hi. Going into 3+ year of ownership for my 328i. I have been using HC for all service since purchase and have nothing but positive things to say. Ken has been my primary point of contact. He has been responsive to my questions / asks for additional details and has been flexible in his communications be it text, email or phone. As for the work product, what one would hope and expect from a BMW. Hats off to the entire team. More

Great service experience I had a brake fluid service and a retrofit service for the idrive to upgrade from 2G to 3G. Ken was very helpful and patient in listening to all my co I had a brake fluid service and a retrofit service for the idrive to upgrade from 2G to 3G. Ken was very helpful and patient in listening to all my concerns and advising me about it. Ken explained the retrofit process well and the issues they sometimes face with reprogramming and extra time required to troubleshoot them. Ken was was focused on making sure he addresses all my concerns and the overall experience of working with him was very pleasant. More

Great Service - Always Great service as usual and super responsive. Car was dangerous for my wife drive as it shut off on the highway. They drove to my home the same day w Great service as usual and super responsive. Car was dangerous for my wife drive as it shut off on the highway. They drove to my home the same day with a loaner for us and took my car directly in for service. Appreciate the amazing service! More

Fantastic experience I had a fantastic experience at Sudbury BMW at the service department my service advisor Ken is the best would recommend to go to Sudbury BMW I had a fantastic experience at Sudbury BMW at the service department my service advisor Ken is the best would recommend to go to Sudbury BMW More

Best service experience I had a regular service and a recall repair on my X3 recently. It was one of the most pleasing and satisfactory experiences I ever have had, and the s I had a regular service and a recall repair on my X3 recently. It was one of the most pleasing and satisfactory experiences I ever have had, and the service agent was Ken Meltzer. He was fast and precise in the processing of my service order and very well caring until the end. Thanks Ken! More