Herb Chambers BMW of Sudbury

Dan Mahoney is terrific! Dan Mahoney made a usually stressful experience stress and hassle free. His knowledge, polite and helpful demeanor made the process a happy one! Also Dan Mahoney made a usually stressful experience stress and hassle free. His knowledge, polite and helpful demeanor made the process a happy one! Also the usual hard sell by the manager did it exist, the manager Eric Millar could not have been nicer. Highly recommend BMW of Sudbury and especially Dan! More

Work with John at BMW Sudbury! Had the pleasure of buying my 2017 M240 from John DiBitetto from BMW Sudbury. John was great and went out of this way to ensure all my questions were Had the pleasure of buying my 2017 M240 from John DiBitetto from BMW Sudbury. John was great and went out of this way to ensure all my questions were answered. He followed up routinely and kept me updated on the status of my car. Highly recommend John and the BMW Sudbury team. More

Outstanding Service Advisor + Repeat Service Experience Currently I'm driving my 6th BMW, an X3. I purchased this Certified Pre-Owned vehicle last year from BMW of Sudbury. Over the years, i've experienced Currently I'm driving my 6th BMW, an X3. I purchased this Certified Pre-Owned vehicle last year from BMW of Sudbury. Over the years, i've experienced three different dealerships and worked with countless service advisors. There is no doubt that Kenneth Meltzer is the finest Service Advisor i've ever had the pleasure of working with. His customer service is extraordinary during every step of the process, from intake to pick up and after the work is done, he personally follows your vehicle with great attention detail that goes far beyond expectations. It is a strong team led by Al Jonuz. Colleen Silver has also been very helpful. In summary, Kenneth Meltzer in particular is an automotive expert you can trust, and one that I would highly recommend you use for servicing your BMW. More

Great service center My second time dealing with Ken for my service. He is exceptionally thorough and courteous. My service experience is always seamless and it starts and My second time dealing with Ken for my service. He is exceptionally thorough and courteous. My service experience is always seamless and it starts and ends with Ken. More

Not what I expect from a BMW dealer Where to begin? When I came to pick up my car, was given the wrong paperwork. Finally got my paperwork with no explanation about why some services we Where to begin? When I came to pick up my car, was given the wrong paperwork. Finally got my paperwork with no explanation about why some services were not performed. Called a few days later. Put on hold. Phone rings and rings, someone picks up and hangs up, phone rings and rings. Someone picks up then hangs up. This happens five times. Call back. Finally get through. Transferred to a different service advisor who does not sound happy to talk with me. He explains that some tests were done and will email them to me. Emails me a service estimate instead. I email him back. He then sends me the correct paperwork. It should not be this difficult! Like the car but the service is worse than my husband gets at his Honda dealer. More

Buy your next BMW from Courtney I am very fortunate to have had the opportunity to work with Courtney at Herb Chambers. Courtney is professional, helpful, informative and, most impo I am very fortunate to have had the opportunity to work with Courtney at Herb Chambers. Courtney is professional, helpful, informative and, most importantly, listens to what her customer wants. If you are looking for a great BMW resource, call Herb Chambers BMW and ask to speak to Courtney. She's the best! More

Beware Please do not buy from this dealership. Atleast from John Dibetetto. He failed to explain me all the terms while buying the vehicle. Once asked for qu Please do not buy from this dealership. Atleast from John Dibetetto. He failed to explain me all the terms while buying the vehicle. Once asked for questions he asked me to meet a finance guy instead. Try other dealerships before going in here. Atleast they will answer your questions. More

Terrific job I had the recent need to trade my X5 50 due to repetitive engine issues. From the start of my experience in service with Nick to working with John in I had the recent need to trade my X5 50 due to repetitive engine issues. From the start of my experience in service with Nick to working with John in sales I found the whole group to be awesome. John will work tirelessly to help you locate your next car. He is prompt and fair in all dealings with the customer. I appreciate all the work this team did. Great job guys! More

Repair and maintenance Ken was extremely thorough in the service of my car and took care of everything I identified and more! He identified issues and gave me sound advice. Ken was extremely thorough in the service of my car and took care of everything I identified and more! He identified issues and gave me sound advice. I feel as though my car is in the best of hands! Thank you, Ken, and BMW Sudbury! More

Consistent outstanding customer service Hi. Going into 3+ year of ownership for my 328i. I have been using HC for all service since purchase and have nothing but positive things to say Hi. Going into 3+ year of ownership for my 328i. I have been using HC for all service since purchase and have nothing but positive things to say. Ken has been my primary point of contact. He has been responsive to my questions / asks for additional details and has been flexible in his communications be it text, email or phone. As for the work product, what one would hope and expect from a BMW. Hats off to the entire team. More