Herb Chambers BMW of Sudbury
Sudbury, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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If you own a BMW in MA, you should read this. The following is the WORST and the BEST BMW experiences I've ever had. If you own a BMW in Mass, you should read this. I own a 2016 BMW X5M. I've h The following is the WORST and the BEST BMW experiences I've ever had. If you own a BMW in Mass, you should read this. I own a 2016 BMW X5M. I've had the whole car wrapped to keep it like new. My car is immaculate. Aftermarket HRE black rims and the X5M paint is black sapphire. So here we go... I had already lowered my vehicle with top of the line H&R springs, but I needed to replace those and switch it with the Dinan(BMW) suspension kit. I did this as to not break the aftermarket suspension rules with my insurance company, Progressive Insurance. They will cover everything BMW/Dinan but will not cover any other aftermarket suspension. So I went down to BMW Gallery Norwood BMW and had them do the install. Big mistake. When I went to pick up my ride I saw that on all 4 tires they had about 2 inches of dried dirt up the sidewalls. I also saw a "Splotch" on the front right rubber where someone hit a curb or something. I drove out of there because it was very late in the day and I was late getting down to Cape Cod for the weekend and I just didn't want to deal with that dealership ever again after looking at the way they gave me my car back. When I got on the highway to the Cape, I heard all sorts of rattling and pinging. Sounded like ROCKS were rattling around in the wheels, suspension and brakes. So the next day, I brought it to BMW of Cape Cod in Hyannis to get the rattling checked out. Sure enough, they removed quite a few rocks! I also asked them to check the safety of the vehicle for me and they gave me the ok that the car was safe to drive all the way home(half hour north of Boston). I left the Cape the following day and noticed that my alignment was off as well. I also had a very bad squeaking/grinding sound coming from the suspension(not rocks). It also felt like my wheels were out of balance with a nice vibration in the steering wheel. I also noticed in the daylight that there was a significant dent as you get into the car on the floor board. It looked like someone took a ball peen hammer and slammed it on the bottom of the door before the rug as you get into the car. I spent $1,200.00 for someone at BMW Gallery Norwood dealership to go out 4-wheeling in my baby. Do not ever ever ever do any business at this place. Did I mention that it was a $100,000 2016 X5M ? This is how BMW Gallery Norwood treats their top of the line vehicles and customers. So then I took the car to AL Jonuz, the service director at Herb Chambers BMW Sudbury and told him the whole story. AL called Cape Cod BMW and verified that they had taken out quite a few rocks out of the front of the car. I've dealt with this service department in Sudbury before when I had my 3-series and they were always professional and have done a great job with my cars. If there were a instructional manual on how to be a good Service Director for a BMW dealership, AL should be the one writing it. So here is what AL found out about what happened to my car... One of my wheels was 40grams off balance mysteriously. My HRE wheels were in perfect balance from the factory and were perfect before I dropped the car off at Norwood. The install of the Dinan suspesion was done incorrectly. One side of the car was a full INCH higher than the other side and the general ride height/stance wasn't correct. There was a dent on the inside of my drivers side foot panel. It would be impossible to cause a dent like this with shoes. Someone either dropped something extremely heavy on it or it was done intentionally. The alignment was off. Guessing this was from the splotch on my front tire. There were additional rocks in the suspension and brakes. Heavy duty scratches on the suspension like the parts were slammed around. My car was MINT condition when I dropped it off and they gave me back a xxx. AL had to call Norwood 3 times to get Norwood to pay for the damage and all the extra work that had to be done to fix everything they screwed up and they still didn't pay. Then I found out the regional BMW USA people actually went down there in person to BMW Gallery Norwood to see what the xxxx happened. I'm still waiting to hear the results of that. AL told me that no matter what, "he was going to take care of it" and for me not to worry. Can you believe that? THIS is what saved me from never ever buying a BMW again. My next car was going to be the new 2018 M5 AWD, but after this experience in Norwood, my next car was going to be a Jag, Merc or Audi. So anyway, AL fixed everything wrong with my vehicle and my ride is back to normal after about a week and a half of them fixing it. He even had to order a few parts that had to come in from California to fix the Dinan suspension screwup. He fixed the dent on the foot well, the front and rear suspension, the alignment, balanced my wheels and did everything for not so much as a dime! THIS is how you should be treated when you buy one of BMW's top of the line M cars. BMW USA is getting a copy of this review and they had better do something about the service manager/director at Norwood and the shady Russ dispatch guy, especially if he is the one who took my car for the joyride. I don't care where you live, if you own a BMW, I highly recommend getting it serviced at Herb Chambers of Sudbury. Ask for AL Jonuz the Service Director. DO NOT have BMW Gallery of Norwood do any Dinan work or any work whatsoever to your vehicle, ever. This place gives BMW a bad name and gave me the worst service of ANY company I've ever done business with. BMW USA should be ashamed to have a service manager representing their company like this and shady guys like Russ dealing with its customers. Would Mercedes Benz keep guys like this around? Would Rolex keep guys like this around? Not in a million years. More
New 2017 330it X Drive Sport Wagon and 2015 X1 X Drive Our sales agent, John DiBitetto, is such an honest nice person -- I can't say enough about how dedicated, direct, likeable, intelligent, and most of a Our sales agent, John DiBitetto, is such an honest nice person -- I can't say enough about how dedicated, direct, likeable, intelligent, and most of all patient he was in dealing with my son and me in our recent purchases. I recommend John and this dealership unequivocally! More
Great buying experience! This is my first bmw from herb chambers of Sudbury and i have to say wont be the last. Everyone was extremely professional, helpful, and they have gre This is my first bmw from herb chambers of Sudbury and i have to say wont be the last. Everyone was extremely professional, helpful, and they have great deals.Special thanks to Jimmy K. for tailoring a good deal and going the extra mile to make sure i was happy. More
Fantastic Service Ken Meltzer has now helped me service my 2011 BMW 128 more than 3 times over the past year or so. Each time he goes above and beyond to make me feel t Ken Meltzer has now helped me service my 2011 BMW 128 more than 3 times over the past year or so. Each time he goes above and beyond to make me feel taken care of, thoroughly explaining problems, negotiating an extended warranty and really putting the customer first. I can't say enough good things! More
Bought (leased) my first BMW! This past weekend I had the wonderful experience of purchasing my first BMW, Charlie was honest and helpful throughout. He showed great enthusiasm for This past weekend I had the wonderful experience of purchasing my first BMW, Charlie was honest and helpful throughout. He showed great enthusiasm for the brand itself, while also being incredibly knowledgeable. I felt no pressure whatsoever, a rare feeling when buying a car. I am thrilled with my purchase and have no regrets. Not sure I would've gotten the deal done with anyone else. The entire experience was enjoyable and would recommend him to anyone else looking to purchase a BMW. More
Great Experience with Umit !!!! I was very fortunate to have been able to work with Umit Ozturk as I leased my first BMW , 2017 330i, . Even though Umit was relatively new in his p I was very fortunate to have been able to work with Umit Ozturk as I leased my first BMW , 2017 330i, . Even though Umit was relatively new in his position he demonstrated great instincts and was extremely informative and attentive to detail . After working with Umit I will reccomend this dealership to anyone More
Excellent Buying Experience Start to Finish After visiting a number of dealers over the last few weeks, I ended up meeting Charlie Karkaetedes at BMW of Sudbury. I am very glad i did. I can' After visiting a number of dealers over the last few weeks, I ended up meeting Charlie Karkaetedes at BMW of Sudbury. I am very glad i did. I can't say enough good things about my experience with Charlie - he was totally professional, patient, always helpful, extremely knowledgeable and very generous with his time both during the process and after the deal was done. I also appreciated his low-key, no pressure, no hype approach. If you are in the market for a BMW, call Charlie! More
Awesome experience with Peter and Anthony. Had an easy, stress-free experience leasing an x3 with Peter Vargo- helped walk me through the options and made sure I got just what I wanted. Anthon Had an easy, stress-free experience leasing an x3 with Peter Vargo- helped walk me through the options and made sure I got just what I wanted. Anthony was also extremely helpful in the financing process. This was my first car-buying experience and BMW Sudbury made it as fun and painless as possible, couldn't be happier with my decision. More
Awesome dealership Fantastic experience buying my second BMW from Herb Chambers of Sudbury. Every step of the transaction was pleasant. I would recommend this dealership Fantastic experience buying my second BMW from Herb Chambers of Sudbury. Every step of the transaction was pleasant. I would recommend this dealership to anyone wanting to purchase a vehicle and be treated fairly and with respect. More
Excellent experience. Manny delivers! I had spent many months putting down deposits and frequenting dealerships to get my hands on a new M2. This is where BMW Sudbury and Manny delivered. I had spent many months putting down deposits and frequenting dealerships to get my hands on a new M2. This is where BMW Sudbury and Manny delivered. Manny provided excellent service from the time I walked in, until the time I drove away, and then some more. More