Herb Chambers BMW of Sudbury

First Class Service Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can’t rave more about the team at Herp Chambers! They are great! More

Excellent experience, 5 star rating for customer service Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would e Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would end there. They will do whatever it takes to ensure you are happy and well taken care of. Amazing, caring and helping are just a few of the words I would use to describe them! Pascal is the man! Right from our first visit till we had the car, he was always there to ensure that we get what we wanted. Superb customer service. Makes you feel very comfortable, not pushy and very knowledgeable. He is truly as asset to the organization. Mr. Gill, the General Manager, is always there to ensure that you have an excellent experience, are happy and satisfied. I am sure every member in his team are awesome. A big thank you to the entire team. Keep up the good work. More

Ken Meltzer is "Mr. Service." Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement. More

Always pleasant and does the right thing I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outc I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here! More

Horrible customer service! I highly advise not going to the Sudbury BMW dealer!!! Go to Peabody BMW you will be treated 100% better. I am a valued repeat owner of BMWs and my I highly advise not going to the Sudbury BMW dealer!!! Go to Peabody BMW you will be treated 100% better. I am a valued repeat owner of BMWs and my husband and I went into the Sudbury dealership after already buying and also leasing a car here. I was looking to release. We were in the dealership for about 20 minutes and no one ever came to us and asked to help us. We were completely ignored as sales associates talked and joked with each other. When we finally returned to the receptionist to proclaim our problem, the sales manager, Mark finally came out to see us. He viewed my beautiful car and exclaimed that there was $4000.00 dollars worth of damage. Aside from a tiny surface scratch the car was in mint condition. The milage was way under expected mileage and this car would certainly reap a lot of money at auction. The deal they offered us was insulting! I was planning to release an upgraded BMW model and still Mark stated I must pay $4000.00. We left and went to BMW Peabody and the minute we entered the door we were treated with the respect a customer desires! They happily took my car without a fine and they are now the lucky owners! I went and leased a Jeep Wranger having been so disillusioned by this experience. Stay away from BMW Sudbury, they will cheat you and ignore you! More

Great experience My wife and I recently purchased a car from Alex Robbins and are loving it. Alex found my wife and I wandering around in the parking lot he stopped to My wife and I recently purchased a car from Alex Robbins and are loving it. Alex found my wife and I wandering around in the parking lot he stopped to chat with us and took the time to get to know our needs without pressure or expectation. He eventually found exactly what we were looking for, arranged to have it come in so I could drive it despite it being a loaner, managed to pull it from the loaner fleet and get it ready on a tight timeline, and delivered the car. He provided his cell and was incredibly responsive throughout. There were times when we came in and Alex was busy helping other customers but he took the time to literally sprint across the dealership to make sure we could get our inspection before they closed for the day. He was personable, diligent, thoughtful, patient and provided the highest level of service. More

Manny D'Ambrosio - Fantastic Professional & Very Patient My family and I were in the market for another vehicle and weren't sure where to start. Manny D'Ambrosio was amazing! He really used the white glove s My family and I were in the market for another vehicle and weren't sure where to start. Manny D'Ambrosio was amazing! He really used the white glove service to find us exactly what we were looking for. Car shopping can be frustrating and never ending but Manny did a great job helping us throughout the entire process. I will be recommending family and friends to this dealership; as well as other Herb Chamber dealers as they truly do stand by their word. Andrew and Kyle were equally fantastic in the finance department. More

Wilson Dowridge - A Real Customer Champion! Sudbury BMW has a real customer champion in Wilson Dowridge. His professional advice was instrumental in selecting our 2015 X1 over competing brands. Sudbury BMW has a real customer champion in Wilson Dowridge. His professional advice was instrumental in selecting our 2015 X1 over competing brands. He was very helpful and patient in explaining the car features, and careful not to pressure any purchase. True to his word on being available to us 24 x 7, Wilson came through on resolving a minor vehicle issue, and enabling a warranty extension to ease any concerns. Wilson is very responsive to his customer's needs. I would not hesitate to take future BMW purchases to Mr. Wilson Dowridge at Sudbury BMW. More