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Herb Chambers BMW of Sudbury
Sudbury, MA
2,079 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury
1. State of the art facilities to better serve you, our customer.
Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s.
2. New Vehicle Selection
We have the largest selection of BMW models in New England.
3. Pre-Owned Vehicle Selection
Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company.
4. Experience
With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer.
5. Ordered to Your Specifications
Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it.
6. Service Loaner Vehicle Program
When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in.
7. Factory Trained Professionals
Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle.
8. We are here for you
BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour.
9. Award Winning Customer Satisfaction
An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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Showing 2,079 reviews
January 14, 2019
Aram and John D are the best! I have had the best experience at bmw of Sudbury! Aram was the best finance manager and John D was the best in helping me pick out my car! They were b I have had the best experience at bmw of Sudbury! Aram was the best finance manager and John D was the best in helping me pick out my car! They were both very efficient and very pleasant to work with! More
by Melly266
Employees Worked With
John DiBitetto, Aram Takvoryan
January 14, 2019
Great Overall Experience (Charlie Karkaetedes): Could not ask for a better salesperson. We explained to Charlie that we came in looking for an X1 because we saw a really good (Charlie Karkaetedes): Could not ask for a better salesperson. We explained to Charlie that we came in looking for an X1 because we saw a really good deal on their website. Charlie looked up the deal and unfortunately the car with the deal was already sold. But he kept a nice positive attitude and told us that he was going to see if he could find us a deal that was close to what we were looking for. Lo and behold, Charlie found us a deal that was very close if not better than the deal that drew us in and we were able to come to an agreement and made a deal. Great guy, very patient and extremely genuine. I strongly believe that the next time we are in the market for another BMW, we are going straight back to Charlie. (Aram Takvoryan): Another fantastic employee. Aram was a very informative and helpful guy. English was not my father's first language so sometimes, when talking about financial things, words/meaning can get lost in translation. However, Aram was very patient and was willing to explain things multiple times/differently to help my dad understand. And when we were talking about additional warranties available for our new car, it did not seem like he was forcing us to buy packages. He explained every package clearly and gave his honest opinion on each's worth and value. More
by kcho
January 14, 2019
The best! Charlie was very professional, patient and answered all my questions . The process was smooth and very fast from beginning to end. I had a great expe Charlie was very professional, patient and answered all my questions . The process was smooth and very fast from beginning to end. I had a great experience! More
by Cristina F
Employees Worked With
January 14, 2019
Excellant experience he is very professional and knowledgeable he explained the advantage and disadvantages of buying and leasing without putting any pressure like any ot he is very professional and knowledgeable he explained the advantage and disadvantages of buying and leasing without putting any pressure like any other salespersons and even the follow up call after I bought my car if I have any questions. More
by sarkisdad
January 14, 2019
No problems at all I'm a senior and a woman. Charlie was extremely thoughtful and guided me towards the perfect car for my needs. He spent a lot of time answering questi I'm a senior and a woman. Charlie was extremely thoughtful and guided me towards the perfect car for my needs. He spent a lot of time answering questions in an extremely respectful way. I love my new car and Charlie was perfect. I would definitely recommend him and plan to by my next car from him when I'm in my eighties. More
by BB
Employees Worked With
January 03, 2019
Great car buying experience! Great experience working with Pascal at BMW Sudbury. Quick process, open and honest communication right from the start, respectful and courteous, mind Great experience working with Pascal at BMW Sudbury. Quick process, open and honest communication right from the start, respectful and courteous, mindful of the customer’s time frame and preferences - really the perfect car buying experience. P.S. No hidden fees or clauses or pressure of any sort. Finance process was smooth, as was the car delivery / pickup process. Would do business with them again! More
by k078
Employees Worked With
Pascal Abu-Ali
December 21, 2018
X5 service Erin always presents herself as competent, engaging professional, as is appropriate for a high end BMW dealership. She makes otherwise mundane serv Erin always presents herself as competent, engaging professional, as is appropriate for a high end BMW dealership. She makes otherwise mundane service trips to the dealership a pleasure. More
by JoeB
Employees Worked With
Erin Jarret
December 19, 2018
Good job Robert was great from making the appointment, was updating me about the progress of the service using the new system of texting which i thought was g Robert was great from making the appointment, was updating me about the progress of the service using the new system of texting which i thought was great. His quality of work is outstanding . More
by Trevor
Employees Worked With
Robert Cohoon
December 13, 2018
This is amazing. Henry Ding is a great car sales person. We brought our first BMW 335i xDrive from him 10 years ago. Last month we decided to buy a new BMW X3 xDrive i Henry Ding is a great car sales person. We brought our first BMW 335i xDrive from him 10 years ago. Last month we decided to buy a new BMW X3 xDrive i30 and trade our 10 years old 335i. The entire process was very smooth, and we enjoyed our new X3 now. During the purchasing process, at one time I asked him that there might be a mistake in the price. He said that let’s recalculate it. If he made a mistake he would correct it. It turns out I made a mistake in the calculation. Henry is very professional. He keeps very good relationship with customers. He sends happy birthday card to his customer. There is an amazing thing I must tell everyone: I got my new job from one of his customers in the purchasing process!!! That day Henry and I were doing some paper work for buying my new BMW X3. One of his customers came to talk to him. And this customer is my new boss now. Is this amazing? Thanks God! More
by Gene Liu
Employees Worked With
December 12, 2018
It's the service department you wish you'd always had I bought a 2019 BMW X3 M40i elsewhere because of price. But when it arrived with a boatload of issues, I took it to BMW Sudbury because these guys are I bought a 2019 BMW X3 M40i elsewhere because of price. But when it arrived with a boatload of issues, I took it to BMW Sudbury because these guys are, like me, perfectionists. Al and Colleen go the distance to make it right, even when the issues are not of their making. After all, it was BMW of North America that delivered a car full of issues to the buyer, not this dealer. In this situation one might predict that the service department would be less than enthused and committed to fixing my car's problems because I bought it elsewhere. That couldn't be farther from the case here. These guys hopped on the problems and made sure to get to the root cause of the issues. They had to do things to fix the car that scared me -- I was worried it wouldn't be the same after their techs took it apart. I needn't have worried. With one minor exception that can't be avoided, nobody will ever know the steering wheel was disassembled, the headliner has been removed and replaced and the front bumper was aligned in the field. BMW Sudbury's service department fixed my issues as if they had never happened and, when I complained that I was unhappy with a $65K car that had to be at least partly disassembled and reassembled in their shop, they agreed to take my complaints to BMW NA. I originally asked for a buyback which BMW NA declined. However, Al suggested I ask for some compensation for the inconvenience and I asked for a warranty extension, which BMW agreed to, thanks to Al's advocacy on my part. It's so rare these days to find people who take such pride in delivering excellent service. I'm grateful that BMW Sudbury's service department is such an organization and appreciate all they did for me. BMW owes these guys, too, because they are the real delivery channel for the BMW experience. If not for them, this car (my fourth BMW and the second X3 I bought in 2018) would have been my last. German cars are expensive and complex. If you love 'em like I do, you want a service department that knows the cars, knows BMW and knows how to treat you, Al and his whole department are the best I've encountered. It's reason enough to buy a car from them, even if it costs you more, just to get acquainted with the service department. Next time, that's what I'll be doing. More
by yobyot
Employees Worked With
Almir Jonuz, Colleen Silver
