Herb Chambers BMW of Sudbury

Great car buying experience! Great experience working with Pascal at BMW Sudbury. Quick process, open and honest communication right from the start, respectful and courteous, mind Great experience working with Pascal at BMW Sudbury. Quick process, open and honest communication right from the start, respectful and courteous, mindful of the customer’s time frame and preferences - really the perfect car buying experience. P.S. No hidden fees or clauses or pressure of any sort. Finance process was smooth, as was the car delivery / pickup process. Would do business with them again! More

It's the service department you wish you'd always had I bought a 2019 BMW X3 M40i elsewhere because of price. But when it arrived with a boatload of issues, I took it to BMW Sudbury because these guys are I bought a 2019 BMW X3 M40i elsewhere because of price. But when it arrived with a boatload of issues, I took it to BMW Sudbury because these guys are, like me, perfectionists. Al and Colleen go the distance to make it right, even when the issues are not of their making. After all, it was BMW of North America that delivered a car full of issues to the buyer, not this dealer. In this situation one might predict that the service department would be less than enthused and committed to fixing my car's problems because I bought it elsewhere. That couldn't be farther from the case here. These guys hopped on the problems and made sure to get to the root cause of the issues. They had to do things to fix the car that scared me -- I was worried it wouldn't be the same after their techs took it apart. I needn't have worried. With one minor exception that can't be avoided, nobody will ever know the steering wheel was disassembled, the headliner has been removed and replaced and the front bumper was aligned in the field. BMW Sudbury's service department fixed my issues as if they had never happened and, when I complained that I was unhappy with a $65K car that had to be at least partly disassembled and reassembled in their shop, they agreed to take my complaints to BMW NA. I originally asked for a buyback which BMW NA declined. However, Al suggested I ask for some compensation for the inconvenience and I asked for a warranty extension, which BMW agreed to, thanks to Al's advocacy on my part. It's so rare these days to find people who take such pride in delivering excellent service. I'm grateful that BMW Sudbury's service department is such an organization and appreciate all they did for me. BMW owes these guys, too, because they are the real delivery channel for the BMW experience. If not for them, this car (my fourth BMW and the second X3 I bought in 2018) would have been my last. German cars are expensive and complex. If you love 'em like I do, you want a service department that knows the cars, knows BMW and knows how to treat you, Al and his whole department are the best I've encountered. It's reason enough to buy a car from them, even if it costs you more, just to get acquainted with the service department. Next time, that's what I'll be doing. More

First Class Service Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can’t rave more about the team at Herp Chambers! They are great! More

Excellent experience, 5 star rating for customer service Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would e Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would end there. They will do whatever it takes to ensure you are happy and well taken care of. Amazing, caring and helping are just a few of the words I would use to describe them! Pascal is the man! Right from our first visit till we had the car, he was always there to ensure that we get what we wanted. Superb customer service. Makes you feel very comfortable, not pushy and very knowledgeable. He is truly as asset to the organization. Mr. Gill, the General Manager, is always there to ensure that you have an excellent experience, are happy and satisfied. I am sure every member in his team are awesome. A big thank you to the entire team. Keep up the good work. More

Ken Meltzer is "Mr. Service." Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement. More

Always pleasant and does the right thing I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outc I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here! More

Horrible customer service! I highly advise not going to the Sudbury BMW dealer!!! Go to Peabody BMW you will be treated 100% better. I am a valued repeat owner of BMWs and my I highly advise not going to the Sudbury BMW dealer!!! Go to Peabody BMW you will be treated 100% better. I am a valued repeat owner of BMWs and my husband and I went into the Sudbury dealership after already buying and also leasing a car here. I was looking to release. We were in the dealership for about 20 minutes and no one ever came to us and asked to help us. We were completely ignored as sales associates talked and joked with each other. When we finally returned to the receptionist to proclaim our problem, the sales manager, Mark finally came out to see us. He viewed my beautiful car and exclaimed that there was $4000.00 dollars worth of damage. Aside from a tiny surface scratch the car was in mint condition. The milage was way under expected mileage and this car would certainly reap a lot of money at auction. The deal they offered us was insulting! I was planning to release an upgraded BMW model and still Mark stated I must pay $4000.00. We left and went to BMW Peabody and the minute we entered the door we were treated with the respect a customer desires! They happily took my car without a fine and they are now the lucky owners! I went and leased a Jeep Wranger having been so disillusioned by this experience. Stay away from BMW Sudbury, they will cheat you and ignore you! More