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Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,105 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
Contact Dealership

128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,106 reviews

April 21, 2021

Love these guys, used to buy through boston but Sudbury helped me with a serious issue when boston wouldn’t so they’ve been my dealer for my last 3 BMW’s . Service Appointments are a breeze, no long wait More

by Safeld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph D'Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Kramer
Apr 22, 2021 -

Herb Chambers BMW of Sudbury responded

Thanks for the great review! We are so happy to hear Bill provided a great level of care to you and has earned your repeat business! We appreciate the nice rating and look forward to working with you again! - Herb Chambers BMW of Sudbury

April 19, 2021

Excellent service and loaner car much appreciated. Also appreciate the car being cleaned and washed before it was returned to me. I was very pleased with both the verbal and video communications! CB More

by CB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Herb Chambers BMW of Sudbury responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

April 19, 2021

I had a great experience bringing in my 2021 X5 for its first service (free). While waiting in the service area, I received a video report of the vehicle's inspection. The ability to view this while waitin More

by tsj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph D'Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Kramer
Apr 20, 2021 -

Herb Chambers BMW of Sudbury responded

We are so happy to hear your first service visit for your 2021 X5 went so great! Thank you for leaving us this great five-star review and recommendation! It means so much that you've trusted your X5 with William and Joe! We appreciate you being a member of the family here at Herb Chambers BMW of Sudbury!

April 18, 2021

Service Advisor Bill was knowledgeable and understanding of my needs. He didn’t try to oversell like other dealerships. Overall pleasurable experience and definitely will be back for future service. More

by Chsgael1896
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Kramer
Apr 20, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed working with Bill and we'll be sure to pass along your kind comments. Thanks for choosing Herb Chambers BMW of Sudbury and please don't hesitate to reach out if we can be of service to you again in the future!

April 18, 2021

I have been a customer of Sudbury BMW for several years. Not only has Bill Kramer been my Service Advisor since day one, he and the rest of the Service team have always gone above and beyond to ensure my ve More

by AB514
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Kramer
Apr 20, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for your years of loyal business with us at Herb Chambers BMW of Sudbury! We're so glad to know you can always count on Bill and the service team! We greatly appreciate your positive feedback and look forward to your next visit. Take care!

April 18, 2021

Five-star video inspection. Super helpful for people like me who don't know about mechanics. It is also a five-star service advisor to William. He's professionally and patiently explained the car conditions More

by Joyful
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Kramer
Apr 20, 2021 -

Herb Chambers BMW of Sudbury responded

We appreciate you sharing your great experience with William and our team. We strive to provide the best possible service to anyone that walks in our door. We hope to have the opportunity to work with you again!

April 17, 2021

The communication was much to be desired. So basically there was none.... On a good note 4 weeks and my car was fixed. So far More

by Sally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Almir Jonuz, William Kramer
May 03, 2021 -

Herb Chambers BMW of Sudbury responded

Sally, we're sorry to hear about this experience. Our customers are so important to us, and we appreciate your feedback so we can improve our communication moving forward. Please reach out to me directly and I would love to make sure we get things back on track for the future, Pranav Gill - General Manager - pgill@herbchambers.com

April 15, 2021

Mackenzie is very knowledgeable , professional ,communicative and efficient Great asset to BMW Sudbury Always goes above and beyond to help and assist customers Highly recommended More

by armadale
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi
Apr 15, 2021 -

Herb Chambers BMW of Sudbury responded

We are so glad to hear that Mackenzie did such good work for you! Thank you so much for leaving us this very kind review. Herb Chambers BMW of Sudbury is proud to be your dealership of choice!

April 15, 2021

The service was outstanding and Mackenzie is always on top of communicating and supporting the customer. She engages and is always ready to answer questions More

by Satisfied customer
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mackenzie Ditomassi
Apr 16, 2021 -

Herb Chambers BMW of Sudbury responded

It's always our pleasure to take care of you! Thank you for the wonderful feedback on Mackenzie and our service team! See you next time!

April 15, 2021

In my fifth year with Herb Chambers BMW of Sudbury. Recent service involved a leak with a tire on my X1. Booked a service appointment - described the problem - analyzed the tire - indicated More

by CGALLOZZI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Majeika
Apr 16, 2021 -

Herb Chambers BMW of Sudbury responded

Thank you for your years of business with us at Herb Chambers BMW of Sudbury, Carol! It was our pleasure to take care of the tire leak! We appreciate your positive feedback and look forward to your next visit with us!

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