Herb Chambers BMW of Sudbury

Worked through my issues and found an effective solution at a reasonable price. Also tested to ensure all engine alerts were cleared an resolved. Thank you at a reasonable price. Also tested to ensure all engine alerts were cleared an resolved. Thank you More

Customer oriented service team with video overview of car diagnostics sent before any service is provided allows you to see what they are recommending with the car up on the lift like you are in the garage w diagnostics sent before any service is provided allows you to see what they are recommending with the car up on the lift like you are in the garage with them. More

William took very good care of my car needs. He tried to save me money, only had the services I really needed at this time. Will have the other done at a later time. save me money, only had the services I really needed at this time. Will have the other done at a later time. More

John is very knowledgeable and professional. I was impressed how he was looking to solve my problem efficiently with less labor. Also, he is patient and he seems genuinely interested in resolving car impressed how he was looking to solve my problem efficiently with less labor. Also, he is patient and he seems genuinely interested in resolving car issues. He also called be back later on a sat to say we had left our dogs water bowl outside in waiting area: I’m looking forward to having him be our new service rep. More

The service provided was excellent. The service team provided updates and great explanations regarding my car. They also were accurate in their estimates and timing. provided updates and great explanations regarding my car. They also were accurate in their estimates and timing. More

Has Professional, courteous and timely service. Comfortable waiting area and Covid conscious. They offer loaner vehicles when making appointments. Uses texts to manage appointments and status. Comfortable waiting area and Covid conscious. They offer loaner vehicles when making appointments. Uses texts to manage appointments and status. More

Mackenzie was exceptional. Great customer service and professional. However, the next day when she was not in the office, service level dropped. It was very hard to get a response from the Team. professional. However, the next day when she was not in the office, service level dropped. It was very hard to get a response from the Team. More

Quick turn around despite a very busy day at the service center. The Service Advisor, Mackenzie Ditomassi, greeted me quickly and confirmed with me the work requested, a short time later I had a quote and r center. The Service Advisor, Mackenzie Ditomassi, greeted me quickly and confirmed with me the work requested, a short time later I had a quote and request for approval to proceed, along with a video from Brian in the Service Department showing me his analysis of the work. The repair was quickly completed and back on the road in about an hour. Happy Customer! More

I usually get my BMW serviced at BMW of Sudbury and have been quite happy with them. During my last visit for service, I decided to explore and consider buying another BMW for our family but had a HORRI been quite happy with them. During my last visit for service, I decided to explore and consider buying another BMW for our family but had a HORRIBLE experience with SALES, particularly with sales manager "Alex Robbins". Shortly after registering my name at reception, Alex showed up chatted for a few min to understand my interest. After that, he said salespeople are busy and someone will be with me within 10 min but made me wait almost an hour. I could see there were maybe 2 or 3 customers around, many salespeople were walking around the floor or standing/chatting with each other. Alex was walking around too and often would look at me and then just turn his head around. Only after I gave him a couple of stares that I can see him walking around and that I am getting upset for waiting so long, he finally shows up with a sales associate to make introductions. BTW, this salesperson was one of the people that I could see walking around the floor and clearly wasn't busy. I also reminded Alex that I have been waiting for too long(almost an hour) and was not pleased, still no apologies or anything .... VERY disappointed with their SALES experience. More

Efficient, effective excellent service. The explanation of what needed to be done and why was clear and concise with all questions answered. Communication was extraordinary, keeping the customer informed a of what needed to be done and why was clear and concise with all questions answered. Communication was extraordinary, keeping the customer informed about progress of the work and notification of completion. Could not have been a better experience. More