Herb Chambers BMW of Boston - Service Center

I have been dealing with Herb Chambers for over 25 years, and the reason is Kevin Bugbee. During the many leases on 2 cars, one after another, Kevin is the most personable, forthright, honest and reliable in and the reason is Kevin Bugbee. During the many leases on 2 cars, one after another, Kevin is the most personable, forthright, honest and reliable individual I have ever encountered in the automobile business. A recent interaction exemplifies the meaning of service. The garage door opener mechanism for my new BMW X-1 was not working despite many attempts by myself and another person at the dealership. Kevin came to my home, calling a 1-800 number and going thru the necessary steps to re-program the garage mechanism that now allows an opening of the garage door from inside the car (and it was a complicated process). Then he adjusted the rear wiper blade rather than telling me to bring it into the dealership for servicing. He could not have been more accommodating, thorough and meticulous in his approach -- making sure everything was perfect before he left. Such service is why he is the only auto salesman I have dealt with for over 25 years. More

I have bought 2 cars from Herb Chambers BMW and my experience from the Sales and Service side has been excellent. I recently worked with Kari Boreske to get my 2013 335 MSport and she did an excellen experience from the Sales and Service side has been excellent. I recently worked with Kari Boreske to get my 2013 335 MSport and she did an excellent job. This was a special order and the car is fantastic. She made the process very simple. In terms of service, my experience has been perfect. In bought my first 335 MSport in 2009 and brought in for service for a few things. Every time I did, Nick Mitrano did an awesome job. He always came through with what he promised and got the job done in a timely manner. Nick is extremely professional and knows exactly how to serve the customer. Anyone that works with him is lucky. Dan Small is also an excellent service advisor. I have worked with him before and he provided first-class service as well. NIck and Dan have excellent knowledge of BMW and exactly how to help their customers. Matt Krappe is also an excellent Manager and Ken Grant is a fantastic service Director. They have always been there to help and advise me on important decisions regarding my cars. I highly recommend the Sales and Service side of Herb Chambers BMW. It is a first-class operation. More

I've had the oppty to bring my X5 into BMW of Boston. Nick Mitrano is a true professional when dealing with the customer. Highly recommend Nick when getting your BMW serviced! Nick Mitrano is a true professional when dealing with the customer. Highly recommend Nick when getting your BMW serviced! More

I have been servicing my BMW's at Herb Chambers BMW of Boston for over 10 years. I still have the same service rep Jim Miscioscia. He is the main reason I continue to service my vehicle there. Regin of Boston for over 10 years. I still have the same service rep Jim Miscioscia. He is the main reason I continue to service my vehicle there. Regina B More

I couldn't be an happier when i leave bmw after dealing with jim Miscioscia. He does whatever it takes to get your car fixed and keep you happy without trying to to sell you things you dont need I dealing with jim Miscioscia. He does whatever it takes to get your car fixed and keep you happy without trying to to sell you things you dont need I value his honesty and would recommend for everyone to see jim when they go in for service! More

I service my cars with Jim Misciocia's only. When he is out, I wait and call back. I trust him to provide me with the work he thinks the cars need. I have had almost every BMW style there is. Jim keeps is out, I wait and call back. I trust him to provide me with the work he thinks the cars need. I have had almost every BMW style there is. Jim keeps great records and gives good advise on what to do, what can wait, or when to fold! There are some people you enjoy doing business with, he is one of them. When you can go anywhere, it is nice to know someone cares about you- not just the next credit card charge. If he left, I would follow him. Laura M. More

I recently had my last service visit before going out of warranty. Jim Miscioscia went out of his way to make sure all my services got updated. he also made sure that any known issues were looked at because warranty. Jim Miscioscia went out of his way to make sure all my services got updated. he also made sure that any known issues were looked at because my warranty was expiring. I have dealt with him on all my previous visits and have built up a pretty good relationship. My next car will be a BMW and I hope Jim will be my service advisor in the future More

I have bought three BMW X5's from Sheraz Sheikh and they have all been serviced by Jim Miscioscia...they are both super people and have taken great care of me and I would recommend them to anyone. I am they have all been serviced by Jim Miscioscia...they are both super people and have taken great care of me and I would recommend them to anyone. I am going to buy another in the spring and will go directly back to this team and will have the service done there. They make it as easy as it can be...in early, ride to and from work and drive home that evening. What more can I ask for?...they are great More