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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
929 Reviews

929 Reviews of Herb Chambers BMW of Boston - Service Center

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May 08, 2007

Not a single returned call. I was in the shop 4 times in as many weeks. Mike and Jimmy both have a condescending manner. You're a service representative and yet you have no service skills? Really? They also More

by beattk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike, Paul, James (Jimmy)
April 13, 2007

I bought my 2007 BMW 530xi into Herb Chambers BMW for a scheduled appointment for dealing with some issues regarding electronics and ventilation. Service Advisor Jim Miscioscia took me in hand, got the car More

by ExGMan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Miscioscia
April 09, 2007

My experience with Herb Chambers is from 2000 through 2004. I ordered a 530 there and the sales experience was low pressure and pleasant. My car was serviced there while the free maintainance was avail More

by cglex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 24, 2007

On my last visit on Tues Jan 23, I brought in my car for an inspection sticker, a brake light replacement, and to unjam the CD player. Herb Chambers Service Department took 2 hours to complete the inspecti More

by gnoble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Catherine and Marco
November 25, 2006

Ali (assistant service manager) has provided exceptional service. I have had my 540i service many times at this dealership and have never experiacned any difficulutues. They were even nice enough to drive m More

by sirfarmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali K
January 24, 2006

Yeah, I just wanted to second the vote for Chris. I've been in a few times and he's been really good. I sort of feel that since I have a measley 3 series that I might get less attention, but I'm treated w More

by dp77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Anslono
January 20, 2006

Service was absolutley horrid when my X5 was towed in after having some transmission problems at 5900 miles. The service advisor, Marco, is a complete jerk. I will never deal with this dealership again. More

by plop
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Marco Di Stefano
February 05, 2005

I called Herb Chambers BMW on a Saturday morning because my 2003 325Ci had suddenly starting running like crap - it shook violently and seemed like it wasn't running on all six cylinders. Their service dep More

by avalys
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Anslono
October 14, 2004

Horrible Service Experience I have a 325xi, which is Horrible Service Experience<br><br>I have a 325xi, which is still covered under the maintenance and warranty. The rear brakes have been squealing for More

by boston325xi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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