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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,000 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,000 Reviews of Herb Chambers BMW of Boston - Service Center
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June 06, 2016
They gave me my car back with CRAP all over it!!! Literally! Brought it in for an oil change and a full detail inside and out on 5/26. I got a phone call saying that my car was ready on 5/27. I tried to get to Brought it in for an oil change and a full detail inside and out on 5/26. I got a phone call saying that my car was ready on 5/27. I tried to get to the dealership before it closed and missed them. It was a holiday weekend (memorial weekend). I couldn't get to them until the following tuesday 5/31. I walked in to pay for my services and told them I was looking at another car and will be on the sales floor with my dad. After an hour in the sales department, I went outside to get my car. There was bird crap all over my car. When I went inside and asked Nick Mitrano if I paid for a detail on only the inside and not the outside. He told me I paid for both. I asked him to come with me outside to look at my car because there was bird crap all over. He looked at it and said that it was done. The bird crap was from it siting outside over the weekend. Well thanks for letting me know. And thanks for doing nothing about it. He basically told me it was my fault for not picking up the car on Friday. I would of thought that before handing me back my keys, someone would have noticed all the crap all over it and at least ran it through the wash. I will never go there again. This is my fourth BMW and I have never had such rude services in the service department. Thanks Herb Chambers for letting me know that your services is pretty much equivalent to a ton of bird crap. Quite literally. More
by ellebee23
Employees Worked With
Nick Mitrano
May 02, 2016
Royal Services I serviced my BMW X3 for spark plugs and ignition coils. Absolutely pleased with the services and especially the way they treat the customer. Have bee I serviced my BMW X3 for spark plugs and ignition coils. Absolutely pleased with the services and especially the way they treat the customer. Have been servicing my car here for a long time. Matt Baker is a class act. Very knowledgable, great advisor, and always staying on top of the entire service process. He truly takes car services to royal levels!!!! Thanks a million Matt!!! More
by Simon B.
Employees Worked With
Matt Baker
April 25, 2016
Matt Baker I have been going to Herb Chambers BMW in Boston for the last 8+ years, i have bought 6 cars from them. During the entire time my experience had been I have been going to Herb Chambers BMW in Boston for the last 8+ years, i have bought 6 cars from them. During the entire time my experience had been great, especially when it comes to the service department advisor Matt Baker, he always seem to go above and beyond my expectations. He is a tremendous asset to this company, he has great communicating skills and never leaves his customers waiting for an answer about their vehicle or what service is being done. I always feel great walking through the door and see his face because i know i am in good hands. If i had a business this is the type of Man i would love to have there for my customers. Thanks Matt Baker for all you have done!!! More
by Alexis Thornton
April 22, 2016
James Gibbons - My Go To Guy James Gibbons is honest, up front and the most respectful and helpful advisor I've had yet. He is quick, efficient, and most importantly, he gets the James Gibbons is honest, up front and the most respectful and helpful advisor I've had yet. He is quick, efficient, and most importantly, he gets the job done right the first time. His responses and updates are impeccable and he's my go to advisor at BMW Allston for as long as I own this vehicle and wouldn't have it any other way. More
by MaiTai
Employees Worked With
February 20, 2016
A friendly professional experience with Mark Keohane We've been working with Service Manager, Mark Keohane for the past few years and he and his team have always delivered amazing customer service. Mar We've been working with Service Manager, Mark Keohane for the past few years and he and his team have always delivered amazing customer service. Mark is communicative, efficient and ensures our needs are met. We continue to do business with BMW for the very reason that we're confident with the level of service we're always provided. More
by nicole.fecteau
Employees Worked With
Mark Keohane
January 19, 2016
Leak in our BMW X3: "happens all the time" We took in our BMW 2016 X3, bought June 2015, because water was leaking from the headlights and speakers on the roof. Given how new the car was and g We took in our BMW 2016 X3, bought June 2015, because water was leaking from the headlights and speakers on the roof. Given how new the car was and given it's a BMW, I was very surprised and disappointed when this happened. When I went to pick it up and expressed my concern to our service advisor, he mentioned this "happens all the time." When I asked him to confirm, he repeated "happens all the time," which definitely is not what I expect from BMW service and from BMW cars. I hope that this is not true as we would prefer our roof not leak again the next time it rains. He then mentioned my car will be coming outside and to step outside, which i found was quite rude. I believe a simple apology and rationale, and perhaps some reassurance would've suffice. The car took at least 15 minutes+ to come over from the time i had asked, which I thought was too long, but the person who brought the car was very polite and professional. I would not recommend Nick for any service consultation or services. More
by wngud37
Employees Worked With
Nick Mitrano
January 13, 2016
Top Service Advisor: James Gibbons I have had a BMW for over 8 years, and dealt with many Service Advisors, and I can't think of any as professional, courteous, thoughtful, and better f I have had a BMW for over 8 years, and dealt with many Service Advisors, and I can't think of any as professional, courteous, thoughtful, and better for the job than James Gibbons. Not only does he get done what is initially requested, but goes beyond and deals with issues that may have been missed or may come up in the future. James Gibbons is poised to be a Service Manager, and should be one ASAP! More
by Jlov75
Employees Worked With
January 11, 2016
BMW Genius Program I needed 2 visits with the dealerships Genius Program person, Chris LaLicata, to get comfortable with the iDrive computer control system in my new BMW I needed 2 visits with the dealerships Genius Program person, Chris LaLicata, to get comfortable with the iDrive computer control system in my new BMW. Chris was excellent. He gave me the time I needed to get up to speed so that I can fully appreciate the capabilities of the iDrive system. This was truly a value added service that any new owner can appreciate. Great job Chris. More
by Paul
Employees Worked With
Chris LaLicata
January 09, 2016
Consistently great James Gibbons helped me out the last few times I have had to bring my car in. The guy is very easy to work with. Timely updates and phone calls on wha James Gibbons helped me out the last few times I have had to bring my car in. The guy is very easy to work with. Timely updates and phone calls on what is going on. Also, goes the extra mile to try to find ways to take some of the cost away from the repairs. Every time I have had to bring the car in, I get him as my SA and every time I am totally satisfied with the service despite the pain in the xxx of car trouble. Thanks again. More
by MattX512
Employees Worked With
December 20, 2015
BMW accident repair Sadly my 328GT was in an accident. Jimmy the service technician was excellent. He magically got things moving with the insurance company when I was Sadly my 328GT was in an accident. Jimmy the service technician was excellent. He magically got things moving with the insurance company when I was getting nowhere with them and made sure that the car was fixed correctly. He called and kept me up to date with the various steps in the process. Obviously an accident was not what I was planning but Herb Chambers BMW got me back on the road. More
by Ed
Employees Worked With
Jim Miscioscia
