Herb Chambers BMW of Boston - Service Center

Chris A. is absolutely the best service advisor Chris is absolutely the best. He' s been my service advisor on different cars for over 10 years, and they don' t come better than him. He' s very prof Chris is absolutely the best. He' s been my service advisor on different cars for over 10 years, and they don' t come better than him. He' s very professional, communicates very well, has a pleasant demeanor, and I never have any doubt in my mind that he puts the customer first. More

Great Customer Service I have been to this dealer ship a few times now and every time I've come it has been a great experience. Evan Folsom a Service Advisor at this dealer I have been to this dealer ship a few times now and every time I've come it has been a great experience. Evan Folsom a Service Advisor at this dealer ship goes above and beyond to help me . He will stay on the phone for with my warranty company for over an hour just to make sure I'm covered before I leave. He is very helpful and is a great Customer Advisor. More

Sales Associate goes above and beyond I wanted to have repaired a knick on an alloy wheel which I felt was present when I bought the car. My sales person did not hesitate to take responsi I wanted to have repaired a knick on an alloy wheel which I felt was present when I bought the car. My sales person did not hesitate to take responsibility for the repair. He even took care of making the appointment when I wanted it and came out to the airport to pick me up when the repair was finished. As I was being driven to the dealership on that snowy afternoon I really felt this service was above and beyond expectations. More

Happy and greatful customer I came into the dealer a little upset because i waited over a hour in the lobby of my job for a pick up, then when i called they told me to take a cab I came into the dealer a little upset because i waited over a hour in the lobby of my job for a pick up, then when i called they told me to take a cab at there exspence. i was still upset! but upon reaching the dealer ship, Chris ask me how was i doing and i told him what happen. he apologize an sat down with me call upstairs or where ever he called and told them to drop everything and focus on my car. i felt valued and then my bill was a large amount he gave me a discount . tears started falling down my face i was so greatful because i really did not have the money i was making a sacrifise and he blessed me . i forgot about how i was left in the lobby of my joy for a hour all i could do is thank God that i had a kind hearted professional advisor who cared about me and what had happen to me and tried to rectifiy the problem. i live near the norwood dealer but i choose to come to boston for my service because of excellent customer service like what Chris gives. sometime people need to just feel someone cares special when they are spending there hard earn working money and it will make it easier to pay with a smile. Chris may God continue to bless you and your family. Happy New Years ! Angela Hart More

Excellent service, great people Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple veh Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple vehicles from BMW of Boston, I can confidently say their team members clearly define client service excellence. I’d like to take a moment to sincerely congratulate, thank and recommend the Service Department for a job very well done! The job of the Service Department is much more than managing and maintaining vehicles – it extends to managing and maintaining a strong client relationship, something many dealerships forget. My Service Advisor, Evan Folsom, has gone above and beyond his duties to make my experience, and the experience of my referrals, the very best possible. Since I’ve started working with Evan I no longer look at servicing my vehicle as a task, but as part of the BMW experience. Evan promptly responds to emails and phone calls and makes scheduling seamless. Working with Evan is like being a guest at a fine hotel, his sincere kindness and hospitality makes me as a client feel welcome and assured that any and all issues with my vehicle will be resolved without problem. Evan has personally picked up and dropped off vehicles/loaners for me and my referrals making scheduling as simple and convenient as possible. Evan is a pillar of the client service excellence practice at BMW of Boston and truly deserves to be recognized for going above and beyond for his clients. More

The definition of excellent customer service! I recently had my vehicle towed in after someone had hit me. I called into Herb Chambers BMW of Boston's service department in a bad mood and left sat I recently had my vehicle towed in after someone had hit me. I called into Herb Chambers BMW of Boston's service department in a bad mood and left satisfied. I was nervous my vehicle would not get towed in and taken to the body shop, but after talking to Dan Drinkwater I was confident it was going to happen! Dan Drinkwater is the definition of what exceptional customer service is. He followed up with me throughout the day to make sure everything was being taken care of. Now when I call into the service department I will make sure I always ask directly for Dan and nobody else! Thanks Dan! More

Service Review I came into BMW of Boston to get my door fixed today. Both the salesman, Ahmed Jabrane, and service department, Evan Folsom, were extremely helpful. T I came into BMW of Boston to get my door fixed today. Both the salesman, Ahmed Jabrane, and service department, Evan Folsom, were extremely helpful. They went out of their way to make it a pleasant and quick experience. More

Dan Drinkwater to the rescue I recently purchased a Pre Owned BMW 335C. I had a problem with the operation of the convertible top and the stitching in the driver's seat was start I recently purchased a Pre Owned BMW 335C. I had a problem with the operation of the convertible top and the stitching in the driver's seat was starting to tear. Not only was the seat fit perfectly Dan was kind enough to pick up and drop off my car for me. Thank you for your excellent service and quick response to my vehicle More

Thank you ! Kevin Bugbee has been exceptional ! Many thanks and highly recommend him - extremely responsible and attentive, provides stellar service consistently Kevin Bugbee has been exceptional ! Many thanks and highly recommend him - extremely responsible and attentive, provides stellar service consistently and have never been disappointed - thank you ! More

Kudos to BMW/Mini in BOSTON An Unexpected Wonderful Experience For the past few months I knew the time had come to purchase a new car. Although I had stopped at several deale An Unexpected Wonderful Experience For the past few months I knew the time had come to purchase a new car. Although I had stopped at several dealerships I was not motivated to look again. I was not happy with the sales and staff members. To my surprise as I was shopping in Boston with my sister and she decided to stop by her dealership at Herb Chambers BMW/Mini Cooper to say hello. Before I knew it I was test driving different cars. I was astonished by the sales, employee and management staff and how they were working with me to find a perfect fit based on what I wanted and what my budget needs were. After viewing and driving multiple cars they came back to me with different options and explained each one in great detail. I also without even asking was offered a very fair price for trade-in on my current car. My sales manager introduced me to many of the staff involved and they were all so very helpful. I was treated with the up most respect and honesty which is very rare these days. At days end I was the proud new owner of a BMW Mini Cooper and thrilled with the service. I will be a lifetime member of the BMW/Mini family and will be looking forward to doing business with them in the future. In all the years of purchasing vehicles I have never had such a wonderful experience. I will be recommending all those I know who may be interested in a new car directly to my sales manager and staff in Boston. To the #1 car dealers that made shopping for a car a pleasant experience. Thanks to All!!! Linda Morrill More