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Herb Chambers BMW of Boston - Service Center
Boston, MA
996 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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996 Reviews of Herb Chambers BMW of Boston - Service Center
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February 20, 2016
A friendly professional experience with Mark Keohane We've been working with Service Manager, Mark Keohane for the past few years and he and his team have always delivered amazing customer service. Mar We've been working with Service Manager, Mark Keohane for the past few years and he and his team have always delivered amazing customer service. Mark is communicative, efficient and ensures our needs are met. We continue to do business with BMW for the very reason that we're confident with the level of service we're always provided. More
by nicole.fecteau
Employees Worked With
Mark Keohane
January 19, 2016
Leak in our BMW X3: "happens all the time" We took in our BMW 2016 X3, bought June 2015, because water was leaking from the headlights and speakers on the roof. Given how new the car was and g We took in our BMW 2016 X3, bought June 2015, because water was leaking from the headlights and speakers on the roof. Given how new the car was and given it's a BMW, I was very surprised and disappointed when this happened. When I went to pick it up and expressed my concern to our service advisor, he mentioned this "happens all the time." When I asked him to confirm, he repeated "happens all the time," which definitely is not what I expect from BMW service and from BMW cars. I hope that this is not true as we would prefer our roof not leak again the next time it rains. He then mentioned my car will be coming outside and to step outside, which i found was quite rude. I believe a simple apology and rationale, and perhaps some reassurance would've suffice. The car took at least 15 minutes+ to come over from the time i had asked, which I thought was too long, but the person who brought the car was very polite and professional. I would not recommend Nick for any service consultation or services. More
by wngud37
Employees Worked With
Nick Mitrano
January 13, 2016
Top Service Advisor: James Gibbons I have had a BMW for over 8 years, and dealt with many Service Advisors, and I can't think of any as professional, courteous, thoughtful, and better f I have had a BMW for over 8 years, and dealt with many Service Advisors, and I can't think of any as professional, courteous, thoughtful, and better for the job than James Gibbons. Not only does he get done what is initially requested, but goes beyond and deals with issues that may have been missed or may come up in the future. James Gibbons is poised to be a Service Manager, and should be one ASAP! More
by Jlov75
Employees Worked With
January 11, 2016
BMW Genius Program I needed 2 visits with the dealerships Genius Program person, Chris LaLicata, to get comfortable with the iDrive computer control system in my new BMW I needed 2 visits with the dealerships Genius Program person, Chris LaLicata, to get comfortable with the iDrive computer control system in my new BMW. Chris was excellent. He gave me the time I needed to get up to speed so that I can fully appreciate the capabilities of the iDrive system. This was truly a value added service that any new owner can appreciate. Great job Chris. More
by Paul
Employees Worked With
Chris LaLicata
January 09, 2016
Consistently great James Gibbons helped me out the last few times I have had to bring my car in. The guy is very easy to work with. Timely updates and phone calls on wha James Gibbons helped me out the last few times I have had to bring my car in. The guy is very easy to work with. Timely updates and phone calls on what is going on. Also, goes the extra mile to try to find ways to take some of the cost away from the repairs. Every time I have had to bring the car in, I get him as my SA and every time I am totally satisfied with the service despite the pain in the xxx of car trouble. Thanks again. More
by MattX512
Employees Worked With
December 20, 2015
BMW accident repair Sadly my 328GT was in an accident. Jimmy the service technician was excellent. He magically got things moving with the insurance company when I was Sadly my 328GT was in an accident. Jimmy the service technician was excellent. He magically got things moving with the insurance company when I was getting nowhere with them and made sure that the car was fixed correctly. He called and kept me up to date with the various steps in the process. Obviously an accident was not what I was planning but Herb Chambers BMW got me back on the road. More
by Ed
Employees Worked With
Jim Miscioscia
November 04, 2015
Consistently excellent service Recently I took my 2014 CPO 535d in for its first service. I love this car (my 4th BMW), and I've used Matt Baker as my service advisor for years. H Recently I took my 2014 CPO 535d in for its first service. I love this car (my 4th BMW), and I've used Matt Baker as my service advisor for years. He's smart and a pleasure to work with. Chris LaLicata was also very helpful in helping me understand the navigation system and advanced Bluetooth in the car. Thanks to both Matt's and Chris's product knowledge and helpful attitude, I'll continue using Herb Chambers service department to keep my car well-maintained and running smoothly. More
by CRS
Employees Worked With
Chris LaLicata, Matt Baker
October 01, 2015
Great service by Brian I had a couple issues with my X5 and I had to leave for a wedding so time was of the essence. Brian in service took care of everything I needed and ev I had a couple issues with my X5 and I had to leave for a wedding so time was of the essence. Brian in service took care of everything I needed and even offered me a ride to work. Really great service. I will be taking my car here for all issues thanks to Brian's top notch attitude and approach. More
by lino532
June 01, 2015
Mark Keohane the best service professional ever!!! The best place to have your vehicle serviced from. It has some of the nicest service people out there. Ask for Mark Keohane at the service center and The best place to have your vehicle serviced from. It has some of the nicest service people out there. Ask for Mark Keohane at the service center and you will never leave disappointed. Mark was super helpful with explaining all the issues with my BMW and offering the right solutions. I can't explain how cordial, helpful, and knowledgable that guy was. Thanks Mark!!! More
by Simon
Employees Worked With
Mark Keohane- Service Manager @ Herb Chambers BMW of Boston
March 17, 2015
New to BMW and already feel like family! I just acquired a BMW in FL and brought it in for a check at BMW Boston. At first, I was told that adding a new number plate wasn't an issue. After co I just acquired a BMW in FL and brought it in for a check at BMW Boston. At first, I was told that adding a new number plate wasn't an issue. After coming in, I was told it will be a $100 charge. Kevin was extremely understanding and helpful and honored what I was told and himself installed the number plate for me. Thank you Kevin! More
by azanmorani
Employees Worked With
