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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,059 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,059 Reviews of Herb Chambers BMW of Boston - Service Center
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September 18, 2019
They got it done...almost My service advisor Chris was great. He was personable, thorough and communicative. My only problem is that I I made an appointment for a recall and t My service advisor Chris was great. He was personable, thorough and communicative. My only problem is that I I made an appointment for a recall and the call center told me that the parts were available. The fact is the parts weren't available so I will need to go back again. Annoying. More
by karenbostonma
Verified CustomerEmployees Worked With
Chris Anslono
September 18, 2019
Always Exceeds our expectations Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied with our service! More
by KMBLECK
Employees Worked With
Mark Ravin
September 18, 2019
Long Wait This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) More
by MCALBANESE7
Employees Worked With
Nick Mitrano
September 18, 2019
Excellence Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availabi Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availability and presence in the community. More
by LYNDAKFORSE
Employees Worked With
Other Employees :
Jim MacKenzie, Nick Mitrano, Daniel Blash
September 18, 2019
Attentive Service! Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. More
by LADYBUGCCH
Employees Worked With
September 18, 2019
Quick and easy It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. More
by KHALEDAH4372
September 18, 2019
Fantastic service ! Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get good quality service. More
by HOVANES.NSHANIAN
July 31, 2019
Professional, Knowledgable and Personable! I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to s I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to say, I was skeptical when Matt reached out but to my pleasant surprise, he was extremely professional and went out of his way to resolve my automotive issues. Matt is extremely knowledgeable and explains matters through. Furthermore he extremely personable and has excellent bedside manner. Matt has turned my initial negative experience at Herb Chamber's to an extremely pleasant one. I am thankful for Matt's service and thoroughly recommend him. More
by Celina
Employees Worked With
July 22, 2019
procrastinate FOREVER Paid warranty extension while i bought the car, want to cancel the plan after i change my mind. Been 5 months now, i still cannot get the cancellation Paid warranty extension while i bought the car, want to cancel the plan after i change my mind. Been 5 months now, i still cannot get the cancellation done. They would not pick up your phone call because ‘they are with their clients.’ But then whats the point of leaving my contact and name? You gota call back, its just that simple. These people are unbelievable. More
by Kwong
Employees Worked With
June 25, 2019
lack of capacity for service While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait m While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait more than 1/2 hour to get your car after it is serviced. More
by disatisfied with service
Employees Worked With
Alex Ganey
