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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,063 Reviews

1,063 Reviews of Herb Chambers BMW of Boston - Service Center

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September 18, 2019

Fantastic service ! Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get More

by HOVANES.NSHANIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
September 18, 2019

Attentive Service! Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. More

by LADYBUGCCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2019

Disappointed with the service I came in for one reason, ie, to have my entertainment system looked at. What I left with was a $400.00 bill for fluid checks and an oil change and More

by BDMCCAIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mitrano
September 18, 2019

Quick and easy It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. More

by KHALEDAH4372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
September 18, 2019

Poor information given and no one answers the phone I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in More

by Debbie D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
September 18, 2019

Great experience Great advisor and convenience with Lyft rides back and forth to work. The team at B M W Herb Chambers are very nice and excited to help More

by CANDERSEN2294
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2019

Love this dealership Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were gre More

by LMAALOUF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mitrano, Kyle Curtis, Chris Anslono, Alex Ganey
September 18, 2019

Great service I worked with Higor in the service department: he was extremely competent, pleasant, helpful and efficient. My car needed routine maintenance and some More

by DRDaher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2019

Brakes and Service Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfie More

by GENTILEJAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2019

Amazing customer service! Technician took good care of me and solve issues I was having with my car. As soon they realized the car wouldn't be ready same day as they found some More

by RUTY.BAKOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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