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Herb Chambers BMW of Boston - Service Center
Boston, MA
985 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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985 Reviews of Herb Chambers BMW of Boston - Service Center
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November 02, 2016
I had my 4th car leased which is a Honda CR-V and I'm happy! I would like to thanks Sam Desroches, who is Sales man an leasing consultant for being nice and patient with me. I had a hard time to choose the right I would like to thanks Sam Desroches, who is Sales man an leasing consultant for being nice and patient with me. I had a hard time to choose the right car and he was a good helper. More
by Rosangela Piazzarolo
Employees Worked With
Sam Desroches
October 02, 2016
Service is poor, charge fee with no service I had an engine oil service, and front pad and disc change service ($855.10) at Herb Chambers BMW Boston. My complaint is that I suspect that the engi I had an engine oil service, and front pad and disc change service ($855.10) at Herb Chambers BMW Boston. My complaint is that I suspect that the engine oil service is not done for following reasons: 1) The car computer panel is still showing the same mileage (9000 miles) and same oil level as I drove into the dealer garage; 2) The car was not washed. 3) The oil change sticker in the left top corner of windshield still showed oil change date 11/06/2015; 4) The oil level is down (8000 miles) only after 2-3 weeks service. Previously the oil level down happened 6 months after the oil change service. 5) Also I only had front brake service, but the computer panel showed the next front brake service is 25,000 miles, rear brake service is 50,000 miles (I didn't work on rear brake). That showed your technician careless for the customer service. I called the Service after I got back home, and left a voice msg, but nobody from BMW Boston call me back. Even after I reported this issue to the dealer, they still have not contacted me, and answered my question. I can't believe a brand name dealer charged fee with no service, Also very poor post-service to take care of the customer's concern. I definitely will not recommend to go to this dealer for service in the future. More
by Pang16
Employees Worked With
Alexander Ganey
August 10, 2016
High-touch personalized experience! I am officially a Herb Chambers convert. Their customer service is A+. Brian gave us his personal cell phone number, and I get responses within mi I am officially a Herb Chambers convert. Their customer service is A+. Brian gave us his personal cell phone number, and I get responses within minutes. No more calling and waiting for someone to look in the computer for 10 minutes and still give me the wrong answer! I was given a 2016 BMW loaner even though I am not in an active lease. He came in on his day off to ensure that the billing was done according to what we discussed. Brian Lee is A++++++ and an asset to Herb Chambers. This is the only BMW dealership that I will work with from now on. More
by chrisj1976
Employees Worked With
Brian Lee
July 21, 2016
Ultimate Service Experience I am a loyal customer of Herb Chambers Boston. Chris Anslono is the best service advisor.! Thanks Chris for keeping my ultimate driving machine in tip I am a loyal customer of Herb Chambers Boston. Chris Anslono is the best service advisor.! Thanks Chris for keeping my ultimate driving machine in tip top shape. More
by Mrs Grace
Employees Worked With
Chris Anslono
June 27, 2016
Simply the best service experience ever! Matt Baker and the entire team at Herb Chambers BMW of Boston provides the BEST customer service experience in the business. I've owned several cars Matt Baker and the entire team at Herb Chambers BMW of Boston provides the BEST customer service experience in the business. I've owned several cars and have never been treated so well as I have been with Matt. I will go out of my way to service my car when Matt is working because it is truly a pleasure to work with him. They have created a customer for life due to the level of service and the fact that they actually care about me and my experience with their company. Thank you to Matt, Kyle and the entire team at Herb Chambers BMW of Boston! More
by davidarubin
Employees Worked With
Matt Baker, Kyle Curtis
June 06, 2016
They gave me my car back with CRAP all over it!!! Literally! Brought it in for an oil change and a full detail inside and out on 5/26. I got a phone call saying that my car was ready on 5/27. I tried to get to Brought it in for an oil change and a full detail inside and out on 5/26. I got a phone call saying that my car was ready on 5/27. I tried to get to the dealership before it closed and missed them. It was a holiday weekend (memorial weekend). I couldn't get to them until the following tuesday 5/31. I walked in to pay for my services and told them I was looking at another car and will be on the sales floor with my dad. After an hour in the sales department, I went outside to get my car. There was bird crap all over my car. When I went inside and asked Nick Mitrano if I paid for a detail on only the inside and not the outside. He told me I paid for both. I asked him to come with me outside to look at my car because there was bird crap all over. He looked at it and said that it was done. The bird crap was from it siting outside over the weekend. Well thanks for letting me know. And thanks for doing nothing about it. He basically told me it was my fault for not picking up the car on Friday. I would of thought that before handing me back my keys, someone would have noticed all the crap all over it and at least ran it through the wash. I will never go there again. This is my fourth BMW and I have never had such rude services in the service department. Thanks Herb Chambers for letting me know that your services is pretty much equivalent to a ton of bird crap. Quite literally. More
by ellebee23
Employees Worked With
Nick Mitrano
May 02, 2016
Royal Services I serviced my BMW X3 for spark plugs and ignition coils. Absolutely pleased with the services and especially the way they treat the customer. Have bee I serviced my BMW X3 for spark plugs and ignition coils. Absolutely pleased with the services and especially the way they treat the customer. Have been servicing my car here for a long time. Matt Baker is a class act. Very knowledgable, great advisor, and always staying on top of the entire service process. He truly takes car services to royal levels!!!! Thanks a million Matt!!! More
by Simon B.
Employees Worked With
Matt Baker
April 25, 2016
Matt Baker I have been going to Herb Chambers BMW in Boston for the last 8+ years, i have bought 6 cars from them. During the entire time my experience had been I have been going to Herb Chambers BMW in Boston for the last 8+ years, i have bought 6 cars from them. During the entire time my experience had been great, especially when it comes to the service department advisor Matt Baker, he always seem to go above and beyond my expectations. He is a tremendous asset to this company, he has great communicating skills and never leaves his customers waiting for an answer about their vehicle or what service is being done. I always feel great walking through the door and see his face because i know i am in good hands. If i had a business this is the type of Man i would love to have there for my customers. Thanks Matt Baker for all you have done!!! More
by Alexis Thornton
April 22, 2016
James Gibbons - My Go To Guy James Gibbons is honest, up front and the most respectful and helpful advisor I've had yet. He is quick, efficient, and most importantly, he gets the James Gibbons is honest, up front and the most respectful and helpful advisor I've had yet. He is quick, efficient, and most importantly, he gets the job done right the first time. His responses and updates are impeccable and he's my go to advisor at BMW Allston for as long as I own this vehicle and wouldn't have it any other way. More
by MaiTai
Employees Worked With
February 20, 2016
A friendly professional experience with Mark Keohane We've been working with Service Manager, Mark Keohane for the past few years and he and his team have always delivered amazing customer service. Mar We've been working with Service Manager, Mark Keohane for the past few years and he and his team have always delivered amazing customer service. Mark is communicative, efficient and ensures our needs are met. We continue to do business with BMW for the very reason that we're confident with the level of service we're always provided. More
by nicole.fecteau
Employees Worked With
Mark Keohane
