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Herb Chambers BMW of Boston - Service Center
Boston, MA
996 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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996 Reviews of Herb Chambers BMW of Boston - Service Center
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November 20, 2017
Took my car here twice, returned damaged both times Do not give them your business -- I have brought my vehicle for service at this location twice, and both times they have returned my vehicle damaged ( Do not give them your business -- I have brought my vehicle for service at this location twice, and both times they have returned my vehicle damaged (the second time with clear body parts missing, not just dents/scratches). Furthermore, they are disrespectful, inconsiderate, inefficient and outright incompetent in fixing your damaged vehicle. I work in this industry at the corporate level and it is beyond clear that this dealership is an outlier. They are simply bad at what they do, and don't have basic service lane competency to perform the simplest of tasks correctly. I will not buy a BMW ever again, and I will definitely not buy anything from Herb Chambers. More
by Saurabh1994
Employees Worked With
Chris May
November 13, 2017
Responsive, courteous and fair. The team at Herb Chamber BMW Service were very helpful to me when my car needed to be service. Responsive, courteous and fair. I would recommend them The team at Herb Chamber BMW Service were very helpful to me when my car needed to be service. Responsive, courteous and fair. I would recommend them highly. More
by Adam B
Employees Worked With
Nick Mitrano
November 03, 2017
Awesome customer service Ahmed helped me buy my current car and was very helpful throughout the purchase process. Recently i got parking lamp malfunction light and talked to Ahmed helped me buy my current car and was very helpful throughout the purchase process. Recently i got parking lamp malfunction light and talked to Ahmed, he quickly connected me to Daniel Blash. I brought the car in evening, he looks at the bulb, fixes it and I am in and out in less than 20 minutes (and all this happened in the same day from call to fix). Super quick, friendly and very professional, highly recommend them both. More
by Abhishek Jindal
September 28, 2017
what a difference a person makes I have a brand new 540i that had an issue with the driver's side door - it wouldn't open from the inside. I called the dealership and couldn't get a I have a brand new 540i that had an issue with the driver's side door - it wouldn't open from the inside. I called the dealership and couldn't get a loaner for 3 weeks. I texted my salesman, Kevin Bugbee, who told me, "we're gonna change that" He called me in 10 minutes and told him to meet him first thing in the morning at the dealership. What he had waiting for me was HIS car to take (a 435 convertible) - who does that? My car happened to be ready by the end of the day, however, I couldn't get back to the dealership until after 5:30. He called me and said, no problem, take my car for the night, and I'll see you in the morning. Company representatives like Kevin are 1 in a million and I will never forget this experience More
by Screen name
Employees Worked With
September 15, 2017
Failed repair under warranty will not service for 10 days! I left a review last year for 5 stars. My, how things have changed. I spent $557 October 2016 for a left tie rod replacement. Upon delivery of the I left a review last year for 5 stars. My, how things have changed. I spent $557 October 2016 for a left tie rod replacement. Upon delivery of the vehicle, I discovered that the vehicle was not in fact repaired, so I had to bring it in again, at which point the repair was completed. Fast forward to September 2017, when I bring my car in for inspection (not at Herb Chambers). It fails due to the left tie rod. I called Herb Chambers on 9/7 and left a message for my service adviser, who never called me back. I called Herb Chambers AGAIN on 9/15, and explain that this was a failed repair under warranty and that I need to have it rectified ASAP so that I can get my inspection sticker. They will not fit me in until 9/25 (10 days from now). I asked for a manager, who declined to get on the phone with me. To be clear, this is THEIR REPAIR that has failed during the warranty period, it presents safety concerns when driving, and they refuse to consider the circumstances in their scheduling decision. The only option is the same option I was originally offered: 10 days from today (17 days from when I originally called). FAIL. More
by chrisj1976
Employees Worked With
Igor
July 24, 2017
Inspection stickers are covered in my lease agreement. Factory maintenance and inspection is covered, after 20+ minutes on hold I'll expect to be credited. The service here is not what I expect. Could n Factory maintenance and inspection is covered, after 20+ minutes on hold I'll expect to be credited. The service here is not what I expect. Could not move the head rests down as requested, offered to wash and vacuum, they did not vacuum but insisted they did. Waited another 15 minutes for them to do what they said they did. What I did get was a bunch of reasons like "we just have a skeleton crew here on Sundays" which sounded more like excuses. My last experience was also misleading, but Liz fixed it. I'm not sure if it's incompetence, laziness or stupidity, but I was completely underwhelmed by this experience, as well as overcharged. I wonder if I'm getting the same service Herb Chambers gets. I doubt it. More
by Carolyn J Palo
Employees Worked With
Kyle Curtis
June 21, 2017
Can't help for new car after getting ayear or two for defect My BMW side panel discoloured on one side after a year or two.. dealer fixed once but discolouration came back.. very bad impression for car quality a My BMW side panel discoloured on one side after a year or two.. dealer fixed once but discolouration came back.. very bad impression for car quality and dealer service experience! More
by Joe Wu
Employees Worked With
Kyle Curtis
April 25, 2017
Exceptional service Chris was fantastic. I arrived early and was taken immediately. Chris told me about a recall and made sure it was done. Since the work took longe Chris was fantastic. I arrived early and was taken immediately. Chris told me about a recall and made sure it was done. Since the work took longer than anticipated, the car was delivered to my home the next day at the exact time that was promised. All the maintenance work was done very well. Chris even figured out a way to do some repair work that cost me less than anticipated. More
by Paul123
Employees Worked With
Chris Anslono
April 15, 2017
Overpriced and inaccurate service estimate I had our 2010 BMW X3 towed here with a suspension problem, the dealership was the bigger problem. This car apparently has a problem with broken coil I had our 2010 BMW X3 towed here with a suspension problem, the dealership was the bigger problem. This car apparently has a problem with broken coil springs which appear to have also caused excessive wear on the rear sub-frame assembly which also failed. BMW of Boston estimated $7,700 for the repair, failed to tell us up front the parts necessary weren't even available, they exaggerated the items in need of repair and missed major issues as well. Ultimately I got the car towed to a reputable BMW specialist in Peabody, MA Autobahn Performance, they did the job for $3,700 in 3 days, not 3 weeks. Plus they serviced the rear differential, which was adjacent to the repair site and mounted and balanced 4 new tires I purchased separately on TireRack, all for $4,000 less. BMW of Boston missed the damage to the tires, they also said my emergency brake needed to be repaired for $917, it required so little it was free. I was very impressed with the service manager Kyle, and his ability to maintain his pleasant demeanor in spite of my apparent outrage at their pricing structure. I am a very capable home mechanic, these guys price complex repairs as if they are being done on an individual basis rather than as contiguous parts. If you like paying twice as much as necessary, have your car serviced here, they are really nice, while sticking it to you. More
by TomCPT
Employees Worked With
Dan and Joe, Kyle Curtis
April 05, 2017
Daniel Blash I have been coming to BMW of Boston for the past couple years and it seems to get better with every visit. The service team does an excellent job each I have been coming to BMW of Boston for the past couple years and it seems to get better with every visit. The service team does an excellent job each and every time. I am especially pleased with my most recent service advisor, Dan Blash. As a new employee to this department, I was impressed with his customer service and professionalism. I learned that he was formerly a service tech so I am not surprised by his wealth of knowledge about the vehicles. Dan also went above and beyond by staying an hour after the department closed for the day just so that I could pick up my car before the weekend. Examples like this separate a five star dealership/service center from the rest. Dan is a great service advisor and should be highly valued by his employer. More
by rpc0212
Employees Worked With
Daniel Blash
