Herb Chambers BMW of Boston - Service Center

Rick and Tony at Herb Chambers on Commonwealth Ave. in Boston did a SUPERB job getting my car running again after I unexpectedly broke down on Rt. 128 returning from Thanksgiving in VT. I have no other m Boston did a SUPERB job getting my car running again after I unexpectedly broke down on Rt. 128 returning from Thanksgiving in VT. I have no other means of transport and depend on my car . They had me on my way again after only 2 hours. I am so grateful to them and their swift, polite and expert response to my difficulties. This is the second time I have found service at Herb Chambers in Boston to be excellent. I drove my car off Rt. 128 all the way to Herb Chambers on Commonwealth knowing that I would get the best available service. I was not disappointed. Thank you, thank you! More

Very poor service, they take customers for granted. Feels like they do not need the business. Long wait, and no one offers to help or asks if you are being helped. I would rather drive 20 miles awa Feels like they do not need the business. Long wait, and no one offers to help or asks if you are being helped. I would rather drive 20 miles away from home for a better service. More

I've been taking my BMW to Herb Chambers for the past two and a half years for regular service as well as for issues that I refer to as brain teasers because their causes have rarely been immediately app two and a half years for regular service as well as for issues that I refer to as brain teasers because their causes have rarely been immediately apparent. Matt Baker, my service rep, has been exceptional at working closely with service, keeping me updated on the progress of the diagnosis or repair, securing a loaner for me, and getting me back into my car as soon as possible. Regarding the repairs, they have always been completed correctly the first time and the costs have been comparable to non-dealership repair shops specializing in German cars. Further, every single person you encounter, from the gentleman that escorts you out of you car to the one that escorts you back in, is truly friendly, helpful, and customer focused. Herb Chambers takes customer service seriously. So, if you're looking for professional repairs by BMW experts at comparable prices and exceptional customer service, I can't imagine why you would go anywhere else. More

My experience at herb chambers has been extremely pleasant. The staff is very friendly and always greets me. Matt is always available, responds to e-mails quickly and is very honest. I always feel we pleasant. The staff is very friendly and always greets me. Matt is always available, responds to e-mails quickly and is very honest. I always feel welcome and I feel at ease knowing that a good OEM job will be done. I would highly recommend Herb Chambers of BMW to everyone. More

I was disappointed and insulted by the lack of professionalism at the parts department at Herb Chambers BMW Boston. I will provide some data from my perspective so that others may be able to bene professionalism at the parts department at Herb Chambers BMW Boston. I will provide some data from my perspective so that others may be able to benefit from my experiences and decide for themselves. At a minimum, one moral of the story is: If you live in New Hampshire, call from a Boston area phone for a quote, they use caller ID and you will receive a better price due to a “more competitive market”. I called the parts department for quote on two BMW original equipment Rims that I needed to replace. After providing the VIN they were able to locate two in stock and quoted a price of $359.91 each, and provided me with a Quote #. After checking with the Peabody dealer and finding they only had one in stock (quoted the same price), I called Herb Chambers back, provided my quote # and reserved the Rims – I was then provided an invoice #. When the rims were picked up an hour later the invoice read: $479.58 each. A 33% increase. The responses provided (in order) 1) “$479.58 is the list price, we didn’t realize you were quoted something lower” (Peabody quoted the same $359.91 price) 2) “Sorry, we thought you needed Rear rims not front rims” (VIN # shows all 4 rims are the same, and the right rim was provided) 3) “I’m sorry, this was my fault (manager), I didn’t want to keep you on hold long, so I had <someone else> process your order, and it was a clerical error. We are fixing it now” After writing a letter to the dealership, the GM apologized for the error saying it was due to two customers calling from different “markets” (NH vs MA) at the same time that led to the confusion, and that this never happens. A request for a written response on how the clerical error was made was refused, even though this would have made me more comfortable trusting their services in the future. This error caused just a couple hundred dollars in potential losses (whether intentional or not). What if the error were replacing the wrong brakes or an error in some other service that could pose a risk to the driver? More

My experience with Herb Chambers over the past 10 years on 3 different BMW's has been excellent in every way. In particular each individaul that I have dealt with, from salesperson to most especiallty ser on 3 different BMW's has been excellent in every way. In particular each individaul that I have dealt with, from salesperson to most especiallty service personell have treated me with respect for my time and courtesy. Jim Miscioscia a Service Advisor, in particular, has been very helpful in diagnosing problems and providing solutions. He is a go to, get it done guy. More