Herb Chambers BMW of Boston - Service Center

First Class Service I purchased 3 BMW's from Herb Chambers BMW. The service team have been fantastic. Nick Mitrano, Senior Service Advisor, provides fantastic service an I purchased 3 BMW's from Herb Chambers BMW. The service team have been fantastic. Nick Mitrano, Senior Service Advisor, provides fantastic service and never misses anything. He is very smart as well. Matt Krappe, Service Director, provides First Class service. He is a true professional and extremely knowledgable as well. Matt and Nick always get the job done right the first time. I recommend to any BMW owner to get their cars from this dealer and their service! Nick Lagas and Jano are excellent sales team members and are fantastic in their roles. More

"Another GREAT experience" Abdelhak F. Thank you Ahmed for your professionalism and assistance. Almost 1 year after I purchased my car with Ahmed, he is still follows up and even helped me Thank you Ahmed for your professionalism and assistance. Almost 1 year after I purchased my car with Ahmed, he is still follows up and even helped me during my latest maintenance appointment....That's what I call continuous and AWESOME customer service!!! "Shokran = Thank you" my friend. More

Great Experience with Kevin! I recently turned in my X1 at Herb Chambers at the end of the lease term. Kevin helped me throughout the whole process and was extremely knowledgeable I recently turned in my X1 at Herb Chambers at the end of the lease term. Kevin helped me throughout the whole process and was extremely knowledgeable and personable. His customer service was out of this world! He made the process simple and painless. Great experience with him at Herb Chambers More

Simply Terrific! I just want to tell you how great it is to have the support of great service staff! I have used your service department "emergently" twice this year I just want to tell you how great it is to have the support of great service staff! I have used your service department "emergently" twice this year for tires as the streets of Boston are pretty unforgiving on them. I am a nurse that does urgent home visits to frail elders and I was on duty. I had a pesky nail stuck in my rear tire and I needed a new one "stat"! Chris hooked me up super speedy, super helpful and more importantly just super nice!! I was in and out in a jiffy and got back on the road to see patients. Thank you, thank you, thank you!!! More

Above and Beyond James made it clear from the get-go that he was committed to solving the issues. He also has a very close relationship with my warranty company, and w James made it clear from the get-go that he was committed to solving the issues. He also has a very close relationship with my warranty company, and worked with them to cover repairs that it probably would not have been covered otherwise. He is responsive, empathetic, kind, and goes above and beyond at his job. He is absolutely one-of-a-kind, and I understand why he is in such demand, because it's hard to find people like him who care so much. He is truly amazing, and if you have the opportunity to work with him, you are in for a treat. His kindness understanding, and empathy as a human being, sets him apart from others, and he is truly the type of employee that BMW needs and deserves to attract people who are my age. As a young person, this type of customer service is incredibly impactful, and it makes the difference between a customer and someone who go somewhere else. I will never take my vehicle to another service location, simply because I value James, I value his integrity, and I value his work ethic. He cares about me, and even though this is something that he does everyday, he never forgets that each individual car is a part of someone's life. And that is truly what makes the difference. He is amazing, hand I hope that he goes very far. BMW, if you ever read this, please give him a shout out. This man deserves the world, he has better in your organization and generated revenue and repeat customers selflessly hand without fail, and he is the type of person they you need better your business, and To grow. James is the one, James has the vision, and James has the understanding of the industry, to really make a profound difference on all the lives that he touches. You are lucky to have him as an employee, I am lucky to have him as a service advisor, and I really hope that you realize what a valuable contrubitouoin he makes to your organization; James brightens the day of everyone, he shows empathy and compassion and understanding, have realizes that every situation is different. In all, he recognizes that humanity of everyone else, and people appreciate that. I will never buy another vehicle from a dealer other than this, and I will never have another service of visor other than James. Yes changed my outlook on the brand, and you are beyond lucky to have him. More

Professional, personable and extremely honest (which is rare I have been using Herb Chambers for 15 years now and cannot be more satisfied. Nick has always made it easy to understand what is wrong, how it happen I have been using Herb Chambers for 15 years now and cannot be more satisfied. Nick has always made it easy to understand what is wrong, how it happened and whether or not it's crucial to fix. It's hard to find a reliable service center, let alone someone you can trust. I would certainly recommend Herb Chambers and one of the biggest reasons is my service advisor. More

Kevin is there after the sale I recently had an issue with a new X3 I bought from Kevin at Herb Chambers BMW in Boston. Even though I had a great sales experience with Kevin I didn I recently had an issue with a new X3 I bought from Kevin at Herb Chambers BMW in Boston. Even though I had a great sales experience with Kevin I didn’t know if he would still be there to help me. Well he really came through for me to get me back on the road. His sense of customer service and honor is really rare and turned me into a lifelong customer. Kevin really stood out by being there after the ink dries. More

Valve cover gasket leaking after less than 6 months There are 2 possible causes, shoddy workmanship or they did not actually do the work (I have read other reviews of this place and that would not surpr There are 2 possible causes, shoddy workmanship or they did not actually do the work (I have read other reviews of this place and that would not surprise me). Either way is not acceptable. More

Client service attitude stinks The moment we walked in the dealership the service reoresentative had a poor attitude. No service appointment noted, no loaner car, replacement part The moment we walked in the dealership the service reoresentative had a poor attitude. No service appointment noted, no loaner car, replacement part not on warranty. It went downhill from there. The sales manager delivered the loaner car after I complained, and felt he had just delivered an Olympic Gold medal. Much easier to just go to BMW Sudbury or give Mercedes Benz or Lexus your business. More

Worst service experience This is the first time I have ever written a negative experience as I typically want to write to thank people for their efforts. For the sake of other This is the first time I have ever written a negative experience as I typically want to write to thank people for their efforts. For the sake of others, I feel compelled to say having my car serviced their was awful. Everything was covered under warranty so this is not about price, but about total lack of professionalism demonstrated by their service team. It started with them not finding the car for a day on location and it was towed to them by BMW assiststance. Despite multiple calls over 10 Days trying to get a status, not once did anyone ever reach out to me. Even more strangely, called Saturday am and they told me work had been completed. No one called to tell me that. It ended with literally waiting 1 hour from when after I got there and they called for the car to be brought to me. Laughably, the service desk told me to wait outside in the alley as no one comes in to tell you it is there. After standing outside for 10 mins in 5 degree weather I went inside and found a sales manager who did everything she could to get things sorted (kudos to Jano as she absolutely was helpful as was Kyle). Rest of service team was totally disinterested. Hard to believe that this goes on in the service side as the sales part seems well run. I own both a Porsche and a BMW. I will never do business with Herb Chambers after this experience. More