Herb Chambers BMW of Boston - Service Center

Great service by Brian I had a couple issues with my X5 and I had to leave for a wedding so time was of the essence. Brian in service took care of everything I needed and ev I had a couple issues with my X5 and I had to leave for a wedding so time was of the essence. Brian in service took care of everything I needed and even offered me a ride to work. Really great service. I will be taking my car here for all issues thanks to Brian's top notch attitude and approach. More

Mark Keohane the best service professional ever!!! The best place to have your vehicle serviced from. It has some of the nicest service people out there. Ask for Mark Keohane at the service center and The best place to have your vehicle serviced from. It has some of the nicest service people out there. Ask for Mark Keohane at the service center and you will never leave disappointed. Mark was super helpful with explaining all the issues with my BMW and offering the right solutions. I can't explain how cordial, helpful, and knowledgable that guy was. Thanks Mark!!! More

New to BMW and already feel like family! I just acquired a BMW in FL and brought it in for a check at BMW Boston. At first, I was told that adding a new number plate wasn't an issue. After co I just acquired a BMW in FL and brought it in for a check at BMW Boston. At first, I was told that adding a new number plate wasn't an issue. After coming in, I was told it will be a $100 charge. Kevin was extremely understanding and helpful and honored what I was told and himself installed the number plate for me. Thank you Kevin! More

Great service offered by great people!! Have been going at this location for a few years now and always satisfied by their services. In general, very friendly and willing to work with you by Have been going at this location for a few years now and always satisfied by their services. In general, very friendly and willing to work with you by offering the best options. In terms of services i believe BMW of Boston is unparalled. Had to do major work in my vehicle and thanks to the service director Matthew Krappe everything went smoothley. He made sure everything was taken care of in the best way possible. If you really need help and not sure what to do Matt is the go to guy. He'll make sure you and your family will leave happy. Super helpful guy!!! More

Chris A. is absolutely the best service advisor Chris is absolutely the best. He' s been my service advisor on different cars for over 10 years, and they don' t come better than him. He' s very prof Chris is absolutely the best. He' s been my service advisor on different cars for over 10 years, and they don' t come better than him. He' s very professional, communicates very well, has a pleasant demeanor, and I never have any doubt in my mind that he puts the customer first. More

Great Customer Service I have been to this dealer ship a few times now and every time I've come it has been a great experience. Evan Folsom a Service Advisor at this dealer I have been to this dealer ship a few times now and every time I've come it has been a great experience. Evan Folsom a Service Advisor at this dealer ship goes above and beyond to help me . He will stay on the phone for with my warranty company for over an hour just to make sure I'm covered before I leave. He is very helpful and is a great Customer Advisor. More

Sales Associate goes above and beyond I wanted to have repaired a knick on an alloy wheel which I felt was present when I bought the car. My sales person did not hesitate to take responsi I wanted to have repaired a knick on an alloy wheel which I felt was present when I bought the car. My sales person did not hesitate to take responsibility for the repair. He even took care of making the appointment when I wanted it and came out to the airport to pick me up when the repair was finished. As I was being driven to the dealership on that snowy afternoon I really felt this service was above and beyond expectations. More

Happy and greatful customer I came into the dealer a little upset because i waited over a hour in the lobby of my job for a pick up, then when i called they told me to take a cab I came into the dealer a little upset because i waited over a hour in the lobby of my job for a pick up, then when i called they told me to take a cab at there exspence. i was still upset! but upon reaching the dealer ship, Chris ask me how was i doing and i told him what happen. he apologize an sat down with me call upstairs or where ever he called and told them to drop everything and focus on my car. i felt valued and then my bill was a large amount he gave me a discount . tears started falling down my face i was so greatful because i really did not have the money i was making a sacrifise and he blessed me . i forgot about how i was left in the lobby of my joy for a hour all i could do is thank God that i had a kind hearted professional advisor who cared about me and what had happen to me and tried to rectifiy the problem. i live near the norwood dealer but i choose to come to boston for my service because of excellent customer service like what Chris gives. sometime people need to just feel someone cares special when they are spending there hard earn working money and it will make it easier to pay with a smile. Chris may God continue to bless you and your family. Happy New Years ! Angela Hart More

Excellent service, great people Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple veh Excellence is defined as a talent or quality which is unusually good and so surpasses ordinary standards. Having purchased and maintained multiple vehicles from BMW of Boston, I can confidently say their team members clearly define client service excellence. I’d like to take a moment to sincerely congratulate, thank and recommend the Service Department for a job very well done! The job of the Service Department is much more than managing and maintaining vehicles – it extends to managing and maintaining a strong client relationship, something many dealerships forget. My Service Advisor, Evan Folsom, has gone above and beyond his duties to make my experience, and the experience of my referrals, the very best possible. Since I’ve started working with Evan I no longer look at servicing my vehicle as a task, but as part of the BMW experience. Evan promptly responds to emails and phone calls and makes scheduling seamless. Working with Evan is like being a guest at a fine hotel, his sincere kindness and hospitality makes me as a client feel welcome and assured that any and all issues with my vehicle will be resolved without problem. Evan has personally picked up and dropped off vehicles/loaners for me and my referrals making scheduling as simple and convenient as possible. Evan is a pillar of the client service excellence practice at BMW of Boston and truly deserves to be recognized for going above and beyond for his clients. More

The definition of excellent customer service! I recently had my vehicle towed in after someone had hit me. I called into Herb Chambers BMW of Boston's service department in a bad mood and left sat I recently had my vehicle towed in after someone had hit me. I called into Herb Chambers BMW of Boston's service department in a bad mood and left satisfied. I was nervous my vehicle would not get towed in and taken to the body shop, but after talking to Dan Drinkwater I was confident it was going to happen! Dan Drinkwater is the definition of what exceptional customer service is. He followed up with me throughout the day to make sure everything was being taken care of. Now when I call into the service department I will make sure I always ask directly for Dan and nobody else! Thanks Dan! More