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Herb Chambers BMW of Boston - Service Center
Boston, MA
985 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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985 Reviews of Herb Chambers BMW of Boston - Service Center
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September 22, 2018
Excellent customer service. Higor my service rep was extremely kind and clear. I drive 45 min to Herb Chambers Boston when I have a dealer 15 min away from whe customer service. Higor my service rep was extremely kind and clear. I drive 45 min to Herb Chambers Boston when I have a dealer 15 min away from where I live. Thank you Higor. More
by Teak
Employees Worked With
September 21, 2018
SERVICE MANAGERS The service department is a disaster. The service manager, James Gibbons, is unhelpful. He is also condescending, arrogant, and rude. I have had to go The service department is a disaster. The service manager, James Gibbons, is unhelpful. He is also condescending, arrogant, and rude. I have had to go there due to the recalls on my BMW 330XI. Otherwise, I use an independent service shop where "condescending, arrogant, and rude" are not descriptive. Well done, James! Now I have another good story to tell regarding not only the incompetence of the Service Departments MANAGERS but also how Herb seems to employ only real schmucks (look up the origin and use that) who check their ethics at the door. From the customer who " allegedly" paid, Charla More
by Charla
Employees Worked With
August 24, 2018
One of the best dealership experiences Higor has been by far one of the most respectful and helpful SA. The first time I took my car was without an appointment for a failing Low Pressure Fu Higor has been by far one of the most respectful and helpful SA. The first time I took my car was without an appointment for a failing Low Pressure Fuel Pump - they kept the car for a few days and he kept my regularly informed throughout the process. When I went back to pick it up, Higor himself went out to the back and brought my car down. I had such a wonderful experience with him that as soon as I needed to come in again, I just emailed him directly for his availability. He got me into a brand new loaner and within a day had my car ready! Can't praise Higor enough to be honest - great experience! Would rate him WAY more than just 5 if I could! - Kunal Parwani More
by kp1
Employees Worked With
July 30, 2018
Higor Teixeira Higor has been my primary service agent since I purchased my 2015 Convertible M4. While the car has had no problems, I have needed regular service, o Higor has been my primary service agent since I purchased my 2015 Convertible M4. While the car has had no problems, I have needed regular service, one dent fixed and help with hail dents from getting caught in a storm. In every case Higor has been nothing short of fantastic. Clear expectations, regular updates and excellent service. He is an real professional for BMW, Herb Chambers and I appreciate it. Best, Rob DeMartini More
by RTDMART
Employees Worked With
July 27, 2018
Damaged my car and repaired with velcro The dealership was working on my bmw i8 and called me to let me know it was ready for pickup. After a month of working on it they scratched the rear The dealership was working on my bmw i8 and called me to let me know it was ready for pickup. After a month of working on it they scratched the rear fender. They said they would repair it and once it was complete they called me back to pick it up. When I came back, both front fenders wweee scraped and the windshield was cracked all the way across. They agreed to repair it and when I came back again the car had been put back together with VELCRO! I still have a damaged vehicle after my car has spent two full months at the dealership. I called multiple times requesting to speak to the service manager and throughout the entire two month ordeal never heard back from them. More
by Babab
Employees Worked With
July 27, 2018
Customer focus and dedicated! This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and a This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and all I interacted with were totally amazing and stayed after 7pm to be sure I got my car. I enjoyed the time and service with both Higor and Junior - I am actually looking forward to seeing them again!! Deb Hicks More
by DHDL
Employees Worked With
Other Employees :
Junior (that was the name he used) - aweseome as well
July 19, 2018
Experience at Herb Chambers Indifferent attitude; lack of customer service. No sense of urgency to get started on service and lack of communication or any updates. Regret having Indifferent attitude; lack of customer service. No sense of urgency to get started on service and lack of communication or any updates. Regret having to get the vehicle serviced at this center. More
by Car guy
Employees Worked With
July 11, 2018
READ THIS BEFORE YOU DO BUSINESS WITH THIS DEALERSHIP!! My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to H My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to Herb Chabers BMW of Boston and had the belt and tensioner replaced. While on a work trip last week in Upstate New York the belt broke again on July 5 and was towed to Keeler BMW located at 1111 T roy-Schenedady Rd Rte 7, Latham, NY 12110. The drive belt was ejected and ingested through the front main seal of the engine after only being drive 34 days and 2,200 miles from the date it was repaired. The engined now needs to be replaced. Keeler inspected the vehide and determined that there was no evidence of a parts failure, and further indicated that Herb Chambers BMW improperly installed it. I've also contacted BMW North America regarding this matter and they have determined Herb Chambers is responsible for the damage and any repairs necessary. I have tried resolving this the directly with Herb Chambers and they are refusing to assist me with getting my car fixed. I'm now pursuing recourse under 93A, the MA Consumer Protection Law and have contact the Massachusetts Attorney General's Office. More
by allencaruso
July 07, 2018
CAR IN FOR SERVICE Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future service needs More
by PMAR
Employees Worked With
June 18, 2018
Nick's Outstanding Customer Service I am so pleased with Nick's great customer service. He took care of my vehicle and provided an excellent communication during my vehicle's repair. I a I am so pleased with Nick's great customer service. He took care of my vehicle and provided an excellent communication during my vehicle's repair. I am confident and sure that Nick is great at his best when it comes to customer satisfaction. I highly recommend him as a service advisor because he knows how to make his customers are welcomed and feel no worries. Definitely, I am coming back to see Nick in few weeks because he takes care of baby 2006 BMW X5. Keep up the good work Nick and thanks a million :) Louay Awadh More
by Louay1234
Employees Worked With
Nick Mitrano
