Herb Chambers BMW of Boston - Service Center

Service was absolutley horrid when my X5 was towed in after having some transmission problems at 5900 miles. The service advisor, Marco, is a complete jerk. I will never deal with this dealership again. after having some transmission problems at 5900 miles. The service advisor, Marco, is a complete jerk. I will never deal with this dealership again. He seems like a very lazy person and didn't go the extra mile to help me out. I had initially asked for a loaner car or some sort of assistance for me to get around, seeing that my car was not mobile. He told me that in order to be provided with a loaner, I would have had to purchased the car at their dealership. Ok, that's understandable. So I asked if my car could be towed to the dealership I purchased the car at, with no charge. He tells me I would have to call them up. I asked him if he could provide me with the number (BMW of Peabody), and he tells me, he doesn't know the number and I would have to call 411. I didn't want to get charged for dialing 411 on my cell phone so I asked if I could get my car keys to get back into my car, where I have the buisness card of the dealership. He tells me, the keys are in the car. At that point, I was like, what the f*xx. I just walked into the service dept with the guy who parked my car, AND HAD THE KEYS WITH HIM. At this point, he decides to tell me, "Oh, let me just get the number for you." Didn't he just tell me he doesn't know the number?!?! After I talked with my own dealer and confirmed that loaners are complimentary at the dealer you purchased your car from, I had no choice but to leave the car at Herb Chambers. The guy then recommends me to take the train back home. If I was to do that, I would have taken me 2 hours to get home, transferring from train to train, bus to bus. At that point, I was just too upset, walked out, and had a friend pick me up. Besides that scenario, the guys's tone of voice was absolutley not accomodating. Their service area is just plain sh*tty, at least compared to BMW of Peabody. Expect me to file a complaint and and for me to give them a horrible review when BMW calls me up to do a customer satisfaction survey. I hope this guy gets rammed into when a car pulls into the service bay. He's also lucky I was sober and tired, or else I would've beaten the xxxx out of him and left him for half dead. The only good customer service I got was from BMW Roadside Assistance and the tow truck company and driver. -end More

I called Herb Chambers BMW on a Saturday morning because my 2003 325Ci had suddenly starting running like crap - it shook violently and seemed like it wasn't running on all six cylinders. Their service dep my 2003 325Ci had suddenly starting running like crap - it shook violently and seemed like it wasn't running on all six cylinders. Their service department was open on Saturday, unlike every other dealer in the area, and said to bring it in that day and they'd take a look at it on Monday. BMW Roadside Assistance came by with a flatbed and dropped me and the car off at the dealership, I explained the problem and some other issues I was having to SA Chris Anslono, and took the train home.<br><br>Five hours later, at 5:15 PM, I got a call saying my car had been fixed (failed ignition coils). Chris was kind enough to stay an hour past their closing time for me to come pick the car up.<br><br>Obviously there are some horror stories about them, but my experience with the Herb Chambers Service Dept. was top-notch. Even though I'm still in my teens and didn't buy the car from them, they treated me with respect and courtesy, and performed the work faster than I had hoped.<br><br>They also obeyed my request not to wash the car, which most other dealerships seem to have trouble with. I will definitely be going back. More

Horrible Service Experience I have a 325xi, which is Horrible Service Experience<br><br>I have a 325xi, which is still covered under the maintenance and warranty. The rear brakes have been squealing for Horrible Service Experience<br><br>I have a 325xi, which is still covered under the maintenance and warranty. The rear brakes have been squealing for two months. Also, when I last took the car in, the service department (at a different dealership) had told me that the rear springs were broken and needed to be fixed under warranty.<br><br>I made an appointment two weeks back with Herb Chambers BMW to have these two problems addressed. I took the car in today and was told that if they looked at the car and "were not able to replicate the problem", I would have to pay for the costs of inspecting the car.<br><br>I proceeded to explain that the car was covered under the warranty & maintenance plan, the car had a problem, and they ought to diagnose and fix the problem free of charge. I was told that they would be unable to look at the car unless I agreed to pay the potential charge for the inspection.<br><br>Needless to say, I took my car and left. The worst part is that I bought the car from Herb Chambers too--and I have received much better service from other dealerships over the last two years.<br><br>I do hope that someone at BMW will take note of this matter. For those in the Boston area, I would suggest that you avoid the Herb Chambers service department if possible. They will waste your time and give you the run around. More