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Herb Chambers BMW of Boston - Service Center
Boston, MA
985 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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985 Reviews of Herb Chambers BMW of Boston - Service Center
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September 18, 2019
Wonderful!! Every time I get the work done there, the staff has been great and friendly! The work came out really satisfying and I would definitely recommend it!! Every time I get the work done there, the staff has been great and friendly! The work came out really satisfying and I would definitely recommend it!!! More
by YOONS81
Verified CustomerEmployees Worked With
Sarah Hunter
September 18, 2019
Service My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loan My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loaner. They were courteous, prompt, and highly professional. This is the reason why I buy/lease all my cars from them and recommend my friends to them. More
by DENNISLEEMD
Employees Worked With
Other Employees :
Hadi Eslami is a class act and a true gentlemen.
September 18, 2019
Mark Ravin No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary More
by J.IKENS
Employees Worked With
Other Employees :
Mark Ravin, Kyle Curtis
July 31, 2019
Professional, Knowledgable and Personable! I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to s I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to say, I was skeptical when Matt reached out but to my pleasant surprise, he was extremely professional and went out of his way to resolve my automotive issues. Matt is extremely knowledgeable and explains matters through. Furthermore he extremely personable and has excellent bedside manner. Matt has turned my initial negative experience at Herb Chamber's to an extremely pleasant one. I am thankful for Matt's service and thoroughly recommend him. More
by Celina
Employees Worked With
July 22, 2019
procrastinate FOREVER Paid warranty extension while i bought the car, want to cancel the plan after i change my mind. Been 5 months now, i still cannot get the cancellation Paid warranty extension while i bought the car, want to cancel the plan after i change my mind. Been 5 months now, i still cannot get the cancellation done. They would not pick up your phone call because ‘they are with their clients.’ But then whats the point of leaving my contact and name? You gota call back, its just that simple. These people are unbelievable. More
by Kwong
Employees Worked With
June 25, 2019
lack of capacity for service While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait m While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait more than 1/2 hour to get your car after it is serviced. More
by disatisfied with service
Employees Worked With
Alex Ganey
May 22, 2019
Mini, Mini years. Our relationship with Herb Chambers Mini goes back to 2006. I can say without hesitation that you won't find a better dealership to deal with! Every Our relationship with Herb Chambers Mini goes back to 2006. I can say without hesitation that you won't find a better dealership to deal with! Everyone you deal with from sales to service is top notch. Whoever screens potential employees does an exceptional job. I assume this is true for all the Herb Chambers dealerships. It is certainly true of the Mini dealership. I recommend the entire crew wholeheartedly. Jim and Carol McClelland More
by Clubman Man
Employees Worked With
Mark Ravin
April 24, 2019
Great experience I’ve been very pleased with Herb Chambers and the service staff throughout the life of my MINI; Chris Armstrong and Mark Ravin are the best service ad I’ve been very pleased with Herb Chambers and the service staff throughout the life of my MINI; Chris Armstrong and Mark Ravin are the best service advisors ever. More
by Markofworcester
Employees Worked With
Mark Ravin, Chris Armstrong
April 23, 2019
Best customer service Chris has been a great service advisor for my Mini Cooper! He has an outstanding customer service! His service always starts with a warm greetings! He Chris has been a great service advisor for my Mini Cooper! He has an outstanding customer service! His service always starts with a warm greetings! He made me feel as a part of a Herb Chamber’s family! I really appreciate his advice and skilled suggestions! More
by Yohannes
Employees Worked With
Chris Armstrong
April 21, 2019
Horrible customer service Customers beware!!! I went into the shop this past Monday just for an oil change. Regardless of the two hour wait I was told I still waited. The so- Customers beware!!! I went into the shop this past Monday just for an oil change. Regardless of the two hour wait I was told I still waited. The so-called complimentary car wash and vacuum when you bring in your car for service, it never even happened! But I did not complain or make a big deal out of it. When I got home I noticed that my front wheel had been damaged. I had my wheels professionally painted two weeks ago so I know that they where in perfect condition when I brought in my car. I have parking everywhere I go and don’t need to street park anywhere for me to have done anything to them! One of the wheels had been scraped and a big piece of the paint had been chipped off as well as damaging the wheel. After calling the dealer multiple times and leaving multiple messages with various people, who told me the shop would takes responsibility that the manager would get back to me. I have not heard from anyone whatsoever. Every time I called, I was told they would respond for the damage they caused but no one has try to communicate themselves to me. I do not recommend the shop to anyone as they are unprofessional and irresponsible people and do not take responsibility for the damage they caused!!! More
by Falvizures
Employees Worked With
Cant recall names
