Herb Chambers BMW of Boston - Service Center

Poor information given and no one answers the phone I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in, the car was not ready and I had to wait on the phone and at the dealership for over 2 hours before they took me to the rental car center. Also, every time I tried to reach my associate I was on hold for over 10 minutes and many times wasn't even able to talk to him. I believe their system for dealing with calls doesn't work for the service center on any level. I was very disappointed with the service, especially since the repairs were so expensive. I will not buy a BMW again, and will not buy from Herb Chambers again, either. More

Little help with the navigation system issue The new BMW X5 has a navigation system issue, which is not resolved till now. It does not work properly, pointing to the completely wrong addresses. The new BMW X5 has a navigation system issue, which is not resolved till now. It does not work properly, pointing to the completely wrong addresses. No-one at Herb Chambers helped with finding a solution. The car was taken in and given out from service in the exactly same condition. No next steps, no clarity on what needs to be done. More

Excellence Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availabi Could not be better, staff is attentive and trustworthy. Waiting area, loaner cars all top notch. Also convenient location and great hours, availability and presence in the community. More

They got it done...almost My service advisor Chris was great. He was personable, thorough and communicative. My only problem is that I I made an appointment for a recall and t My service advisor Chris was great. He was personable, thorough and communicative. My only problem is that I I made an appointment for a recall and the call center told me that the parts were available. The fact is the parts weren't available so I will need to go back again. Annoying. More

Easy to schedule, easy to work with, accurate estimate I used the online scheduling feature and was able to pick a time and a date that worked best for me. Prior to my arrival, I had some questions/clarif I used the online scheduling feature and was able to pick a time and a date that worked best for me. Prior to my arrival, I had some questions/clarifications and the service manager was very quick to get back to me. During the day, I received texts and emails through out the day with a link to an easy to use system to select or decline additional services that were required/recommended. Made payment online as well, and when I showed up, my car was clean and ready. Excellent professional service department. More

Thank you! I always have my appreciation to all wark done, attitude and professionalism!!!!!!My special thank you for all MINI advisors, wspeccialy Matt A., Mark I always have my appreciation to all wark done, attitude and professionalism!!!!!!My special thank you for all MINI advisors, wspeccialy Matt A., Mark R. and Chris !They are doing an outstanding job! More

Excellent Experience I took my Mini in for its annual "check-up" and inspection. From the minute I arrived, I was treated like royalty by a very highly competent and very I took my Mini in for its annual "check-up" and inspection. From the minute I arrived, I was treated like royalty by a very highly competent and very friendly staff. Because a diagnostic showed I needed a little work (nothing major), I was informed that I would be waiting from 2-3 hours. I had come prepared with and excellent book and the games on my iPhone, and the time went by very quickly. The lounge area was very crowded, but everyone was quiet and involved in their own diversions to the point that we all refused to have the TV turned on!! When my car was ready, I was personally visited by the person who had checked me in who gave me the "all set" and instructions for checking out and retrieving my car. On my way out, the person who was going to check me out with my car noticed that the tires hadn't been checked, and personally drove my car back into the service area to put air in the tires. I then left, and my car drove like a charm. In terms of service and the waiting time, I had no complaints at all. There was just one glitch, and it really had nothing to do with the service and the staff. The outside door to the ladies room closes with a very loud, hard slam. If you were in the showroom for a short period of time, you may not even notice it. However, if you are sitting in the waiting area just a few feet away from the door for a solid 2 and a half hours on a busy day when the ladies room was in constant use, the constant loud slamming grew to be quite annoying while trying to read a book. Again, this is a simple facilities issue, and has nothing to do with the quality of service I received. Thank you very much!! More

easy peasy from booking the appointment (they called me!), to dropping the car off, to finding a comfortable spot in the waiting room/office, to being kept infor from booking the appointment (they called me!), to dropping the car off, to finding a comfortable spot in the waiting room/office, to being kept informed of the progress and completion time, to driving away with a fully serviced car - it was an easy and enjoyable experience. More

Efficient, customer oriented, effective service by Matt! Matt has been a pleasure to work with over the past 3 vista. He understands what I need or am asking for and ensures he gets it donee and delivers ef Matt has been a pleasure to work with over the past 3 vista. He understands what I need or am asking for and ensures he gets it donee and delivers effectively. More

Service Awesome service and quality personnel I have had all my minis serviced here for the past 6 years I also tell all my friend mini owner to come here Awesome service and quality personnel I have had all my minis serviced here for the past 6 years I also tell all my friend mini owner to come here as well More