Herb Chambers BMW of Boston - Service Center

They got it done...almost My service advisor Chris was great. He was personable, thorough and communicative. My only problem is that I I made an appointment for a recall and t My service advisor Chris was great. He was personable, thorough and communicative. My only problem is that I I made an appointment for a recall and the call center told me that the parts were available. The fact is the parts weren't available so I will need to go back again. Annoying. More

Easy to schedule, easy to work with, accurate estimate I used the online scheduling feature and was able to pick a time and a date that worked best for me. Prior to my arrival, I had some questions/clarif I used the online scheduling feature and was able to pick a time and a date that worked best for me. Prior to my arrival, I had some questions/clarifications and the service manager was very quick to get back to me. During the day, I received texts and emails through out the day with a link to an easy to use system to select or decline additional services that were required/recommended. Made payment online as well, and when I showed up, my car was clean and ready. Excellent professional service department. More

Thank you! I always have my appreciation to all wark done, attitude and professionalism!!!!!!My special thank you for all MINI advisors, wspeccialy Matt A., Mark I always have my appreciation to all wark done, attitude and professionalism!!!!!!My special thank you for all MINI advisors, wspeccialy Matt A., Mark R. and Chris !They are doing an outstanding job! More

Excellent Experience I took my Mini in for its annual "check-up" and inspection. From the minute I arrived, I was treated like royalty by a very highly competent and very I took my Mini in for its annual "check-up" and inspection. From the minute I arrived, I was treated like royalty by a very highly competent and very friendly staff. Because a diagnostic showed I needed a little work (nothing major), I was informed that I would be waiting from 2-3 hours. I had come prepared with and excellent book and the games on my iPhone, and the time went by very quickly. The lounge area was very crowded, but everyone was quiet and involved in their own diversions to the point that we all refused to have the TV turned on!! When my car was ready, I was personally visited by the person who had checked me in who gave me the "all set" and instructions for checking out and retrieving my car. On my way out, the person who was going to check me out with my car noticed that the tires hadn't been checked, and personally drove my car back into the service area to put air in the tires. I then left, and my car drove like a charm. In terms of service and the waiting time, I had no complaints at all. There was just one glitch, and it really had nothing to do with the service and the staff. The outside door to the ladies room closes with a very loud, hard slam. If you were in the showroom for a short period of time, you may not even notice it. However, if you are sitting in the waiting area just a few feet away from the door for a solid 2 and a half hours on a busy day when the ladies room was in constant use, the constant loud slamming grew to be quite annoying while trying to read a book. Again, this is a simple facilities issue, and has nothing to do with the quality of service I received. Thank you very much!! More

easy peasy from booking the appointment (they called me!), to dropping the car off, to finding a comfortable spot in the waiting room/office, to being kept infor from booking the appointment (they called me!), to dropping the car off, to finding a comfortable spot in the waiting room/office, to being kept informed of the progress and completion time, to driving away with a fully serviced car - it was an easy and enjoyable experience. More

Efficient, customer oriented, effective service by Matt! Matt has been a pleasure to work with over the past 3 vista. He understands what I need or am asking for and ensures he gets it donee and delivers ef Matt has been a pleasure to work with over the past 3 vista. He understands what I need or am asking for and ensures he gets it donee and delivers effectively. More

Service Awesome service and quality personnel I have had all my minis serviced here for the past 6 years I also tell all my friend mini owner to come here Awesome service and quality personnel I have had all my minis serviced here for the past 6 years I also tell all my friend mini owner to come here as well More

Better phone service Did not like phone reception. Consider brake complaint and long appt and suggested go elsewhere when I spoke up. Still do not believe brake pedal ca Did not like phone reception. Consider brake complaint and long appt and suggested go elsewhere when I spoke up. Still do not believe brake pedal can go all the way to Floor in panic stop More

Great service and bonus car wash ; 0 ) Efficient and professional care of my car!! Able to provide me with Uber/Lift to and from work. Nick Lagas, whom was my sale person, is always a Efficient and professional care of my car!! Able to provide me with Uber/Lift to and from work. Nick Lagas, whom was my sale person, is always available to answer my questions and concerns. Always so helpful and pleasant to deal with!! More

Amazing customer service! Technician took good care of me and solve issues I was having with my car. As soon they realized the car wouldn't be ready same day as they found some Technician took good care of me and solve issues I was having with my car. As soon they realized the car wouldn't be ready same day as they found some other issues, they called me right away and provided me with a loaner. More