Herb Chambers BMW of Boston - Service Center

A+ Customer Service I have never been a go-immediately-to-dealer type of car owner but this dealership has changed my mind on that. Good communication, kind staff, dilige I have never been a go-immediately-to-dealer type of car owner but this dealership has changed my mind on that. Good communication, kind staff, diligent service and fast! More

Thank you to Chris Armstrong, Mini/BMW Service and Sales! I have been loyal to Herb Chambers BMW/Mini of Boston for almost a decade now, as well as my Mother and we always are sending people your way! I have I have been loyal to Herb Chambers BMW/Mini of Boston for almost a decade now, as well as my Mother and we always are sending people your way! I have never had a bad experience; that says a lot about your amazing Team! I’ve had 3 Mini Cooper’s now and every time I come in; it’s a pleasure to work with everyone from the 3rd floor (Mini), down to 1st floor (BMW), and over to the Service Department! I don’t even own a BMW and the receptionists, advisors, whoever you pass by offers a friendly smile and makes sure you are taken care of! The Service Team is superb, Mark and Matt rock and the service team goes above and beyond from start to finish! Chris Armstrong is highly knowledgeable and he has kept in touch with us throughout; he’s always there to serve and is quick to offer help in a time of need! David Lopez and Sarah Hunter have been our Mini Sales Advisors and they are truly wonderful; very easy to talk to, you’ll never feel pressured and make the Mini experience one of a kind. So keep up the great work Team Boston; you ALL are rockstars! More

Superior Service Dept. I give high marks to the Service Dept at Herb Chambers BMW. Kyle Curtis has really turned around the professionalism of the technicians and the turna I give high marks to the Service Dept at Herb Chambers BMW. Kyle Curtis has really turned around the professionalism of the technicians and the turnaround time has improved greatly. The follow-up is better and the customer contact is the best I’ve seen in the last 6 years. Kyle and Mike Dunn treat the customer needs with polish and aplomb in a busy enivironment. I recommend this service dept to all. You will not be disappointed! More

First Class Service I purchased 3 BMW's from Herb Chambers BMW. The service team have been fantastic. Nick Mitrano, Senior Service Advisor, provides fantastic service an I purchased 3 BMW's from Herb Chambers BMW. The service team have been fantastic. Nick Mitrano, Senior Service Advisor, provides fantastic service and never misses anything. He is very smart as well. Matt Krappe, Service Director, provides First Class service. He is a true professional and extremely knowledgable as well. Matt and Nick always get the job done right the first time. I recommend to any BMW owner to get their cars from this dealer and their service! Nick Lagas and Jano are excellent sales team members and are fantastic in their roles. More

"Another GREAT experience" Abdelhak F. Thank you Ahmed for your professionalism and assistance. Almost 1 year after I purchased my car with Ahmed, he is still follows up and even helped me Thank you Ahmed for your professionalism and assistance. Almost 1 year after I purchased my car with Ahmed, he is still follows up and even helped me during my latest maintenance appointment....That's what I call continuous and AWESOME customer service!!! "Shokran = Thank you" my friend. More

Great Experience with Kevin! I recently turned in my X1 at Herb Chambers at the end of the lease term. Kevin helped me throughout the whole process and was extremely knowledgeable I recently turned in my X1 at Herb Chambers at the end of the lease term. Kevin helped me throughout the whole process and was extremely knowledgeable and personable. His customer service was out of this world! He made the process simple and painless. Great experience with him at Herb Chambers More

Simply Terrific! I just want to tell you how great it is to have the support of great service staff! I have used your service department "emergently" twice this year I just want to tell you how great it is to have the support of great service staff! I have used your service department "emergently" twice this year for tires as the streets of Boston are pretty unforgiving on them. I am a nurse that does urgent home visits to frail elders and I was on duty. I had a pesky nail stuck in my rear tire and I needed a new one "stat"! Chris hooked me up super speedy, super helpful and more importantly just super nice!! I was in and out in a jiffy and got back on the road to see patients. Thank you, thank you, thank you!!! More

Above and Beyond James made it clear from the get-go that he was committed to solving the issues. He also has a very close relationship with my warranty company, and w James made it clear from the get-go that he was committed to solving the issues. He also has a very close relationship with my warranty company, and worked with them to cover repairs that it probably would not have been covered otherwise. He is responsive, empathetic, kind, and goes above and beyond at his job. He is absolutely one-of-a-kind, and I understand why he is in such demand, because it's hard to find people like him who care so much. He is truly amazing, and if you have the opportunity to work with him, you are in for a treat. His kindness understanding, and empathy as a human being, sets him apart from others, and he is truly the type of employee that BMW needs and deserves to attract people who are my age. As a young person, this type of customer service is incredibly impactful, and it makes the difference between a customer and someone who go somewhere else. I will never take my vehicle to another service location, simply because I value James, I value his integrity, and I value his work ethic. He cares about me, and even though this is something that he does everyday, he never forgets that each individual car is a part of someone's life. And that is truly what makes the difference. He is amazing, hand I hope that he goes very far. BMW, if you ever read this, please give him a shout out. This man deserves the world, he has better in your organization and generated revenue and repeat customers selflessly hand without fail, and he is the type of person they you need better your business, and To grow. James is the one, James has the vision, and James has the understanding of the industry, to really make a profound difference on all the lives that he touches. You are lucky to have him as an employee, I am lucky to have him as a service advisor, and I really hope that you realize what a valuable contrubitouoin he makes to your organization; James brightens the day of everyone, he shows empathy and compassion and understanding, have realizes that every situation is different. In all, he recognizes that humanity of everyone else, and people appreciate that. I will never buy another vehicle from a dealer other than this, and I will never have another service of visor other than James. Yes changed my outlook on the brand, and you are beyond lucky to have him. More

Professional, personable and extremely honest (which is rare I have been using Herb Chambers for 15 years now and cannot be more satisfied. Nick has always made it easy to understand what is wrong, how it happen I have been using Herb Chambers for 15 years now and cannot be more satisfied. Nick has always made it easy to understand what is wrong, how it happened and whether or not it's crucial to fix. It's hard to find a reliable service center, let alone someone you can trust. I would certainly recommend Herb Chambers and one of the biggest reasons is my service advisor. More

Kevin is there after the sale I recently had an issue with a new X3 I bought from Kevin at Herb Chambers BMW in Boston. Even though I had a great sales experience with Kevin I didn I recently had an issue with a new X3 I bought from Kevin at Herb Chambers BMW in Boston. Even though I had a great sales experience with Kevin I didn’t know if he would still be there to help me. Well he really came through for me to get me back on the road. His sense of customer service and honor is really rare and turned me into a lifelong customer. Kevin really stood out by being there after the ink dries. More