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Herb Chambers BMW of Boston - Service Center
Boston, MA
891 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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891 Reviews of Herb Chambers BMW of Boston - Service Center
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July 24, 2017
Inspection stickers are covered in my lease agreement. Factory maintenance and inspection is covered, after 20+ minutes on hold I'll expect to be credited. The service here is not what I expect. Could n Factory maintenance and inspection is covered, after 20+ minutes on hold I'll expect to be credited. The service here is not what I expect. Could not move the head rests down as requested, offered to wash and vacuum, they did not vacuum but insisted they did. Waited another 15 minutes for them to do what they said they did. What I did get was a bunch of reasons like "we just have a skeleton crew here on Sundays" which sounded more like excuses. My last experience was also misleading, but Liz fixed it. I'm not sure if it's incompetence, laziness or stupidity, but I was completely underwhelmed by this experience, as well as overcharged. I wonder if I'm getting the same service Herb Chambers gets. I doubt it. More
by Carolyn J Palo
Employees Worked With
Kyle Curtis
June 21, 2017
Can't help for new car after getting ayear or two for defect My BMW side panel discoloured on one side after a year or two.. dealer fixed once but discolouration came back.. very bad impression for car quality a My BMW side panel discoloured on one side after a year or two.. dealer fixed once but discolouration came back.. very bad impression for car quality and dealer service experience! More
by Joe Wu
Employees Worked With
Kyle Curtis
April 25, 2017
Exceptional service Chris was fantastic. I arrived early and was taken immediately. Chris told me about a recall and made sure it was done. Since the work took longe Chris was fantastic. I arrived early and was taken immediately. Chris told me about a recall and made sure it was done. Since the work took longer than anticipated, the car was delivered to my home the next day at the exact time that was promised. All the maintenance work was done very well. Chris even figured out a way to do some repair work that cost me less than anticipated. More
by Paul123
Employees Worked With
Chris Anslono
April 15, 2017
Overpriced and inaccurate service estimate I had our 2010 BMW X3 towed here with a suspension problem, the dealership was the bigger problem. This car apparently has a problem with broken coil I had our 2010 BMW X3 towed here with a suspension problem, the dealership was the bigger problem. This car apparently has a problem with broken coil springs which appear to have also caused excessive wear on the rear sub-frame assembly which also failed. BMW of Boston estimated $7,700 for the repair, failed to tell us up front the parts necessary weren't even available, they exaggerated the items in need of repair and missed major issues as well. Ultimately I got the car towed to a reputable BMW specialist in Peabody, MA Autobahn Performance, they did the job for $3,700 in 3 days, not 3 weeks. Plus they serviced the rear differential, which was adjacent to the repair site and mounted and balanced 4 new tires I purchased separately on TireRack, all for $4,000 less. BMW of Boston missed the damage to the tires, they also said my emergency brake needed to be repaired for $917, it required so little it was free. I was very impressed with the service manager Kyle, and his ability to maintain his pleasant demeanor in spite of my apparent outrage at their pricing structure. I am a very capable home mechanic, these guys price complex repairs as if they are being done on an individual basis rather than as contiguous parts. If you like paying twice as much as necessary, have your car serviced here, they are really nice, while sticking it to you. More
by TomCPT
Employees Worked With
Dan and Joe, Kyle Curtis
April 05, 2017
Daniel Blash I have been coming to BMW of Boston for the past couple years and it seems to get better with every visit. The service team does an excellent job each I have been coming to BMW of Boston for the past couple years and it seems to get better with every visit. The service team does an excellent job each and every time. I am especially pleased with my most recent service advisor, Dan Blash. As a new employee to this department, I was impressed with his customer service and professionalism. I learned that he was formerly a service tech so I am not surprised by his wealth of knowledge about the vehicles. Dan also went above and beyond by staying an hour after the department closed for the day just so that I could pick up my car before the weekend. Examples like this separate a five star dealership/service center from the rest. Dan is a great service advisor and should be highly valued by his employer. More
by rpc0212
Employees Worked With
Daniel Blash
March 01, 2017
Excellent service by the service department Needed an immediate appointment at the BMW service center in Boston, and was greeted with prompt service on the same day. I received excellent service Needed an immediate appointment at the BMW service center in Boston, and was greeted with prompt service on the same day. I received excellent service through Ahmed in the Sales department and the service advisor, Dan Blash, who was able to diagnose the problem and get the car fixed within a few hours. He gave me a detailed description of what the problem was and the options to fix it. I would highly recommend this service center to everyone! More
by lax0238
November 02, 2016
I had my 4th car leased which is a Honda CR-V and I'm happy! I would like to thanks Sam Desroches, who is Sales man an leasing consultant for being nice and patient with me. I had a hard time to choose the right I would like to thanks Sam Desroches, who is Sales man an leasing consultant for being nice and patient with me. I had a hard time to choose the right car and he was a good helper. More
by Rosangela Piazzarolo
Employees Worked With
Sam Desroches
October 02, 2016
Service is poor, charge fee with no service I had an engine oil service, and front pad and disc change service ($855.10) at Herb Chambers BMW Boston. My complaint is that I suspect that the engi I had an engine oil service, and front pad and disc change service ($855.10) at Herb Chambers BMW Boston. My complaint is that I suspect that the engine oil service is not done for following reasons: 1) The car computer panel is still showing the same mileage (9000 miles) and same oil level as I drove into the dealer garage; 2) The car was not washed. 3) The oil change sticker in the left top corner of windshield still showed oil change date 11/06/2015; 4) The oil level is down (8000 miles) only after 2-3 weeks service. Previously the oil level down happened 6 months after the oil change service. 5) Also I only had front brake service, but the computer panel showed the next front brake service is 25,000 miles, rear brake service is 50,000 miles (I didn't work on rear brake). That showed your technician careless for the customer service. I called the Service after I got back home, and left a voice msg, but nobody from BMW Boston call me back. Even after I reported this issue to the dealer, they still have not contacted me, and answered my question. I can't believe a brand name dealer charged fee with no service, Also very poor post-service to take care of the customer's concern. I definitely will not recommend to go to this dealer for service in the future. More
by Pang16
Employees Worked With
Alexander Ganey
August 10, 2016
High-touch personalized experience! I am officially a Herb Chambers convert. Their customer service is A+. Brian gave us his personal cell phone number, and I get responses within mi I am officially a Herb Chambers convert. Their customer service is A+. Brian gave us his personal cell phone number, and I get responses within minutes. No more calling and waiting for someone to look in the computer for 10 minutes and still give me the wrong answer! I was given a 2016 BMW loaner even though I am not in an active lease. He came in on his day off to ensure that the billing was done according to what we discussed. Brian Lee is A++++++ and an asset to Herb Chambers. This is the only BMW dealership that I will work with from now on. More
by chrisj1976
Employees Worked With
Brian Lee
July 21, 2016
Ultimate Service Experience I am a loyal customer of Herb Chambers Boston. Chris Anslono is the best service advisor.! Thanks Chris for keeping my ultimate driving machine in tip I am a loyal customer of Herb Chambers Boston. Chris Anslono is the best service advisor.! Thanks Chris for keeping my ultimate driving machine in tip top shape. More
by Mrs Grace
Employees Worked With
Chris Anslono
