Herb Chambers BMW of Boston - Service Center

Mark is awesome. Fixed everything. Very friendly. I thought his name is mark but may be Matt as mark is not on list. He was and is very good at his job. Fixed everything. Very friendly. I thought his name is mark but may be Matt as mark is not on list. He was and is very good at his job. More

Unclear Expectations My interaction started out on the wrong foot as I thought I had booked an annual tune up but wasn't yet eligible until mid-October due to my low milea My interaction started out on the wrong foot as I thought I had booked an annual tune up but wasn't yet eligible until mid-October due to my low mileage and timing from the last tune up. I took a day off from my busy work at Harvard University to get the car inspected. I could have done that across the street from my house at a gas station. It wasn't clear to me when I was alerted to make an appointment that it was for an inspection. Now I will have to come back next month again for the tune up. I know I was frustrated but didn't feel like it mattered that much when I expressed it. I know it wasn't James' fault that this happened either but my life is very scheduled and busy and I wasted a day off for an inspection. More

Disappointed with the service I came in for one reason, ie, to have my entertainment system looked at. What I left with was a $400.00 bill for fluid checks and an oil change and I came in for one reason, ie, to have my entertainment system looked at. What I left with was a $400.00 bill for fluid checks and an oil change and an inadequate and pathetic reason my entertainment system was not operating as expected. The technician wrote in his report that the problem I was having with the entertainment system had something to do with “MP3” files. Not only did he get it wrong, he got the problem seriously wrong. I got the impression that I was getting a diagnosis of the problem from someone totally unqualified to address the issue I was having. My expectations about service at HC BMW I guess was too high. My past experience has been very good. Stellar service provided by each person on the service Team. Again the conclusion that the service technician wrote in the service report had absolutely nothing to do with the problem I was having. If you check the report you will see his 3 word sentence. No one called me to get clarification about the problem with the entertainment system. . I’m still having the issue but I am hesitant to bring the car in again. It was a waste of time of my time. More

First service of new vehicle Was really quite unhappy with the overall service.and will be going to another dealership to have my car serviced and maintained. requested a loner we Was really quite unhappy with the overall service.and will be going to another dealership to have my car serviced and maintained. requested a loner well in advance but when I arrived there were no loners left. When I picked up my car after it was serviced the warning light was still on had to wait additional time to find out why the warning light was activated. In addition one of the issues I had with the car was never fixed. More

James Gibbons is the best! I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usu I’ve been working with James Gibbons for at least 8 years and he is always very accommodating and makes it a pleasure to get my car serviced which usually should be a pain! More

Wonderful!! Every time I get the work done there, the staff has been great and friendly! The work came out really satisfying and I would definitely recommend it!! Every time I get the work done there, the staff has been great and friendly! The work came out really satisfying and I would definitely recommend it!!! More

Service My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loan My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loaner. They were courteous, prompt, and highly professional. This is the reason why I buy/lease all my cars from them and recommend my friends to them. More

Mark Ravin No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary More

Professional, Knowledgable and Personable! I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to s I give Matt my highest recommendation! I met Matt following a very unpleasant experience with another employee at BMW Herb Chambers. Needless to say, I was skeptical when Matt reached out but to my pleasant surprise, he was extremely professional and went out of his way to resolve my automotive issues. Matt is extremely knowledgeable and explains matters through. Furthermore he extremely personable and has excellent bedside manner. Matt has turned my initial negative experience at Herb Chamber's to an extremely pleasant one. I am thankful for Matt's service and thoroughly recommend him. More