Herb Chambers BMW of Boston - Service Center

Always Exceeds our expectations Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied with our service! More

Long Wait This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) More

Best service and Dealership Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top perfor Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top performer in my eyes and an outstanding performer. A and 5 star rating for him! More

Overall a good experience My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and I had sent a text in advance of my arriving, it took over 20 minutes to find/deliver the car. More

Fantastic service ! Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get good quality service. More

James Gibbons is great. Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out ho Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out how to make it all work on a Saturday, no less. More

Mark Ravin Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. More

Brakes and Service Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfie Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfied. More

Things never go smoothly Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. But when I arrived, there was no record of this. Someone emerged from an office and said they would indeed cover it. So I got a free oil change, which is nice, but it feels a bit disorganized. Also, it often takes a very long time for the valets to get my car, like 30 minutes. Amazingly enough, sometimes it takes even longer than that. Note that in that amount of time, I can drive that far to competing dealers. More

Efficient, friendly, and best of all, free I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an exc I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an excellent place for breakfast while I waited. I was pleasantly surprised that my oil change was part of the maintenance program for my Mini. My car was also washed and cleaned - another pleasant surprise. I'm very happy with the service and my experience at Herb Chambers. More