Herb Chambers BMW of Boston - Service Center

Mini Service AWESOME as always! Mark and Matt in service were amazing again, guiding the process through step by step to get me on the road again quickly and reliably! No one bett Mark and Matt in service were amazing again, guiding the process through step by step to get me on the road again quickly and reliably! No one better than Herb Chambers Mini BOSTON! More

GREAT service reps! The service reps are great; pleasant, knowledgeable, responsive, thorough. The facility is efficient and easy to negotiate. I am just always distres The service reps are great; pleasant, knowledgeable, responsive, thorough. The facility is efficient and easy to negotiate. I am just always distressed how much it costs to have my mini serviced here. I worked with Matt but forget his last name. He and his colleague with whom I have worked previously are consistently excellent. More

Intake was good picking up was horrible I brought my car to the dealership for a dashboard notice to check brakes. Drop off was smooth. I got an email later that car was done and what time w I brought my car to the dealership for a dashboard notice to check brakes. Drop off was smooth. I got an email later that car was done and what time was I coming back for pickup so that car would be ready for me. When I returned My car was not there and ready and i was treated rudely, They called for the car to be brought down. I waited for 15 minutes and decided to go outside. My car was sitting outside unlocked and with the key sitting on the console. They just dropped my car outside and no one told me it was there. Good that the service was done well but really crummy customer service and I will never buy from Herb Chambers again. More

Very good experience at short notice I would have given five stars but when I initially asked about one problem with a sensor that I was having, I was told before I had even finished the I would have given five stars but when I initially asked about one problem with a sensor that I was having, I was told before I had even finished the question that "it had already been replaced." But when I went back at the conclusion of the service, I was told that, in fact, the mechanic had uncovered a different issue, which they had fixed. So I lost a little bit of confidence because the service rep was over-confident. I hate it when you feel as a customer that reality is sliding away from you. More

Consistent high quality service Professional, courteous, told me what was going to be done, and got it done on time. The loaner car was ready in time. Seamless service. Good job. Kee Professional, courteous, told me what was going to be done, and got it done on time. The loaner car was ready in time. Seamless service. Good job. Keep it up, More

I had to go to the service manager to get issue resolved. The service specialists are very varied and don't necessarily do a good job keeping you abreast of what is happening. That was the case with me this The service specialists are very varied and don't necessarily do a good job keeping you abreast of what is happening. That was the case with me this time. I ultimately had to work directly with the service manager (Matt). He is phenomenal!!!! But optimally, it wouldn't be necessary to have to reach out to him. More

Need to improve service at pick up time Good service all around but disappointing disorganized at time to pick it up: I had to call to see if car was ready (it was supposed to be) as no one Good service all around but disappointing disorganized at time to pick it up: I had to call to see if car was ready (it was supposed to be) as no one had called for a few hours. The person in service had to look for the needed papers on the trash as they were not in their files. I was told car was ready when I arrived to pick it up but had to wait about 1/2 hour as car was lost to the employees. Only when I walked out I saw it had been parked by the side all along (we ran into an employee who said it was ok to drive it away, and the reason no one knew where to find it was because someone had removed a tag). More

12,000 Mile Service Check In summary... easy breezy. In a little less than two hours I was in and out, was able to work and enjoyed a nice cup of coffee while waiting. In summary... easy breezy. In a little less than two hours I was in and out, was able to work and enjoyed a nice cup of coffee while waiting. More

Had an oil change on my Mini. I gave 5 stars because if it were not for the personal attention Mark Ravin gives to all his customers, the service center would not stand out as a p I gave 5 stars because if it were not for the personal attention Mark Ravin gives to all his customers, the service center would not stand out as a place I look forward to spending time while my car is being serviced. Also, THANKS for ALWAYS washing and detailing my car!! Those are the services that set you apart from everyone else!!! Great people. Great place. Please don’t change. More

Profoundly bad experience I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to great. I now have a BMW i3 from Herb Chambers and have been caught in a loop of poor service and surly staff. It feels much worse than what I experienced with other Herb Chambers cars. The issue is complex but relates to problems not being dealt with in a clear and forthright manner, misinformation, and no sense of ownership when missteps by the staff forced me to return several times for a problem that could have been dealt with easily much earlier. No one has ever apologized or acknowledged the hassle and cost I’ve incurred. Overall I’ve been made to feel unimportant to the service staff and so, somewhat reluctantly, I have taken my service needs elsewhere. More