Herb Chambers BMW of Boston - Service Center

Not taken seriously So I came in to discuss the excessive brake dust that has continually been on my front wheel rims since you replaced our brakes two years ago, as well So I came in to discuss the excessive brake dust that has continually been on my front wheel rims since you replaced our brakes two years ago, as well as for a squeaking noise from front brakes when braking and turning. The customer service person was dismissive and basically asked me if I wanted a car wash. He seemed to think I’d be satisfied with that solution (and that’s what I had come in for) —addressing me like I was a woman who didn’t know what I was talking about. I then told him that I was also there for the squeal. In the end, the brakes were replaced. Noise is gone and interestingly, we are no longer getting the brake dust that we endured for 2 years. Given how soon we had to replace the brakes and that the brake dust that would make our rims black within 2 weeks of a car wash (yes 2 weeks! as I explained to him and he told me this was “normal”), there was clearly something wrong with the brakes that you had replaced. But based on how your service rep talked to me, it’s probably all in my pretty little head. More

James is always helpful and good to work with I am giving the service center a good rating because of James and because of the turn around time on my car as the repairs were unexpected. James is I am giving the service center a good rating because of James and because of the turn around time on my car as the repairs were unexpected. James is always super helpful and patient and always explains the circumstances up front. I cannot however omit the fact that in both instances when I called service to speak with James I encountered a gentleman who's name I wish I could remember (it was not a common name) and he could not have been less helpful. One word answers, absolutely no effort to get any information and was just rude in general. So much so that on my second encounter with him I asked to speak with someone else. That is just not my way but this person was so unprofessional. The guys were also great when I went to pick my car up. That always seems to be the case. More

repair work everything was excellent, everybody was so helpful and understanding and always go the next step to give excellent customer service. I will always go everything was excellent, everybody was so helpful and understanding and always go the next step to give excellent customer service. I will always go there because they are the best. More

Diagnosis Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the envir Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the environment. More

Mark Ravin from mini was amazing! Mark always gives me an amazing experience and makes me feel welcome. . He always delivers what he promises and makes me feel like I’m the only custom Mark always gives me an amazing experience and makes me feel welcome. . He always delivers what he promises and makes me feel like I’m the only customer every time! More

Superb service Because Mark Ravin, Matt Templeton, and the service technicians are all so skilled and thoughtful, I LIKE bringing my 2008 Mini in for service at Herb Because Mark Ravin, Matt Templeton, and the service technicians are all so skilled and thoughtful, I LIKE bringing my 2008 Mini in for service at Herb Chambers Mini of Boston. It's a credit to Herb Chambers that he hired, and has retained, them. I am grateful to Mark, Matt and the service crew for eleven years of consistently superb service. More

no communication My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attentio My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attention based on the display in the vehicle and I also need a vehicle inspection Randall that was required during the inspection. I left my vehicle there and took a loaner vehicle. My appointment was for 7:15am on Wednesday, September 11, 2019. I called the service department later that afternoon to check on the status of my car. I did not get an update during that call but waited for my service tech. to call me back or email my the status. I finally spoke with the service tech and he advised me that the car needed other things repaired, I told him to go ahead and start the work. I was also told that I needed new tires because the treads were worn, I disagreed with the service tech. and told him to relook at the tires and my file because I had purchased new tires last year (2018). He came back to me and told me that the tech just did a look see on the tires and did not measure them. That I thought was unprofessional. When I finally got my car back the receipt said that the front brake pads were replaced, that's not what I had come there for. The explanation that was witten up in the report was that the front brakes was down to 5mm and the rear was at 7mm, which is strange to me because last year the rear break measurement was 6mm, so how can it be 7mm now????? My last complaint is that when they gave me my vehicle back they had not given me a complimentary car wash, I had to ask for it. They took the car back for the wash and after 45 minutes waiting for it no-one came to tell me the car was ready. One of the service techs came through the waiting room and made eye contact with me and asked me if I was all set, I told him I haven't heard from anyone since I sent the car back for a wash. He told me that it was outside all set, When I followed him outside he pointed to my vehicle which was behind another vehicle. Why didn't someone come and let me know when my care was ready????? More

James Gibbons is simply the best James has been the reason I still service my car at BMW Boston when I have a clear alternative closer to my home He is attentive and knowledgeable reg James has been the reason I still service my car at BMW Boston when I have a clear alternative closer to my home He is attentive and knowledgeable regarding my service requirements. He has gone above and beyond on several occasions and provided a great customer experience. As a customer of Herb Chambers for many years I appreciate the effort and the service teams performance. More

Service visit with a tow Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! More

Competent and pleasant Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All w Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All work was completed earlier than promised. A thoroughly professional operation. More