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Herb Chambers BMW of Boston - Service Center
Boston, MA
930 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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930 Reviews of Herb Chambers BMW of Boston - Service Center
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June 25, 2019
lack of capacity for service While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait m While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait more than 1/2 hour to get your car after it is serviced. More
by disatisfied with service
Employees Worked With
Alex Ganey
May 22, 2019
Mini, Mini years. Our relationship with Herb Chambers Mini goes back to 2006. I can say without hesitation that you won't find a better dealership to deal with! Every Our relationship with Herb Chambers Mini goes back to 2006. I can say without hesitation that you won't find a better dealership to deal with! Everyone you deal with from sales to service is top notch. Whoever screens potential employees does an exceptional job. I assume this is true for all the Herb Chambers dealerships. It is certainly true of the Mini dealership. I recommend the entire crew wholeheartedly. Jim and Carol McClelland More
by Clubman Man
Employees Worked With
Mark Ravin
April 24, 2019
Great experience I’ve been very pleased with Herb Chambers and the service staff throughout the life of my MINI; Chris Armstrong and Mark Ravin are the best service ad I’ve been very pleased with Herb Chambers and the service staff throughout the life of my MINI; Chris Armstrong and Mark Ravin are the best service advisors ever. More
by Markofworcester
Employees Worked With
Mark Ravin, Chris Armstrong
April 23, 2019
Best customer service Chris has been a great service advisor for my Mini Cooper! He has an outstanding customer service! His service always starts with a warm greetings! He Chris has been a great service advisor for my Mini Cooper! He has an outstanding customer service! His service always starts with a warm greetings! He made me feel as a part of a Herb Chamber’s family! I really appreciate his advice and skilled suggestions! More
by Yohannes
Employees Worked With
Chris Armstrong
April 21, 2019
Horrible customer service Customers beware!!! I went into the shop this past Monday just for an oil change. Regardless of the two hour wait I was told I still waited. The so- Customers beware!!! I went into the shop this past Monday just for an oil change. Regardless of the two hour wait I was told I still waited. The so-called complimentary car wash and vacuum when you bring in your car for service, it never even happened! But I did not complain or make a big deal out of it. When I got home I noticed that my front wheel had been damaged. I had my wheels professionally painted two weeks ago so I know that they where in perfect condition when I brought in my car. I have parking everywhere I go and don’t need to street park anywhere for me to have done anything to them! One of the wheels had been scraped and a big piece of the paint had been chipped off as well as damaging the wheel. After calling the dealer multiple times and leaving multiple messages with various people, who told me the shop would takes responsibility that the manager would get back to me. I have not heard from anyone whatsoever. Every time I called, I was told they would respond for the damage they caused but no one has try to communicate themselves to me. I do not recommend the shop to anyone as they are unprofessional and irresponsible people and do not take responsibility for the damage they caused!!! More
by Falvizures
Employees Worked With
Cant recall names
April 16, 2019
Great service advisors I have worked with both Chris Armstrong and Mark Ravin over the past few years. They are the best service advisors over the several dealerships I've h I have worked with both Chris Armstrong and Mark Ravin over the past few years. They are the best service advisors over the several dealerships I've had my Mini serviced across the U.S. over the past 9+ years. 5 stars! More
by Mini
Employees Worked With
Chris Armstrong, Mark Ravin
April 14, 2019
Hadi Eslami, personable and always available to help. I've been leasing BMWs with Hadi for over 10 years. I've always found BMWs to be amazing cars to buy but I also need to know that I will get great ser I've been leasing BMWs with Hadi for over 10 years. I've always found BMWs to be amazing cars to buy but I also need to know that I will get great service as well. Hadi has definitely delivered on all levels. He knows what cars are the best fit for me and understands what I look for in the style and performance of the vehicle. If there's ever a problem, he makes himself available to follow through and get it resolved as quickly as possible. I really rely on my car so this really means a lot to me. I will continue to lease with Hadi in the future. More
by Zdriver10
Employees Worked With
April 13, 2019
Nail in tire, replaced and car delivered back to me in 2 hou Awesome customer service as usual! The man they call Bugbee is always a pleasure to deal with and takes care of business. Melissa runs a great shop! Awesome customer service as usual! The man they call Bugbee is always a pleasure to deal with and takes care of business. Melissa runs a great shop! More
by Inahurry
February 19, 2019
Experiencing unthinkable I have been a customer since 1996 and everyone knows I can be very demanding when it comes to quality service and Hadi, Matt and Melissa always make s I have been a customer since 1996 and everyone knows I can be very demanding when it comes to quality service and Hadi, Matt and Melissa always make sure I receive the service I demand from BMW center. More
by Hadikhan
February 04, 2019
James is the worest worker there Look Guys, I called one day asking about service, and someone called James took my call and was talking to me as I'm not a customer. He was say to me Look Guys, I called one day asking about service, and someone called James took my call and was talking to me as I'm not a customer. He was say to me Sir you can't bit a house over the phone and when I started to answer , he said sir let me talk, then I lost my tamper and I raised my voice saying, Noooooo. I'm the customer, I'm calling to listen to my issue and try to solve it....it seemed like he didn't have the minimum skilss of customer service. I really like the sales guys and the general manager there. All of them are great except this guy, I don't know what problem he has. More
by Khairalla25
