Herb Chambers BMW of Boston - Service Center

Keeping my Mini in good shape. The service writers keep on top of services and make sure to explain what is important and what is marginal. He kept me informed of what was happening The service writers keep on top of services and make sure to explain what is important and what is marginal. He kept me informed of what was happening. Gave me a good feeling. More

Great customer service! Pick up and delivery of my car was appreciated to deal with a warning on tire pressure. As a newcomer in Boston, that helped me significantly and redu Pick up and delivery of my car was appreciated to deal with a warning on tire pressure. As a newcomer in Boston, that helped me significantly and reduced my stress. The car was returned clean! More

Exceptional Customer Service We've been coming to Herb Chambers-Boston for about ten years to service our X3, and I have always been happy with the Service Department. In recent y We've been coming to Herb Chambers-Boston for about ten years to service our X3, and I have always been happy with the Service Department. In recent years I've worked with Service Advisors Chris Mayer and Alex Ganey, both of whom are very professional, knowledgable, and thorough. They do a great job of keeping me informed of the progress of work on the car and explaining which repairs are serious and should be dealt with immediately, and which can be done later. More

Super helpful and professional This was a great experience. Would highly recommend the service team there. They took care of my flat, and since an oil change was coming the follow This was a great experience. Would highly recommend the service team there. They took care of my flat, and since an oil change was coming the following week, squeezed it all in so I didn't have to do 2 trips! Even got me a LYFT to and from work so I couldn't be happier with this. More

Great experience! James has always been great to work with and provides a extremely high level of customer service. He is able to explain the process and manage expect James has always been great to work with and provides a extremely high level of customer service. He is able to explain the process and manage expectation along the way as to what will happen and when. More

Mini Service is great! Mark is terrific! I came in with a small issue. Mark was great -not only did he find the problem, and correct it, but was able to do some other things too -i.e. oil c I came in with a small issue. Mark was great -not only did he find the problem, and correct it, but was able to do some other things too -i.e. oil change, etc.. He noticed I needed an Inspection Sticker and did that too. I couldn't be more pleased! More

Great service and an amazing loaner car!!!!!!!! Great service and a very quick turn around with repairs. Received a document which fully explained the issues with the car and the cost of each item. Great service and a very quick turn around with repairs. Received a document which fully explained the issues with the car and the cost of each item. More

Fast and easy The service tech was genuine and kind. Very friendly. Great smile. The whole visit was fast and easy. The valet guys were also nice. I will be back The service tech was genuine and kind. Very friendly. Great smile. The whole visit was fast and easy. The valet guys were also nice. I will be back. More

Had a terrible experience My service advisor didn’t return my calls and never notified me my car was ready. It took 4 days for routine maintenance, and they never detailed my My service advisor didn’t return my calls and never notified me my car was ready. It took 4 days for routine maintenance, and they never detailed my car, which I had requested. They overcharged my credit card and I can’t get anyone to talk to me about it. More

Rude to my wife (and disorganized) You recently asked us to bring the car in for a pre-lease return inspection. My wife confirmed with Stephanie on 7/23 that she could bring the car in You recently asked us to bring the car in for a pre-lease return inspection. My wife confirmed with Stephanie on 7/23 that she could bring the car in on 7/23 for inspection. It was raining. When she brought it in, she was left standing in the rain waiting for someone to help her for 15 minutes. Then she waited for 40 minutes to be helped. When she was finally helped, the guy who helped her said he couldn't inspect it wet and said "please don't make me go dry it off." She also said that he was annoyed that she didn't know the end of the lease date. Excuse me? This is absurd. You should have dried the car off, inspected it, and looked up the lease date. You know what it is. My wife summarized the experience by saying that her time at your dealership was worse than the RMV. But wait. There's more. My wife then brought the car in for service on 8/29. It took 25 minutes for them to bring the car up and when my wife approached the service advisor, he didn't remember who she was and said it was because "five other angry wives had come in today." Most women love being told they are angry when they're not. My wife is no exception. They didn't wash the car and never did manage to do the pre-lease inspection. My lease is up in a month and because of this experience we're leaning toward an Audi. Love your vehicles, but this dealer experience has been beyond bad. More