Herb Chambers BMW of Boston - Service Center

James Gibbons is great. Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out ho Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out how to make it all work on a Saturday, no less. More

Mark Ravin Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. More

Brakes and Service Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfie Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfied. More

Things never go smoothly Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. But when I arrived, there was no record of this. Someone emerged from an office and said they would indeed cover it. So I got a free oil change, which is nice, but it feels a bit disorganized. Also, it often takes a very long time for the valets to get my car, like 30 minutes. Amazingly enough, sometimes it takes even longer than that. Note that in that amount of time, I can drive that far to competing dealers. More

Efficient, friendly, and best of all, free I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an exc I had an appt for an oil change for my Mini. My car was taken into service right away. Chris was friendly and efficient. He even recommended an excellent place for breakfast while I waited. I was pleasantly surprised that my oil change was part of the maintenance program for my Mini. My car was also washed and cleaned - another pleasant surprise. I'm very happy with the service and my experience at Herb Chambers. More

Quick and easy It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. More

Attentive Service! Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. More

Great service I worked with Higor in the service department: he was extremely competent, pleasant, helpful and efficient. My car needed routine maintenance and some I worked with Higor in the service department: he was extremely competent, pleasant, helpful and efficient. My car needed routine maintenance and some other work and all of it was done quickly and efficiently. I spent less than thirty minutes total at the service center including drop off and pick up (returning the loaner too!) Highly recommend it! More

Great experience Great advisor and convenience with Lyft rides back and forth to work. The team at B M W Herb Chambers are very nice and excited to help Great advisor and convenience with Lyft rides back and forth to work. The team at B M W Herb Chambers are very nice and excited to help More

Routine service Herb BMW Boston is always so helpful. They’re prompt and always keep you up to date on timing. Brett was very friendly and attentive. He continued to Herb BMW Boston is always so helpful. They’re prompt and always keep you up to date on timing. Brett was very friendly and attentive. He continued to check in as different services were required. I bought the premium service package with the car and didn’t need to pay anything additional at the time of service, best decision I ever made! Wouldn’t have my car serviced anywhere else. More