Herb Chambers BMW of Boston - Service Center

Damaged my car and repaired with velcro The dealership was working on my bmw i8 and called me to let me know it was ready for pickup. After a month of working on it they scratched the rear The dealership was working on my bmw i8 and called me to let me know it was ready for pickup. After a month of working on it they scratched the rear fender. They said they would repair it and once it was complete they called me back to pick it up. When I came back, both front fenders wweee scraped and the windshield was cracked all the way across. They agreed to repair it and when I came back again the car had been put back together with VELCRO! I still have a damaged vehicle after my car has spent two full months at the dealership. I called multiple times requesting to speak to the service manager and throughout the entire two month ordeal never heard back from them. More

Customer focus and dedicated! This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and a This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and all I interacted with were totally amazing and stayed after 7pm to be sure I got my car. I enjoyed the time and service with both Higor and Junior - I am actually looking forward to seeing them again!! Deb Hicks More

READ THIS BEFORE YOU DO BUSINESS WITH THIS DEALERSHIP!! My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to H My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to Herb Chabers BMW of Boston and had the belt and tensioner replaced. While on a work trip last week in Upstate New York the belt broke again on July 5 and was towed to Keeler BMW located at 1111 T roy-Schenedady Rd Rte 7, Latham, NY 12110. The drive belt was ejected and ingested through the front main seal of the engine after only being drive 34 days and 2,200 miles from the date it was repaired. The engined now needs to be replaced. Keeler inspected the vehide and determined that there was no evidence of a parts failure, and further indicated that Herb Chambers BMW improperly installed it. I've also contacted BMW North America regarding this matter and they have determined Herb Chambers is responsible for the damage and any repairs necessary. I have tried resolving this the directly with Herb Chambers and they are refusing to assist me with getting my car fixed. I'm now pursuing recourse under 93A, the MA Consumer Protection Law and have contact the Massachusetts Attorney General's Office. More

CAR IN FOR SERVICE Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future service needs More

Professional I was able to promptly schedule a 60K mile checkup. It turns out I needed new bushings and something else to prevent and oil leak. Everything was d I was able to promptly schedule a 60K mile checkup. It turns out I needed new bushings and something else to prevent and oil leak. Everything was done promptly and professionally. No pressure for any service that I did not immediately need. All of my experiences with this dealership have been good. Whatever problems there may have been years ago (based upon old negative reviews have been addressed. I had some flat tires that you were able to replace immediately. There is never any more waiting than necessary. More

Higor Texiera is a rockstar!! Higor is the rockstar of this dealership. He is ready to smile , be warm and human. He responds to emails even when on leave. And takes calls or calls Higor is the rockstar of this dealership. He is ready to smile , be warm and human. He responds to emails even when on leave. And takes calls or calls you back. ( Not others, even on working days ...never responded to simple question or called back ). He makes you feel that there is someone who sees himself being on your side and try to help.He exemplifies what customer service is about or rather any industry where you try to give your best and not just work cause you have a job. f not for him I would hesitate to go back to this dealership Why 4 stars ? The dealership is cramped and the waiting area actually doesn't come close to what you experience in any luxury cars service waiting are elsewhere. More