Herb Chambers BMW of Boston - Service Center

Great experience! James has always been great to work with and provides a extremely high level of customer service. He is able to explain the process and manage expect James has always been great to work with and provides a extremely high level of customer service. He is able to explain the process and manage expectation along the way as to what will happen and when. More

Mini Service is great! Mark is terrific! I came in with a small issue. Mark was great -not only did he find the problem, and correct it, but was able to do some other things too -i.e. oil c I came in with a small issue. Mark was great -not only did he find the problem, and correct it, but was able to do some other things too -i.e. oil change, etc.. He noticed I needed an Inspection Sticker and did that too. I couldn't be more pleased! More

Great service and an amazing loaner car!!!!!!!! Great service and a very quick turn around with repairs. Received a document which fully explained the issues with the car and the cost of each item. Great service and a very quick turn around with repairs. Received a document which fully explained the issues with the car and the cost of each item. More

Fast and easy The service tech was genuine and kind. Very friendly. Great smile. The whole visit was fast and easy. The valet guys were also nice. I will be back The service tech was genuine and kind. Very friendly. Great smile. The whole visit was fast and easy. The valet guys were also nice. I will be back. More

Had a terrible experience My service advisor didn’t return my calls and never notified me my car was ready. It took 4 days for routine maintenance, and they never detailed my My service advisor didn’t return my calls and never notified me my car was ready. It took 4 days for routine maintenance, and they never detailed my car, which I had requested. They overcharged my credit card and I can’t get anyone to talk to me about it. More

Rude to my wife (and disorganized) You recently asked us to bring the car in for a pre-lease return inspection. My wife confirmed with Stephanie on 7/23 that she could bring the car in You recently asked us to bring the car in for a pre-lease return inspection. My wife confirmed with Stephanie on 7/23 that she could bring the car in on 7/23 for inspection. It was raining. When she brought it in, she was left standing in the rain waiting for someone to help her for 15 minutes. Then she waited for 40 minutes to be helped. When she was finally helped, the guy who helped her said he couldn't inspect it wet and said "please don't make me go dry it off." She also said that he was annoyed that she didn't know the end of the lease date. Excuse me? This is absurd. You should have dried the car off, inspected it, and looked up the lease date. You know what it is. My wife summarized the experience by saying that her time at your dealership was worse than the RMV. But wait. There's more. My wife then brought the car in for service on 8/29. It took 25 minutes for them to bring the car up and when my wife approached the service advisor, he didn't remember who she was and said it was because "five other angry wives had come in today." Most women love being told they are angry when they're not. My wife is no exception. They didn't wash the car and never did manage to do the pre-lease inspection. My lease is up in a month and because of this experience we're leaning toward an Audi. Love your vehicles, but this dealer experience has been beyond bad. More

Great Super proactive with recommendations on things to address. Quality service and immaculate wash and vacuum was a nice suprise. I highly recommend Her Super proactive with recommendations on things to address. Quality service and immaculate wash and vacuum was a nice suprise. I highly recommend Herb Chambers for all your service needs More

Mini Service AWESOME as always! Mark and Matt in service were amazing again, guiding the process through step by step to get me on the road again quickly and reliably! No one bett Mark and Matt in service were amazing again, guiding the process through step by step to get me on the road again quickly and reliably! No one better than Herb Chambers Mini BOSTON! More

GREAT service reps! The service reps are great; pleasant, knowledgeable, responsive, thorough. The facility is efficient and easy to negotiate. I am just always distres The service reps are great; pleasant, knowledgeable, responsive, thorough. The facility is efficient and easy to negotiate. I am just always distressed how much it costs to have my mini serviced here. I worked with Matt but forget his last name. He and his colleague with whom I have worked previously are consistently excellent. More

Intake was good picking up was horrible I brought my car to the dealership for a dashboard notice to check brakes. Drop off was smooth. I got an email later that car was done and what time w I brought my car to the dealership for a dashboard notice to check brakes. Drop off was smooth. I got an email later that car was done and what time was I coming back for pickup so that car would be ready for me. When I returned My car was not there and ready and i was treated rudely, They called for the car to be brought down. I waited for 15 minutes and decided to go outside. My car was sitting outside unlocked and with the key sitting on the console. They just dropped my car outside and no one told me it was there. Good that the service was done well but really crummy customer service and I will never buy from Herb Chambers again. More