Herb Chambers BMW of Boston - Service Center

Professional chris Armstrong checked me in, kept me updated on the items that were getting done and also called me to let me know what had been done. he was wonde chris Armstrong checked me in, kept me updated on the items that were getting done and also called me to let me know what had been done. he was wonderful! More

Very pleased with BMW technician William C. I trust the expertise of the techs who work on my BMW. What needs to be repaired or replaced, what to watch for, etc. Keeping the car safe and well-s I trust the expertise of the techs who work on my BMW. What needs to be repaired or replaced, what to watch for, etc. Keeping the car safe and well-serviced.is what BMW techs have done for me.. William C. was thorough and the odd car behaviors/noises that I'd noticed but not told James Gibbons about were picked up on by William C. and dealt with. The car drives beautifully now. No shudder when I step on the brake hard, and even the tiny 'fan whine' has vanished. So, from major issues to minor ones, William C. ferreted them all out and fixed all of them. He knows BMWs. James Gibbons was pleasant and professional and kept me informed on the car's service requirements, progress, and quotes for the work. (Disappointed the loaner requested when I made the appt was not available when I brought the car in for service Monday morning. James Gibbons called Wed . and said a loaner had become available. However, by then I had made other arrangements and cancelled appts.) More

Zero stars if I could I brought my car for routine service and to fix the navigation and SOS. They had the car for two days. No one followed up with me and I had to call I brought my car for routine service and to fix the navigation and SOS. They had the car for two days. No one followed up with me and I had to call for the status. Was told the car was ready. Get there and the car wasn’t washed so had to wait for it only to get into the car and the SOS was still broken. Go inside and I’m told a part is needed from Germany. Probably should have communicated that to me. Get back into the car and the navigation is still broken. Car also says service is overdue and is telling me I need an oil change even though they had the car for 2 days!! Called the service center and I am told they will make an appointment for me the next Wednesday and provide a loaner. Called to change the appointment and there wasn’t an appointment scheduled and was told the car had lots of recalls! Emailed Herb Chambers to tell them I’m disappointed in the service and want a call from the manager. Get an email asking for my best contact number but no one bothered to call me. Sent another email that no one reached out. Never contacted. Provided an opportunity to remediate the issue before submitting my survey and this review. Made an appointment at Norwood BMW to fix my issues. Will never buy or get my car serviced at Herb Chambers again. Update: went to Norwood BMW! The car had 5 recalls and my service manager knew exactly what was causing the issues because it was a known issue with the new X5. Perfect professional service, loaner provided, great amenities. More

Mini Cooper S 35,500 service. Mark as usual is a pleasure to work with. He is knowledgeable and if he does not know the answer he will find out and get back to you. He keeps you in Mark as usual is a pleasure to work with. He is knowledgeable and if he does not know the answer he will find out and get back to you. He keeps you informed and provides options, More

Good Communication and EXCELLENT Service James Gibbons as always performed above and beyond the call of duty! He communicated with me and kept me fully informed on the care of my vehicle. A James Gibbons as always performed above and beyond the call of duty! He communicated with me and kept me fully informed on the care of my vehicle. As always Herb Chambers BMW Service shined!! More

Amazing work ! Best customer service guy to work with ! Hands down!!!!!!! Keep up the amazing work! Only person I will go to for service. Thanks for everything. Best customer service guy to work with ! Hands down!!!!!!! Keep up the amazing work! Only person I will go to for service. Thanks for everything. More

Keeping my Mini in good shape. The service writers keep on top of services and make sure to explain what is important and what is marginal. He kept me informed of what was happening The service writers keep on top of services and make sure to explain what is important and what is marginal. He kept me informed of what was happening. Gave me a good feeling. More

Great customer service! Pick up and delivery of my car was appreciated to deal with a warning on tire pressure. As a newcomer in Boston, that helped me significantly and redu Pick up and delivery of my car was appreciated to deal with a warning on tire pressure. As a newcomer in Boston, that helped me significantly and reduced my stress. The car was returned clean! More

Exceptional Customer Service We've been coming to Herb Chambers-Boston for about ten years to service our X3, and I have always been happy with the Service Department. In recent y We've been coming to Herb Chambers-Boston for about ten years to service our X3, and I have always been happy with the Service Department. In recent years I've worked with Service Advisors Chris Mayer and Alex Ganey, both of whom are very professional, knowledgable, and thorough. They do a great job of keeping me informed of the progress of work on the car and explaining which repairs are serious and should be dealt with immediately, and which can be done later. More

Super helpful and professional This was a great experience. Would highly recommend the service team there. They took care of my flat, and since an oil change was coming the follow This was a great experience. Would highly recommend the service team there. They took care of my flat, and since an oil change was coming the following week, squeezed it all in so I didn't have to do 2 trips! Even got me a LYFT to and from work so I couldn't be happier with this. More