Herb Chambers BMW of Boston - Service Center

Thank you for making the service experience efficient and customer centric. Very much appreciated and happy to take the time to acknowledge the professionalism for making the service experience efficient and customer centric. Very much appreciated and happy to take the time to acknowledge the professionalism and efforts of the service staff. More

Service not Thorough This is the 3rd time I have experienced the same problem. After service they never clear notifications and that is annoying leaving the work for the This is the 3rd time I have experienced the same problem. After service they never clear notifications and that is annoying leaving the work for the customer. Also, the guy receiving the car was rude and arrogant which I reported to service manager. Not acceptable. More

great service for maintenance brought in mini cooper for regular maintenance and problem with heat/air. The waiting area is very comfortable with desks to plug in electronics and brought in mini cooper for regular maintenance and problem with heat/air. The waiting area is very comfortable with desks to plug in electronics and work while waiting. Even had refreshments available. Service found that problem was due to a nest behind the battery and cleaned it out. people are very friendly More

service check great service, prompt, did not have to wait long A job well done, everyone was helpful, no issues with this service I would return and recommend to great service, prompt, did not have to wait long A job well done, everyone was helpful, no issues with this service I would return and recommend to others More

Car Overheated on Business Trip I was on a business trip to Boston and my car broke down. I had it towed at nearly 7pm to HC BMW. They diagnosed the problem quickly, moved it to th I was on a business trip to Boston and my car broke down. I had it towed at nearly 7pm to HC BMW. They diagnosed the problem quickly, moved it to the front of the line and had me on my way the next afternoon. Could've been way worse, and Higor and the team did a great job keeping me informed. More

Great service managers and fast drop off Great service and nice to get a loaner so I can easily get my car serviced and not effect my schedule. Also helped inspect my electric brake which was Great service and nice to get a loaner so I can easily get my car serviced and not effect my schedule. Also helped inspect my electric brake which was not normal service. More

Bad situation turned good Came in for regular oil change and technician noticed oil pan problem due to previous oil change being torqued to tight . Service advisor Nick M asked Came in for regular oil change and technician noticed oil pan problem due to previous oil change being torqued to tight . Service advisor Nick M asked me when was the last time I got serviced and I explained it was the first and he asked where it was done and where I bought the car. He actually was familiar with the establishment where I purchased my vehicle and went above and beyond and called them to explain the situation where the company was able to pay for the service. Nick turned my day into a good day rather than a stressful day by going above and beyond. More

Replace oil pan only Valvoline Oil had stripped out the bolt on my oil pan, so they agreed to have Herb Chambers replace it. When I got my quote they told me that I neede Valvoline Oil had stripped out the bolt on my oil pan, so they agreed to have Herb Chambers replace it. When I got my quote they told me that I needed to replace the gaskets on the oil filter and engine also. Ever since I drove into the service department the only issue I had was with the oil pan bolt being stripped. Now I'm having issues with the front end and the 2 gaskets. I which I never went to Valvoline and also never went to Herb Chambers to have it repared, because now the vehicle runs like xxxx and before all this it was running perfect. More