Herb Chambers BMW of Boston - Service Center

Service They told me that I am due for service, but never told me that my free service agreement had been expired just about 10 days before that. I could have They told me that I am due for service, but never told me that my free service agreement had been expired just about 10 days before that. I could have made the appointment sooner. When I came in for the service I was told that my free service has been expired and I had to pay for it. I wished they would have told me this in advance More

The best customer service I have ever received before. This dealership has amazing Staff that are on your side. They aren't pushy and want the best for you. Very nice, cordial, and professional people. This dealership has amazing Staff that are on your side. They aren't pushy and want the best for you. Very nice, cordial, and professional people. More

Disappointed I bought my car on October 22nd & returned it on the 23rd because of a roof problem today is the 29th I still don’t have it, needless to say not happy I bought my car on October 22nd & returned it on the 23rd because of a roof problem today is the 29th I still don’t have it, needless to say not happy More

First service call , setup for 7 Am Professional staff. Did forget to call me when ready Some super sensitive customers there early, apparently concerned with line , setup for 7 Am Professional staff. Did forget to call me when ready Some super sensitive customers there early, apparently concerned with line cutting More

Rude and incompetent - never a good combination! I use to enjoy excellent service with Matt Brown. He left and since then I had a couple of rude service people. I do not understand why such rude p I use to enjoy excellent service with Matt Brown. He left and since then I had a couple of rude service people. I do not understand why such rude people are put in a position of public relations, but I do not like them. I do not care for the way they talked down to me nor the tone of their voice. Making matters worst, the mechanics are not the best. The last time I went into this dealership was for regular service. I was on a service contract. I believed I was due for an oil change; the obnoxious service person told me how 'wrong' I was despite what the manual states. I told him I would pay for it despite the service plan, that clearly I overpaid for! I was going on a long trip to NYC and wanted the car in really good condition. Besides, I love my BMW and wanted to take care of it. Despite me making this clear, 3 times, that I wanted the oil changed; they did not do this. I left the service station, and on the way to NYC, I was about 20 miles away on the Mass Pike, and the car started to set off alerts for 'low oil.' I had to pull over call the service person. He was typically rude; everyone in the car heard him on the car phone and was horrified at the condensation for an obvious mistake. Herb Chambers' service person wanted me to purchase oil from the Mass Pike gas station - NOT BMW Brand! - and Herb Chambers would reimbursement for the oil! So I paid Herb Chambers under an extended service contract for maintenance, including oil changes. I end up doing it myself, while dressed up, in an emergency situation, and they offer to pay me for the oil; again NOT BMW Brand. Outrageous! I have purchased many cars from Herb Chambers, because I thought they had good service. I currently own 2 BMWs I purchased from Herb Chambers. I will not do business with Herb Chambers again. More

Horrible Service Had terrible time with service and when I called manager he actively refused to take calls. Always unavailable and never return calls even after leavi Had terrible time with service and when I called manager he actively refused to take calls. Always unavailable and never return calls even after leaving several calls to front desk More

Not right now I was never notified that my car was ready. When I arrived to pick my car the wait was 25 minutes to get it from their warehouse. I was half way home I was never notified that my car was ready. When I arrived to pick my car the wait was 25 minutes to get it from their warehouse. I was half way home when I noticed the oil service light had not been reset. Also, there was a notice about a battery for a remote. No one addressed that. Overall disappointing - Nick the service advisor did nothing to assist. More

Annual BMW CheckUp I had a great rapport with Chris Mayer who helped me. He stayed in touch with text messages, organized a ride for me through Lyft and was very accommo I had a great rapport with Chris Mayer who helped me. He stayed in touch with text messages, organized a ride for me through Lyft and was very accommodating and helpful. More

First Oil Change for Certified 5 Series My Overall experience was average but not as expected by BMW brand. Get oil change and other service done but didn't get all stuff done. Like I got My Overall experience was average but not as expected by BMW brand. Get oil change and other service done but didn't get all stuff done. Like I got scratches when I came for AC fix service last time I told them the whole story and I've been told it'll be fixed but they didn't fix scratches this time as well, car wasn't washed properly, there were greasy fingerprints on dashboard. I didn't get receipt of service either, I've been told I'll get email but so far I didn't. I was supposed to get reimbursement for my Lyft ride too. I guess overall experience with Herb Chambers BMW wasn't good as expected. It wasn't like up to the mark of "BMW". Thanks More