Herb Chambers BMW of Boston - Service Center

Bad customer service Terrible service would never go back here they took long with my car 3 months and the advisor lied about calling my insurance company about my vehicle Terrible service would never go back here they took long with my car 3 months and the advisor lied about calling my insurance company about my vehicle the managers did nothing to help More

BMW in for Service James Gibbons is a great service manager! He always provides clear explanation of what is needed, expected timelines, etc. He also provides helpful ad James Gibbons is a great service manager! He always provides clear explanation of what is needed, expected timelines, etc. He also provides helpful advice on next service expected. So helpful! More

X5 service James was great, really appreciated having the car ready when I got there. Very knowledgeable about what the car needed and the cost of everything James was great, really appreciated having the car ready when I got there. Very knowledgeable about what the car needed and the cost of everything More

Thanks, as always! Everything was handled quickly, with good humor and full disclosure of what was needed, costs, and the like. Everyone in service is always a pleasure Everything was handled quickly, with good humor and full disclosure of what was needed, costs, and the like. Everyone in service is always a pleasure to work with, especially my Mini guys. My *only* suggestion is to turn down/off the TV in the customer waiting area - it's loud and most people seem to be on their phones or working in the "study carrels." But that is a very trivial concern. Mostly, I love visiting Herb Chambers for service! More

Service contract I asked the management team for a copy of the 2 Service contracts purchased. Crickets. We have yet to receive. The negotiation process is clunky a I asked the management team for a copy of the 2 Service contracts purchased. Crickets. We have yet to receive. The negotiation process is clunky and makes the buyer fee used and no value. More

Straight talk, great service! I brought my 2014 Mini Cooper S Clubman in for it’s annual check up! Had my oil change and summer to winter tire/rim sway out done in just over an ho I brought my 2014 Mini Cooper S Clubman in for it’s annual check up! Had my oil change and summer to winter tire/rim sway out done in just over an hour, quick! Also got straight talk on issues related to my front end and brakes that will eventually have to be addressed, but thankfully not right now! More

BMW 5 series service No issues, loaner car was there and ready . Car was serviced next day . Washed and vacuumed. All good hopefully will not have the need to return. No issues, loaner car was there and ready . Car was serviced next day . Washed and vacuumed. All good hopefully will not have the need to return. Service was great More

Not a deal Took my car back for follow up service and they recommended 4 new items needed to be fixed from the 2 original items that needed to be serviced. The t Took my car back for follow up service and they recommended 4 new items needed to be fixed from the 2 original items that needed to be serviced. The total was $5,000. Took my car to another BMW dealership with the estimate that they gave me and they only charged me $2,300 for the same items. More

Car service The worst service I have expected ever with Higor. Basic car check can't be made and pushing the people to spend money for unnecessary service. Lying The worst service I have expected ever with Higor. Basic car check can't be made and pushing the people to spend money for unnecessary service. Lying on people by telling them that they have broken parts that should replaced. More

Service for my 2017 mini You care only about money and not about the inconvenience, stress and the like experienced by the consumer time and again by a new car which supposedl You care only about money and not about the inconvenience, stress and the like experienced by the consumer time and again by a new car which supposedly is high quality as BMW advertises. And this is from a client who has been with you over 3 minis and 1 bmw x3. More