Herb Chambers BMW of Boston - Service Center

4 Visits /Virtually new car purchased there/Still not fixed I leased a new 700 series sedan for 3 years and purchased it last year. I have brought it in 4 times as the engine light keeps going on and the car st I leased a new 700 series sedan for 3 years and purchased it last year. I have brought it in 4 times as the engine light keeps going on and the car stutters. Still no resolution. Aggravated. This is a luxary car and I have my doubts this will ever be fixed. I think I got a LEMON.. The service dept Higor Teixeira and James Gibbons are great and are helpful.. The mechanics need to fix this car...... More

Annual Maintenance Two thumbs up for Mark Ravin and Matt Appleton in service. Responsive, flexible, friendly, knowledgeable. Customer service is 10 out of 10; they're ex Two thumbs up for Mark Ravin and Matt Appleton in service. Responsive, flexible, friendly, knowledgeable. Customer service is 10 out of 10; they're excellent ambassadors for Herb Chambers, Mini Boston. More

Sloppy service and unexplained mileage I came in for an oil change and creaking in the side view mirror. 7 hours later I had to call three times before they informed me the vehicle was I came in for an oil change and creaking in the side view mirror. 7 hours later I had to call three times before they informed me the vehicle was ready. Three vehicle had 6 miles added (where mileage in and mileage out was the same on the paperwork) I asked about this and they said they don't take the car for joy rides. I pushed back they 6mi in the city seems excessive and there was no good explanation. They said they worked investigate but I haven't heard anything. Also for 6 hours they didn't fix the side view mirror and said they needed to order the part and told us WE need to call back to check if the part is ready. That's silly. Service should call me when the part is ready. Very dissatisfied customer here. More

Higor went the extra mile Had an electrical issue (wireless charging pad working intermittently) that was proving difficult to replicate. I was adamant that it was indeed a pro Had an electrical issue (wireless charging pad working intermittently) that was proving difficult to replicate. I was adamant that it was indeed a problem that would require replacement - Higor arranged overnight testing that verified the issue, replacement part now working perfectly. Thanks Higor and BMW of Boston Service Dept. for making this right! More

Warranty issue The people I dealt with were exceptionally polite and willing to help. My vehicle is under warranty but the dealership refused to apply the warranty, The people I dealt with were exceptionally polite and willing to help. My vehicle is under warranty but the dealership refused to apply the warranty, claiming that BMW would not reimburse them for the repair. So I will need to go to court for reimbursement. As a general matter, this service center suffers from its urban location. Considerable congestion checking in, and then you have to wait for them to find your car when you come to pick it up, sometimes 10 or 20 minutes. And the amenities while you are waiting for repairs are incredibly cheap. I had to walk to a nearby deli to get a Diet Coke. More

Goog Experience It took them more than 40 minutes to get my car once I had paid for the service. Not sure where the car was, but I think getting-the-car-back process It took them more than 40 minutes to get my car once I had paid for the service. Not sure where the car was, but I think getting-the-car-back process can be improved. Also, pricing is very high. I know al components are original, but competition has much better pricing to the tune of making me think about changing to them. Other than that, it was great. James is very good. More

Excellent customer service All services were performed, on-time, and the car was cleaned. We have worked with several different BMW dealerships over the years; this dealership i All services were performed, on-time, and the car was cleaned. We have worked with several different BMW dealerships over the years; this dealership is the most professionally run one we’ve used. More

Servicing my X3 Great experience. From booking to vehicle pick up, highly efficient and friendly. Only small issue was a relatively lengthy wait to actually get my Great experience. From booking to vehicle pick up, highly efficient and friendly. Only small issue was a relatively lengthy wait to actually get my car. Still it was prime pick up time so I understand. Loved the text message process as well as my paid LYFT into the city. More

Rude service associates and lack of communication This is the third time I've received rude and disrespectful treatment from the service center associates. The service always takes a considerable amo This is the third time I've received rude and disrespectful treatment from the service center associates. The service always takes a considerable amount of time-regardless of the type of service performed, and/or regardless of you're waiting in the waiting room. I had an especially rude experience with James, my advisor this week, and am seriously considering not leasing again with BMW due to these consistent issues. More

X1 oil service Dan Blash was great! Friendly, knowledgable and efficient in getting my paperwork processed. He saw me come in to pick up my car and had my paperwork Dan Blash was great! Friendly, knowledgable and efficient in getting my paperwork processed. He saw me come in to pick up my car and had my paperwork ready too! Jing Lau sold me the car and he saw me when I was dropping off my car for service and he as always greeted me and asked me how I liked the car. Jing is friendly and cares about his customers! More