Herb Chambers BMW of Boston - Service Center

Mark Ravin from mini was amazing! Mark always gives me an amazing experience and makes me feel welcome. . He always delivers what he promises and makes me feel like I’m the only custom Mark always gives me an amazing experience and makes me feel welcome. . He always delivers what he promises and makes me feel like I’m the only customer every time! More

Superb service Because Mark Ravin, Matt Templeton, and the service technicians are all so skilled and thoughtful, I LIKE bringing my 2008 Mini in for service at Herb Because Mark Ravin, Matt Templeton, and the service technicians are all so skilled and thoughtful, I LIKE bringing my 2008 Mini in for service at Herb Chambers Mini of Boston. It's a credit to Herb Chambers that he hired, and has retained, them. I am grateful to Mark, Matt and the service crew for eleven years of consistently superb service. More

no communication My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attentio My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attention based on the display in the vehicle and I also need a vehicle inspection Randall that was required during the inspection. I left my vehicle there and took a loaner vehicle. My appointment was for 7:15am on Wednesday, September 11, 2019. I called the service department later that afternoon to check on the status of my car. I did not get an update during that call but waited for my service tech. to call me back or email my the status. I finally spoke with the service tech and he advised me that the car needed other things repaired, I told him to go ahead and start the work. I was also told that I needed new tires because the treads were worn, I disagreed with the service tech. and told him to relook at the tires and my file because I had purchased new tires last year (2018). He came back to me and told me that the tech just did a look see on the tires and did not measure them. That I thought was unprofessional. When I finally got my car back the receipt said that the front brake pads were replaced, that's not what I had come there for. The explanation that was witten up in the report was that the front brakes was down to 5mm and the rear was at 7mm, which is strange to me because last year the rear break measurement was 6mm, so how can it be 7mm now????? My last complaint is that when they gave me my vehicle back they had not given me a complimentary car wash, I had to ask for it. They took the car back for the wash and after 45 minutes waiting for it no-one came to tell me the car was ready. One of the service techs came through the waiting room and made eye contact with me and asked me if I was all set, I told him I haven't heard from anyone since I sent the car back for a wash. He told me that it was outside all set, When I followed him outside he pointed to my vehicle which was behind another vehicle. Why didn't someone come and let me know when my care was ready????? More

James Gibbons is simply the best James has been the reason I still service my car at BMW Boston when I have a clear alternative closer to my home He is attentive and knowledgeable reg James has been the reason I still service my car at BMW Boston when I have a clear alternative closer to my home He is attentive and knowledgeable regarding my service requirements. He has gone above and beyond on several occasions and provided a great customer experience. As a customer of Herb Chambers for many years I appreciate the effort and the service teams performance. More

Service visit with a tow Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! Nick Mitrano was excellent. He did a great job of Explaining all service that was done and made sure I was happy with the work performed!! Well done!! More

Competent and pleasant Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All w Though the service area is in tight quarters, the staff makes the process easy to navigate. The complimentary shuttle service arrived promptly. All work was completed earlier than promised. A thoroughly professional operation. More

Always Exceeds our expectations Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied Our service advisor Mark Ravin, all exceeds our expectations. He goes above and beyond to keep us informed and make sure we are completely satisfied with our service! More

Long Wait This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) More

Best service and Dealership Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top perfor Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top performer in my eyes and an outstanding performer. A and 5 star rating for him! More

Overall a good experience My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and I had sent a text in advance of my arriving, it took over 20 minutes to find/deliver the car. More