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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,000 Reviews

1,000 Reviews of Herb Chambers BMW of Boston - Service Center

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May 24, 2021

Got my vehicle serviced. Recalls an inspection. Could not be happier with the quality of work performed on the vehicle. Thank you to the technician! More

by Bmwcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Herb Chambers BMW of Boston responded

Thanks for trusting the Herb Chambers BMW of Boston service team! It was our pleasure to take care of you and we'll see you at your next service appointment!

May 24, 2021

Brent, my Service Department Rep was very helpful. He kept me apprised of the status of the maintenance, researched the warranty for the car and saved me some money, and generally made the visit go smoot More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Robinson
May 25, 2021 -

Herb Chambers BMW of Boston responded

Thanks for the excellent review, Chris! We're so glad to hear Brent made the process so easy and help keep you informed! We'll see you next time at Herb Chambers BMW of Boston!

May 22, 2021

Excellent customer service. Salespeople were efficient, car was serviced promptly, was offered a Lyft ride home, service person called when ready with detailed explanation of the work that had been done. More

by caaak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Herb Chambers BMW of Boston responded

We are so glad we could do our part to make your service visit so positive! Thank you for giving us five stars and for trusting us to do right by you! See you next time! - Herb Chambers BMW of Boston

May 16, 2021

The team provided excellent service, accurate quotes on time needed for service, and very good detail about the findings while the car was being serviced. I look forward to the ongoing relationship with t More

by Rniazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samik
May 17, 2021 -

Herb Chambers BMW of Boston responded

Thanks for trusting the Herb Chambers BMW of Boston service team! It was our pleasure to take care of you and we look forward to your continued business with us!

May 15, 2021

I had a great visit today. I was recognized by James when I walked in the door. The service was efficiently effective. Thank you, Peter More

by peter_hou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Herb Chambers BMW of Boston responded

Thanks for visiting us at Herb Chambers BMW of Boston! It was our pleasure to take care of you. Safe travels!

May 15, 2021

Very professional operation. Friendly staff. Sometimes dealers are not the cheapest, but the tire price was actually competitive. I have confidence they will get the work done correctly. More

by John B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Michael
May 17, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your confidence in Herb Chambers BMW of Boston, and for your business. We are thankful to have you as a customer, John.

May 11, 2021

Excellent service at the dealership continues. Been a customer for too many years to count, Matt Krappe is the best. Was at the shop today as car needed to have battery check. Didn’t drive much due to co More

by Nfaneuil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Herb Chambers BMW of Boston responded

We are so happy to hear that you had a great time at Herb Chambers BMW of Boston thank you so much for your kind words!

May 06, 2021

The team always goes above and beyond with top-notch customer service and car care. The attention to detail by my service advisor James Gibbons is always appreciated. More

by EEC BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Herb Chambers BMW of Boston responded

Our goal is to provide top-notch customer service, and I am glad to hear that James and our team have shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

May 03, 2021

James Gibbons is Always great, He has been my service advisor for 7 years, he always cares about his costumers, James is super friendly informative and very professional! He is a one of the mane reason I More

by maratantonyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Herb Chambers BMW of Boston responded

Thank you for trusting James and our team at Herb Chambers BMW of Boston! We're so lucky to have you as a customer for life! See you next time!

April 30, 2021

I have been working with Higor Texiera with very positive experience each time. Of course, i Still would check all plans for work carefully but the service is usually great, especially if appointments set More

by OlyaHalyabar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Herb Chambers BMW of Boston responded

We are so happy to hear that you had a great time at Herb Chambers BMW of Boston! Thank you so much!

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