Herb Chambers BMW of Boston - Service Center

Very professional and extraordinary customer service! Thank you for always taking good care of me. I was out on vacation and Dan had someone drop off the car and pick the loaner back up. Thank you for always taking good care of me. I was out on vacation and Dan had someone drop off the car and pick the loaner back up. More

James was great to work with. He thoroughly explain the estimate to me and ensured my car was done in the time it was promised. estimate to me and ensured my car was done in the time it was promised. More

Outstanding service My service advisor was outstanding You need a much larger space for this dealership and service department much too cramped Thanks for your assistance You need a much larger space for this dealership and service department much too cramped Thanks for your assistance More

The consistency of outstanding service insures my future purchases from this brand and dealership. I have purchased multiple BMW’s and have complete trust in Melissa Steffy and would not buy a vehicle she w purchases from this brand and dealership. I have purchased multiple BMW’s and have complete trust in Melissa Steffy and would not buy a vehicle she was not involved with. More

leasing my second i8. They need new tires every 10 to 12k which is a bit annoying but part of the game. Price to replace tires at HC is considerable higher than at an independent shop for the same tires 12k which is a bit annoying but part of the game. Price to replace tires at HC is considerable higher than at an independent shop for the same tires. If you can afford the car you should be able to afford the tires. But would be a plus if HC would be price competitive for these low mileage tires. More

Brett was helpful and kind. He explains the plan and recommendations. He even waited after hours forme to pick up my car as I was detained at my daughter’s event. recommendations. He even waited after hours forme to pick up my car as I was detained at my daughter’s event. More

Helpful, efficient and professional Made it very easy Helpful, efficient and professional Made it very easy given Covid Higor has always been a fantastic service rep for me over the past few years Helpful, efficient and professional Made it very easy given Covid Higor has always been a fantastic service rep for me over the past few years More

Brett was great, he went above and beyond the call of duty on this one. We had an issue with the software on our new X7M50I. Brett arranged a tow for us, got it in the very next morning and had the car duty on this one. We had an issue with the software on our new X7M50I. Brett arranged a tow for us, got it in the very next morning and had the car back to us in our driveway in less than 24 hours door to door. I also want to thank Matt Krappe for guaranteeing the time of the delivery back to us so my wife could be confident she could get the kids to school on time. First Class Operation all the way 5 stars across the board. More

Service department was highly communicative with the procedure for replacing the tires on my car and were happy to give me multiple options for new tires. There was no pressure for upselling and work wa procedure for replacing the tires on my car and were happy to give me multiple options for new tires. There was no pressure for upselling and work was completed very quickly after the parts came in. Pricing was upfront and included all taxes, fees, etc. More

My experience at Herb Chambers BMW has been excellent. They are efficient, knowledgeable and courteous. My personal representative, James, is terrific and attentive. I feel well cared for. They are efficient, knowledgeable and courteous. My personal representative, James, is terrific and attentive. I feel well cared for. More