Herb Chambers BMW of Boston - Service Center

Car Overheated on Business Trip I was on a business trip to Boston and my car broke down. I had it towed at nearly 7pm to HC BMW. They diagnosed the problem quickly, moved it to th I was on a business trip to Boston and my car broke down. I had it towed at nearly 7pm to HC BMW. They diagnosed the problem quickly, moved it to the front of the line and had me on my way the next afternoon. Could've been way worse, and Higor and the team did a great job keeping me informed. More

Great service managers and fast drop off Great service and nice to get a loaner so I can easily get my car serviced and not effect my schedule. Also helped inspect my electric brake which was Great service and nice to get a loaner so I can easily get my car serviced and not effect my schedule. Also helped inspect my electric brake which was not normal service. More

Bad situation turned good Came in for regular oil change and technician noticed oil pan problem due to previous oil change being torqued to tight . Service advisor Nick M asked Came in for regular oil change and technician noticed oil pan problem due to previous oil change being torqued to tight . Service advisor Nick M asked me when was the last time I got serviced and I explained it was the first and he asked where it was done and where I bought the car. He actually was familiar with the establishment where I purchased my vehicle and went above and beyond and called them to explain the situation where the company was able to pay for the service. Nick turned my day into a good day rather than a stressful day by going above and beyond. More

Replace oil pan only Valvoline Oil had stripped out the bolt on my oil pan, so they agreed to have Herb Chambers replace it. When I got my quote they told me that I neede Valvoline Oil had stripped out the bolt on my oil pan, so they agreed to have Herb Chambers replace it. When I got my quote they told me that I needed to replace the gaskets on the oil filter and engine also. Ever since I drove into the service department the only issue I had was with the oil pan bolt being stripped. Now I'm having issues with the front end and the 2 gaskets. I which I never went to Valvoline and also never went to Herb Chambers to have it repared, because now the vehicle runs like xxxx and before all this it was running perfect. More

Professional chris Armstrong checked me in, kept me updated on the items that were getting done and also called me to let me know what had been done. he was wonde chris Armstrong checked me in, kept me updated on the items that were getting done and also called me to let me know what had been done. he was wonderful! More

Very pleased with BMW technician William C. I trust the expertise of the techs who work on my BMW. What needs to be repaired or replaced, what to watch for, etc. Keeping the car safe and well-s I trust the expertise of the techs who work on my BMW. What needs to be repaired or replaced, what to watch for, etc. Keeping the car safe and well-serviced.is what BMW techs have done for me.. William C. was thorough and the odd car behaviors/noises that I'd noticed but not told James Gibbons about were picked up on by William C. and dealt with. The car drives beautifully now. No shudder when I step on the brake hard, and even the tiny 'fan whine' has vanished. So, from major issues to minor ones, William C. ferreted them all out and fixed all of them. He knows BMWs. James Gibbons was pleasant and professional and kept me informed on the car's service requirements, progress, and quotes for the work. (Disappointed the loaner requested when I made the appt was not available when I brought the car in for service Monday morning. James Gibbons called Wed . and said a loaner had become available. However, by then I had made other arrangements and cancelled appts.) More

Zero stars if I could I brought my car for routine service and to fix the navigation and SOS. They had the car for two days. No one followed up with me and I had to call I brought my car for routine service and to fix the navigation and SOS. They had the car for two days. No one followed up with me and I had to call for the status. Was told the car was ready. Get there and the car wasn’t washed so had to wait for it only to get into the car and the SOS was still broken. Go inside and I’m told a part is needed from Germany. Probably should have communicated that to me. Get back into the car and the navigation is still broken. Car also says service is overdue and is telling me I need an oil change even though they had the car for 2 days!! Called the service center and I am told they will make an appointment for me the next Wednesday and provide a loaner. Called to change the appointment and there wasn’t an appointment scheduled and was told the car had lots of recalls! Emailed Herb Chambers to tell them I’m disappointed in the service and want a call from the manager. Get an email asking for my best contact number but no one bothered to call me. Sent another email that no one reached out. Never contacted. Provided an opportunity to remediate the issue before submitting my survey and this review. Made an appointment at Norwood BMW to fix my issues. Will never buy or get my car serviced at Herb Chambers again. Update: went to Norwood BMW! The car had 5 recalls and my service manager knew exactly what was causing the issues because it was a known issue with the new X5. Perfect professional service, loaner provided, great amenities. More

Mini Cooper S 35,500 service. Mark as usual is a pleasure to work with. He is knowledgeable and if he does not know the answer he will find out and get back to you. He keeps you in Mark as usual is a pleasure to work with. He is knowledgeable and if he does not know the answer he will find out and get back to you. He keeps you informed and provides options, More