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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
985 Reviews

985 Reviews of Herb Chambers BMW of Boston - Service Center

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June 02, 2021

Excellent service, polite, with realistic assessment of wait time, professional and knowledgeable. While the wait area is pleasant, the seating is too close at the time when viral variants are still posing More

by mkukuruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers BMW of Boston responded

Thanks for the five-star rating and kind words! We appreciate you taking the time to leave us your review and we'll be sure to share it with our service team! We look forward to seeing you at your next appointment! - Herb Chambers BMW of Boston

June 01, 2021

Higor and the whole service dept was great. Higor kept me up to date and explained everything to me. I would happily recommend them to everyone. More

by TonyC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful review and rating, Tony! We are so glad Higor and our service team made this a five-star experience for you and earned your business! We look forward to seeing you again! - Herb Chambers BMW of Boston

May 28, 2021

Came to Herb Cambers BMW Boston, when Hank Santos became service manager two years ago. I am most pleased and will continue doing business here. More

by abass1111@aol.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
Jun 01, 2021 -

Herb Chambers BMW of Boston responded

It's so great to hear Hank and our team provided you with five-star care! Thank you for this lovely review and for being our customer! We look forward to seeing you again at Herb Chambers BMW of Boston!

May 25, 2021

My BMW was long overdue on service and everything it needed was meticulously done. Higor was a pleasure to deal with: attentive and kept me posted on how things were going. Very satisfied! More

by Jweinstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Herb Chambers BMW of Boston responded

We are thrilled to hear that our team, especially Higor, could make your time at Herb Chambers BMW of Boston a great one! Thank you!

May 25, 2021

Purchased my car from this location and continue to service it here. They have always been good to work with and have not had any issues. More

by MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik Shahi
May 26, 2021 -

Herb Chambers BMW of Boston responded

We are grateful to have your business, MJ. Thanks for taking the time to leave us a review! - The Herb Chambers BMW of Boston Team

May 24, 2021

Got my vehicle serviced. Recalls an inspection. Could not be happier with the quality of work performed on the vehicle. Thank you to the technician! More

by Bmwcustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Herb Chambers BMW of Boston responded

Thanks for trusting the Herb Chambers BMW of Boston service team! It was our pleasure to take care of you and we'll see you at your next service appointment!

May 24, 2021

Brent, my Service Department Rep was very helpful. He kept me apprised of the status of the maintenance, researched the warranty for the car and saved me some money, and generally made the visit go smoot More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Robinson
May 25, 2021 -

Herb Chambers BMW of Boston responded

Thanks for the excellent review, Chris! We're so glad to hear Brent made the process so easy and help keep you informed! We'll see you next time at Herb Chambers BMW of Boston!

May 22, 2021

Excellent customer service. Salespeople were efficient, car was serviced promptly, was offered a Lyft ride home, service person called when ready with detailed explanation of the work that had been done. More

by caaak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Herb Chambers BMW of Boston responded

We are so glad we could do our part to make your service visit so positive! Thank you for giving us five stars and for trusting us to do right by you! See you next time! - Herb Chambers BMW of Boston

May 16, 2021

The team provided excellent service, accurate quotes on time needed for service, and very good detail about the findings while the car was being serviced. I look forward to the ongoing relationship with t More

by Rniazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samik
May 17, 2021 -

Herb Chambers BMW of Boston responded

Thanks for trusting the Herb Chambers BMW of Boston service team! It was our pleasure to take care of you and we look forward to your continued business with us!

May 15, 2021

I had a great visit today. I was recognized by James when I walked in the door. The service was efficiently effective. Thank you, Peter More

by peter_hou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Herb Chambers BMW of Boston responded

Thanks for visiting us at Herb Chambers BMW of Boston! It was our pleasure to take care of you. Safe travels!

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