Herb Chambers BMW of Boston - Service Center

Horrible Service Had terrible time with service and when I called manager he actively refused to take calls. Always unavailable and never return calls even after leavi Had terrible time with service and when I called manager he actively refused to take calls. Always unavailable and never return calls even after leaving several calls to front desk More

Not right now I was never notified that my car was ready. When I arrived to pick my car the wait was 25 minutes to get it from their warehouse. I was half way home I was never notified that my car was ready. When I arrived to pick my car the wait was 25 minutes to get it from their warehouse. I was half way home when I noticed the oil service light had not been reset. Also, there was a notice about a battery for a remote. No one addressed that. Overall disappointing - Nick the service advisor did nothing to assist. More

Disappointed I bought my car on October 22nd & returned it on the 23rd because of a roof problem today is the 29th I still don’t have it, needless to say not happy I bought my car on October 22nd & returned it on the 23rd because of a roof problem today is the 29th I still don’t have it, needless to say not happy More

Annual BMW CheckUp I had a great rapport with Chris Mayer who helped me. He stayed in touch with text messages, organized a ride for me through Lyft and was very accommo I had a great rapport with Chris Mayer who helped me. He stayed in touch with text messages, organized a ride for me through Lyft and was very accommodating and helpful. More

First Oil Change for Certified 5 Series My Overall experience was average but not as expected by BMW brand. Get oil change and other service done but didn't get all stuff done. Like I got My Overall experience was average but not as expected by BMW brand. Get oil change and other service done but didn't get all stuff done. Like I got scratches when I came for AC fix service last time I told them the whole story and I've been told it'll be fixed but they didn't fix scratches this time as well, car wasn't washed properly, there were greasy fingerprints on dashboard. I didn't get receipt of service either, I've been told I'll get email but so far I didn't. I was supposed to get reimbursement for my Lyft ride too. I guess overall experience with Herb Chambers BMW wasn't good as expected. It wasn't like up to the mark of "BMW". Thanks More

Great Service Department Even though the dealer can be busy and not have a early date available with a loaner. I prefer Herb Chambers BMW of Boston to bring my car for service Even though the dealer can be busy and not have a early date available with a loaner. I prefer Herb Chambers BMW of Boston to bring my car for service. Thanks to my service advisor Samik, he always takes care of me with my Bmw's service .Also car is ready when promised with everything done correctly . Thank you ! More

Always accommodating James Gibbons always provides exceptional customer service. He often handles the small details himself and helps to expedite the process if I am a "wa James Gibbons always provides exceptional customer service. He often handles the small details himself and helps to expedite the process if I am a "waiting customer" or in need of a ride to work. More

Excellent service The service was excellent. The quality of the service was great. I am a happy person afterward with my BMW. Everyone was very friendly tome. The service was excellent. The quality of the service was great. I am a happy person afterward with my BMW. Everyone was very friendly tome. More

Big help! My car was towed into the service center with a hole in the right front tire. Fortunately a new tire was in stock, so I waited while they made the tir My car was towed into the service center with a hole in the right front tire. Fortunately a new tire was in stock, so I waited while they made the tire change. I was not familiar with the traffic pattern so someone rode with me to get me to a familiar point so I could be on the road home. More