Herb Chambers BMW of Boston - Service Center

Higor alway give great service when I bring my vehicle the dealer service. He is very intelligent and professional smile the whole time. He is great guy. the dealer service. He is very intelligent and professional smile the whole time. He is great guy. More

Mostly great. The Detailing was excellent (minus the windshield where the oil chang sticker should go. Old Old sticker removed glue not. The current oil sticker dated 2-20 and 43,000 miles. Due to COV windshield where the oil chang sticker should go. Old Old sticker removed glue not. The current oil sticker dated 2-20 and 43,000 miles. Due to COVID car has not been driven so we passed the year not the mialge. We paid for an oil change (not sure if it was done) ? The 2-20 43,000 old sticker still on the window and no new oil change sticker. Two other things the check engine light was on when picked up no idea of the code and if it was checked. The other thing is the cigarette lighter port no longer works? More

Fast and friendly service, service advisor was able to recommend the necessary repairs and maintenance items needed to keep the car in tip top shape. recommend the necessary repairs and maintenance items needed to keep the car in tip top shape. More

Had a bad tire and Check Engine warning hundreds of miles from home. When we limped into Boston I called Herb Chambers BMW service department, James Gibbons answered and said bring the car directly to him. H from home. When we limped into Boston I called Herb Chambers BMW service department, James Gibbons answered and said bring the car directly to him. He was extremely considerate and cognizant of our needing to get back home, quickly secured a new tire, took care of the problem and gave us priority even though we were not regular customers. I very much appreciate his efficient and sensitive service in alleviating what could have been a greatly anxiety-producing situation. More

I took my car in for its 2 year service. Brad Michael in the service department was prompt and professional. My car is running perfectly and looks fantastic after being detailed. the service department was prompt and professional. My car is running perfectly and looks fantastic after being detailed. More

They asked for a review - so here goes. Dropped working car off for regular service - they identified list of stuff that "should be done" - $6k later, I drove away and the car had 2 malfunctions that were car off for regular service - they identified list of stuff that "should be done" - $6k later, I drove away and the car had 2 malfunctions that were not there before the service - broken tire pressure monitor and bad intermittent thumping sound - took it back, delaying travel, they promised to get back to me first thing the next day - 11:15 and I'm still waiting for a call - more bad news??? Friendly staff - but? More

Prompt and pleasant diagnosis of problem and cost quickly obtained repairs done same day a thermostat replaced under warranty video of repair provided certainly would continue to use dealership obtained repairs done same day a thermostat replaced under warranty video of repair provided certainly would continue to use dealership More

Great experience. Easy appointment scheduling with the my BMW App. They run everything super efficient. Staff is very friendly and I really appreciate the transparency. The video and step by step follow opti BMW App. They run everything super efficient. Staff is very friendly and I really appreciate the transparency. The video and step by step follow option via text is amazing. More

Good service but expensive. Car was ready when you said it would be. Any further comments will depend on how well car performs over the next few weeks. it would be. Any further comments will depend on how well car performs over the next few weeks. More

Always quick and thorough. Such a great team all the way through and they are always willing to answer all of my questions and concerns through and they are always willing to answer all of my questions and concerns More