Herb Chambers BMW of Boston - Service Center

Service contract I asked the management team for a copy of the 2 Service contracts purchased. Crickets. We have yet to receive. The negotiation process is clunky a I asked the management team for a copy of the 2 Service contracts purchased. Crickets. We have yet to receive. The negotiation process is clunky and makes the buyer fee used and no value. More

Straight talk, great service! I brought my 2014 Mini Cooper S Clubman in for it’s annual check up! Had my oil change and summer to winter tire/rim sway out done in just over an ho I brought my 2014 Mini Cooper S Clubman in for it’s annual check up! Had my oil change and summer to winter tire/rim sway out done in just over an hour, quick! Also got straight talk on issues related to my front end and brakes that will eventually have to be addressed, but thankfully not right now! More

BMW 5 series service No issues, loaner car was there and ready . Car was serviced next day . Washed and vacuumed. All good hopefully will not have the need to return. No issues, loaner car was there and ready . Car was serviced next day . Washed and vacuumed. All good hopefully will not have the need to return. Service was great More

Not a deal Took my car back for follow up service and they recommended 4 new items needed to be fixed from the 2 original items that needed to be serviced. The t Took my car back for follow up service and they recommended 4 new items needed to be fixed from the 2 original items that needed to be serviced. The total was $5,000. Took my car to another BMW dealership with the estimate that they gave me and they only charged me $2,300 for the same items. More

Car service The worst service I have expected ever with Higor. Basic car check can't be made and pushing the people to spend money for unnecessary service. Lying The worst service I have expected ever with Higor. Basic car check can't be made and pushing the people to spend money for unnecessary service. Lying on people by telling them that they have broken parts that should replaced. More

Service for my 2017 mini You care only about money and not about the inconvenience, stress and the like experienced by the consumer time and again by a new car which supposedl You care only about money and not about the inconvenience, stress and the like experienced by the consumer time and again by a new car which supposedly is high quality as BMW advertises. And this is from a client who has been with you over 3 minis and 1 bmw x3. More

Service They told me that I am due for service, but never told me that my free service agreement had been expired just about 10 days before that. I could have They told me that I am due for service, but never told me that my free service agreement had been expired just about 10 days before that. I could have made the appointment sooner. When I came in for the service I was told that my free service has been expired and I had to pay for it. I wished they would have told me this in advance More

The best customer service I have ever received before. This dealership has amazing Staff that are on your side. They aren't pushy and want the best for you. Very nice, cordial, and professional people. This dealership has amazing Staff that are on your side. They aren't pushy and want the best for you. Very nice, cordial, and professional people. More

First service call , setup for 7 Am Professional staff. Did forget to call me when ready Some super sensitive customers there early, apparently concerned with line , setup for 7 Am Professional staff. Did forget to call me when ready Some super sensitive customers there early, apparently concerned with line cutting More

Rude and incompetent - never a good combination! I use to enjoy excellent service with Matt Brown. He left and since then I had a couple of rude service people. I do not understand why such rude p I use to enjoy excellent service with Matt Brown. He left and since then I had a couple of rude service people. I do not understand why such rude people are put in a position of public relations, but I do not like them. I do not care for the way they talked down to me nor the tone of their voice. Making matters worst, the mechanics are not the best. The last time I went into this dealership was for regular service. I was on a service contract. I believed I was due for an oil change; the obnoxious service person told me how 'wrong' I was despite what the manual states. I told him I would pay for it despite the service plan, that clearly I overpaid for! I was going on a long trip to NYC and wanted the car in really good condition. Besides, I love my BMW and wanted to take care of it. Despite me making this clear, 3 times, that I wanted the oil changed; they did not do this. I left the service station, and on the way to NYC, I was about 20 miles away on the Mass Pike, and the car started to set off alerts for 'low oil.' I had to pull over call the service person. He was typically rude; everyone in the car heard him on the car phone and was horrified at the condensation for an obvious mistake. Herb Chambers' service person wanted me to purchase oil from the Mass Pike gas station - NOT BMW Brand! - and Herb Chambers would reimbursement for the oil! So I paid Herb Chambers under an extended service contract for maintenance, including oil changes. I end up doing it myself, while dressed up, in an emergency situation, and they offer to pay me for the oil; again NOT BMW Brand. Outrageous! I have purchased many cars from Herb Chambers, because I thought they had good service. I currently own 2 BMWs I purchased from Herb Chambers. I will not do business with Herb Chambers again. More